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Reviews of The Mariners' House Scarborough

3.5 out of 5
The Mariners' House Scarborough
1-2 Merchant's Row, Scarborough, England

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 45 reviews" "
Rating 8 - Good. 11 out of 45 reviews" "
Rating 6 - Okay. 5 out of 45 reviews" "
Rating 4 - Poor. 6 out of 45 reviews" "
Rating 2 - Terrible. 3 out of 45 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

alan

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Reception closed at 4 ( we checked in around 3:30) - wouldn't have really mattered except bath was missing a plug, so no bath ! When we arrived, hotel surrounded by scaffolding - this situation deteriorated when we awoke to find a scaffolder outside our bedroom window. Bedroom view was great (apart from the scaffolding / scafolder)
Stayed 1 night in Apr 2024

6/10 Okay

Emily

Liked: Room comfort
Could be better
The kettle in the room was dirty so we couldn’t have a drink, when booking we booked breakfast was told on arrival that they don’t do breakfast anymore no compensation provided poor service
Stayed 2 nights in Feb 2024

10/10 Excellent

malc

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

4/10 Poor

Miss

Stayed 2 nights in Dec 2023

8/10 Good

Anne

Liked: Cleanliness, staff & service, room comfort
Room with a view
It's a cheap and cheerful B&B except no breakfast at the moment (probably because of the season). Lots of cafés nearby though. Don't expect the height of luxury at £65 a night for a double room en suite. The view was to die for!
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
ok stay
Communication with the hotel, as the check in were friendly and efficient. They sold us the room with breakfast, only to inform us that breakfast wasn't served nor were we given a discount due to the lack of breakfast. According to the sign in the room, breakfast would be GBP 10 per person (x2 for us). The room was basic, and if you're tall, be aware of the beams in the room. The shower was akward as we couldn't get it to a nice temperature - too hot or too cold as it was an electric shower, and not very strong. Also the paint was coming off and really needs some love and attention. On the positive, the views onto the sea were amazing. Location one row from the beach is greatly central. Just a pity about the breakfast and the state of maintenance
Stayed 1 night in Nov 2023
Response from Amy on 9 Dec 2023
I'm very sorry to hear your stay wasn't the best, I have checked your booking and breakfast wasn't included I'm afraid, that's why you wouldn't of been offered a discount.I hope moving forward you will stay with us again in the future and we will do our best to make your experience better.

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Birthday break
Very friendly and helpful front of house staff. Sadly no breakfast, due to chef not being around, but don't be put off as there is an indoor market 2 minutes walk away that do an excellent variety of meals, including a full English breakfast if required at a very reasonable price. The hotel itself is very tired but we got a sea view as requested. Priced a tad high for what it offers.
Stayed 1 night in Nov 2023
Response from Amy on 9 Dec 2023
Thank you for your feedback, I will pass your kind words on to the staff. We are sorry breakfast wasn't available on your stay but I'm pleased you managed to find a place to eat in the market.If you'd like to stay in the future, please give us a ring direct for the best prices.

8/10 Good

Lynne susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely time only fault we could find was nowhere to hang coats could do with hooks on the wall everything else was amazing
Stayed 3 nights in Nov 2023
Response from Amy on 17 Nov 2023
Good morning Lynne, Thank you for sharing your experience and suggestion, I will continue to improve customer satisfaction with the help of our guests experiences. We hope to see you again in the future.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my husband had a 2 night stay, lovely hotel, no breakfast at the minute but They're hoping to sort that soon, staff recommended a nice cafe close by. Cant wait to go back
Stayed 2 nights in Oct 2023
Response from Amy on 9 Nov 2023
Thank you Gail for your lovely review, we are hoping to have breakfast back on very soon but I'm very pleased our recommended places were helpful.We look forward to seeing you again!

10/10 Excellent

Mihir

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amy on 8 Nov 2023
Thank you so much for taking the time to leave an excellent rating. We look forward to seeing you in the future.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stopped there on 20th - 22nd October, we stopped in room 6, overall it was brilliant, the room was clean an tidy the staff was amazing an very friendly, we had a beautiful sea view from the room, we will definitely stop there again. Thanks
Stayed 2 nights in Oct 2023
Response from Amy on 9 Nov 2023
Thank you so much for taking the time to share your experience at The Mariners Guest House. We are thrilled you enjoyed your stay and we look forward to seeing you again in the future.

10/10 Excellent

Ian

Stayed 1 night in Oct 2023
Response from Amy on 17 Nov 2023
Thank you for your 5-star review! We sincerely appreciate your feedback

6/10 Okay

Brenda

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No elevator/lift. Stairs were steep and narrow. Older and mobility challenged people were put on third floor. Breakfast canceled due to chef being unavailable. Limited restaurants in area.
Stayed 1 night in Oct 2023
Response from Amy on 8 Nov 2023
Hi Brenda, Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our Guest House. "Older and mobility challenged people were put on the top floor" was not done intentional and will try to ensure this doesn't happen in future. We strive to ensure our guests have a satisfactory stay and I can only apologise this wasn't the case this time. We hope you may return in the future.

