2/10 Teruk
Dan
4 Jul 2025
Sukakan: Kebersihan
Poorly run, look elsewhere
We booked 5 nights in June with 6 people (aged in 30s, 60s, and 80s). While the location is good and the beds/baths are comfortable enough, we hit multiple issues.
On the Thursday before our Sunday check-in, we were told the elevator would be out of service until Monday. We let them know that 2 of our party were arriving Monday and were not capable of climbing stairs, and they said they hoped it would be in service Monday 16:00, so we took a chance and didn’t rebook another hotel. Our room was on the seventh floor which was a challenge for the 65 and below crowd, but we were able to tolerate it for one day.
On Tuesday morning we awoke to puddles in the living room (water had rained down on our elder relative in the night) and the lights were not working. We notified them at 8am, but got no response until 10am. It turns out that the overflow drain for the tub upstairs was either not installed correctly or was not working, and water had gotten into some improper wiring in the ceiling and shorted our lights, as well as killing the power to the coffee shop downstairs. They blamed the upstairs guest and set about drying everything with towels, but by 7pm had still not managed to get the lights back on. After we chastised them, they finally came up and managed to disconnect the section of the lights that were shorting out, allowing the breaker to be reset and some of the lights to come back on.
While accidents happen, the hotel showed a consistently p
Dan
Menginap 5 malam pada Jun 2025