No. 2, Zhong Shan Dong Yi Road, Huang Pu District, Shanghai, Shanghai
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Couldn’t be better. Rooms were plush. The river view is amazing, so be sure to get a river view if you will be spending any time in the room. It was my husbands birthday and they put balloons and a lovely cake for him. We loved it!
Response from Waldorf Astoria Shanghai on the Bund on 20 Nov 2023
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Disappointing experience. We have struggled during our stay because we don’t speak Chinese. During my stay, the hotel was full of security guards who were not letting us get inside the hotel for a long period, because some important person was visiting. The hotel didn’t warn us or notify us ahead of this. Every time we ask concierge to book taxi for us the process was not easy to follow and takes very long time and you have to walk some distance to meet the taxi driver in a different location because taxis are not allowed to stop near hotel entrance. Overall the stay was disappointing and I can’t recommend this hotel at all.
Ali
Stayed 2 nights in Nov 2023
Response from Waldorf Astoria Shanghai on the Bund on 20 Nov 2023
Thank you for your feedback. We strive to provide our guests with consistently extraordinary experiences in every facet of their stay, and we have reported your concerns to ensure that this issue is appropriately addressed. We hope you will give us a second chance to demonstrate our commitment to timeless luxury and unparalleled service the next time you are in our area.
Pretty nice hotel, staff with good location. Stay was relaxing and comfortable.
Verified traveller
Stayed 4 nights in Oct 2023
Response from Waldorf Astoria Shanghai on the Bund on 20 Nov 2023
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Beautiful, luxury hotel. Very helpful staff. Wonderful rooms and a lovely relaxed, welcoming feel to the hotel.
Helen
Stayed 2 nights in Oct 2023
Response from Waldorf Astoria Shanghai on the Bund on 20 Nov 2023
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Response from Waldorf Astoria Shanghai on the Bund on 20 Nov 2023
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled service helped create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
When I enter the hotel through the entrance of old building. Nobody assist to open the door, whether is sunny or rainy. I don’t know why. As 5 stars hotel, it is not up to standard.
Also, when I just want cafe latte during breakfast time, I need to wait for 20 mins. It is ridiculous
Ka Fong
Stayed 4 nights in May 2021
Response from Marcom manager on 24 May 2021
Thank you for taking the time to review your experience at Waldorf Astoria Shanghai on the Bund. One of the cornerstones of the Waldorf Astoria experience brand-wide is unparalleled service, and I assure you that the problems you mentioned with Concierge have been addressed according. We appreciate you alerting us to this issue, and we hope you will give our hotel a second chance if you return to the area.
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
The food was lovely. It was a beautiful layout. In the heart of Shanghai
Verified traveller
Stayed 3 nights in Apr 2021
Response from Marcom manager on 19 Apr 2021
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Response from Waldorf Astoria Shanghai on the Bund on 13 Oct 2020
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Response from Waldorf Astoria Shanghai on the Bund on 29 Sept 2020
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
An amazing hotel made our first trip to China very memorable. Hotel Christmas decorations were elegant. Beds were comfortable and bathrooms were roomy.
Verified traveller
Stayed 1 night in Dec 2019
Response from MarCom on 18 Dec 2019
Thanks for taking time to write your heartfelt review. We hope to see you again soon!
Great location, clean and modern facility and most friendly and helpful staff.
PARVIZ
Stayed 5 nights in Nov 2019
Response from MarCom on 10 Dec 2019
I appreciate your review of your recent experience at our hotel. We know that your interactions with our staff members can define your hotel stay, and we strive to provide a unique service experience that is anticipatory to the highest degree and personalized to the occasion. Thank you for your business, and I hope to see you again soon.
Beyond excellent! Loved it! Great location!
!!!!!!!
Verified traveller
Stayed 1 night in Nov 2019
Response from MarCom on 19 Nov 2019
I appreciate your review of your recent experience at our hotel. We know that your interactions with our staff members can define your hotel stay, and we strive to provide a unique service experience that is anticipatory to the highest degree and personalized to the occasion. Thank you for your business, and I hope to see you again soon.
The General Manager, Richard SAUL and Chief Concierge, Leo Wang and the Team were very responsive, helpful and professional.
The nostalgic hotel exceeded expectations.
The property is well maintained and the rooms very clean.
We had a room with the view of the river and modern buildings on the Pudong side.
We will definitely return again.
Verified traveller
Stayed 3 nights in Oct 2019
Response from MarCom on 4 Nov 2019
I appreciate your review of your recent experience at our hotel. We know that your interactions with General Manager and Chief Concierge can define your hotel stay, and we strive to provide a unique service experience that is anticipatory to the highest degree and personalized to the occasion. Thank you for your business, and I hope to see you again soon.
8/10 Good
Fareed
26 Oct 2019
Liked: Cleanliness, staff & service, room comfort
Recommended to stay
Location is perfect . Hotel staff is very professional and helpful .
Fareed
Stayed 6 nights in Oct 2019
Response from MarCom on 1 Nov 2019
Thanks for sharing your comments of our service at Waldorf Astoria Shanghai on the Bund! We hope to see you again soon.
Thank you for your recent stay at Shanghai Waldorf Astoria on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
10/10 Excellent
Elizabeth
1 Oct 2019
Elizabeth
Stayed 3 nights in Sep 2019
10/10 Excellent
Verified traveller
Travelled with partner
26 Sept 2019
Liked: Cleanliness, staff & service, amenities
The hotel is beautiful . Reception could be better .
Verified traveller
Stayed 1 night in Sep 2019
Response from MarCom on 27 Sept 2019
I appreciate your review of our hotel and reception problem. We know that your interactions with our staff members can define your hotel stay, and we strive to provide a unique service experience that is anticipatory to the highest degree and personalized to the occasion. Thank you for your business, and I hope to see you again soon.
Everything is good.
However, except one.
Peacock Alley's male staff (He seems like a manager) is quiet unkind.
I've asked him I'd like to buy a mooncake.
But he told me 'Go to mooncake shop.'
Kidding me??
I've told him once again. 'where can I buy a mooncake?'
He gave me a half-heartedly answer with wry mouth.
'T.H.E.R.E'
I had a great disappointment to your hotel.
Thank you for your recent stay at Shanghai Waldorf Astoria on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
I love this hotel. I stayed for a week and then returned for several days.
I was on business. Great working hotel. I used the business center to do training for doctors from local hospitals. SUPER meeting rooms. SUPER Pool for hot Shanghai. The gourmet restaurant was a unique experience.
What I like best is the Management. They are very responsive to every concern I had during my stay. I will return to Waldorf Astoria next July.
Verified traveller
Stayed 2 nights in Aug 2019
Response from MarCom on 7 Aug 2019
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
10/10 Excellent
Verified traveller
21 Jul 2019
Verified traveller
Stayed 2 nights in Jul 2019
Response from MarCom on 22 Jul 2019
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Couldn't find a more perfect hotel - simply superb!
mark
Stayed 2 nights in Jul 2019
Response from MarCom on 17 Jul 2019
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
8/10 Good
Verified traveller
15 Jul 2019
Verified traveller
Stayed 3 nights in Jul 2019
Response from MarCom on 16 Jul 2019
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.