4/10 Poor

Michelle

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not what we were expecting.
Photos on the website are deceptive. For what we paid we were expecting a sea view room but instead we had room 2 with the shower cubicle behind the door in the bedroom. The room was very hot and we were unable to open the windows. One of the window panes was broken. There was no space in the room to move really. The check in process was efficient but we did not try breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Aug 2023

8/10 Good

George

Travelled with partner
Liked: Amenities
Rick, the manager, was very personable and helpful. Our room was small but had everything we needed. Breakfast was served in windowed area overlooking the south beach.
Stayed 1 night in Aug 2023

2/10 Terrible

Hannah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Russell

Liked: Staff & service
Disliked: Property conditions & facilities
Ace staff in a tired hotel.
Great staff and easy stay. The hotel needs an upgrade it’s tired. Old fashioned electric shower in a tardis was crap. Breakfast was great.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Don't bother
Oh dear. See earlier reviews - this was out experience too. There is nobody in the house overnight. No hot water. Bathroom not properly cleaned. Limited parking. Rude staff. No breakfast. Bad area. You will do far better. Blamed Expedia and the old management for all their current problems...
Stayed 1 night in Apr 2023

10/10 Excellent

Wendy

Stayed 1 night in Jul 2022

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been visiting Scarborough for over 15 years now and this hotel is a brilliant find. We had the best sea view ever and the room was large and very comfortable, bed was lovely and comfy. Breakfast was very nice and more than enough to set you up for the day. Staff were great and very helpful. Have booked again for next year and will definitely be going again after that.
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
We had a small double room with seaview which was on the top floor of the property. The room was small as in roof void but was big enough for the two of us for the two nights we were staying. Kerry was extremely helpful and friendly and gave us a few suggestions for our stay. The property is fair old so floors creak but this added to the charm and wasn't a problem for us. The breakfast was good.
Stayed 2 nights in Nov 2021

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely few days
Lovely few days with a great view over the bay. Room and bed were both very small and perhaps could have been advertised as such.
Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Didn’t get room we was expecting to get so was disappointed, tiny, noisy creaking floor boards above and outside the door. Shower was in the bedroom and not bathroom which was very strange and there wasn’t much room the move around Our booking was lost when we arrived so we wasn’t on the system which meant we was given the last available room and wasn’t much we could do about it as there was no where else to stay after driving for 3 hours to get there for a short holiday.
Stayed 2 nights in Aug 2021

2/10 Terrible

David

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible property
Terrible property I don’t like leaving bad reviews but it’s never worth £72 a night room only!!! I stay away every week and can’t remember anything as bad
Bathroom lock removed
Old and unsafe door and lock
Moth eaten curtains and dirty windows
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples night away
Great location overlooking the whole of the beach. Room small and bed tiny. We had quite an awkward sleep for a couple. Building old so floor creaks. Fine for a night. Very friendly staff.
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
With a Refurnishment It Will Be Great!!
The Mariners House has great sea views and the bed was very comfortable with very clean linen and towlels but overall the place was definitely in need of refurbishment (which the Manager told me was to be done before Christmas 2020). The area around the Guest House was interesting as it's in the oldest part of Scarborough but looks very run down and scruffy. Scarborough itself is a resort in a beautiful setting but, like many Victorian seaside resorts of today has seen better days. Shame really as we love it and have spent many happy times here over the years. I'm sure, with a good refurbishment and a way found to clean the outside windows (not easy from this height) it will be a great place. Good luck for the future.
Stayed 2 nights in Sep 2020

8/10 Good

Lorraine, Doncaster

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff nice big rooms bre6was lovely.
Stayed 1 night in Aug 2020

8/10 Good

Cjay, Clitheroe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic view great breakfast bed was only small double bet we managed
Stayed 1 night in Aug 2020

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked for next year lovley veiws great breakfast
Stayed 1 night in Aug 2020

8/10 Good

Fu

Liked: Staff & service, room comfort
Disliked: Cleanliness
Great view if not for the window
Perfect view of the beach and beyond, however our window was covered with bird droppings which is quite unfortunate. Otherwise the room is nice and staff are very helpful!
Stayed 1 night in Jul 2020

4/10 Poor

Amanda

Disliked: Property conditions & facilities
Disappointing
Do not believe the good rating on here this hotel is very tired. It does have amazing views if you get a sea view, the young bulgarian girl was excellent, friendly and helpful. Breakfast...waited ages by the time it came toast was stone cold and breakfast was burnt when it eventually came and was just piled on to too small a plate. No one around to check you out so keys just had to be left on the side table which surely is a security issue.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

4/10 Poor

Darren

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Jo on 7 Nov 2019
Dear Darren, Thank you for taking the trouble to put a review online. Unfortunately, from the score you gave us, it would seem that you were not happy with the guest house. We would appreciate hearing from you re what it was that wasn't up to par during your stay. We work hard to keep our standards up and if there are areas where you think we fall short, please let us know. We welcome all feedback. Kind regards, The Mariners' House Scarborough

10/10 Excellent

Lynne

Stayed 2 nights in Oct 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem
This place is a little gem, everything was absolutely wonderful, Joe and the staff are all so attentive, nothing was too much trouble and the room was so comfortable with a view to die for, we had to force ourselves to go out! The description on Hotels.com just said 'a kettle' in the room but there was a kettle with tea, coffee and hot chocolate, lovely biscuits and two bottles of water. We stayed in Room 7 which had a very comfortable king size bed and windows witha panoramic view. The breakfast had lots of choice and the full English was lovely and fresh, good ingredients and hot with plenty of toast and tea or coffee. We didn't want to leave, will definitely be back.
Stayed 2 nights in Oct 2019

10/10 Excellent

Royston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good times
Hotel was in the perfect location for beach,shops,restaurants,transport etc
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great views, very hospitable......,,............
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
breakfast costs extra!!!
Beware: on booking, it says breakfast included. Upon arrival 10 Pounds are charged. This should be changed asap. Although hotel requests confirmation of arrival time by phone, the phone often rings without anyone answering or going to voicemail. Getting in contact is thus very difficult. The hotel is rundown and in the process of slow renovation. The room I stayed in was still in non-renovated form, including broken window pane...
Stayed 1 night in May 2023