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Reviews of Riviera Sayulita Hotel

3.5 out of 5
Riviera Sayulita Hotel
89 Revolución Street, Sayulita, NAY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 147 out of 200 reviews" "
Rating 8 - Good. 40 out of 200 reviews" "
Rating 6 - Okay. 8 out of 200 reviews" "
Rating 4 - Poor. 2 out of 200 reviews" "
Rating 2 - Terrible. 3 out of 200 reviews" "

9.6/10

Cleanliness

9.2/10

Amenities

9.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect right from the time we booked this hotel. Check in was seamless, staff is super friendly and the whole property is spotless. We had a family suite on the bottom floor and it was perfect, lots of room for our 3 young kids. There is plenty of bottled water on each floor, a good pizza shop attached to the building plus a convenience and beer store less than a minute walk up the street. It is a great place for a family, laid back atmosphere and fairly quiet. The pool was warm and had the perfect mix of sun or shade. North side beach is about a 7 minute walk (which is way less busy than the main beach) and the main square downtown Sayulita is about 9 minutes. I honestly don’t have anything bad to say about this property, we will be back forsure!
Stayed 7 nights in Apr 2024

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loud music across the street from the property
Stayed 4 nights in Apr 2024

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is a great hotel if you’re on a buget. It’s new and very well kept, the rooms are spacious and nicely decorated with a kitchenette. The beds are also comfortable. It’s about a 15 min walk to all the action, or 70 peso cab. The only complaint is the pool is in the center so it gets noisy, we had lots of kids there during our stay. The pool I thought was going to be indoor but it’s open roof and gets sun so you can still tan however there is no breeze so it’s hot! Overall I would stay here again if I was to visit Sayulita.
Stayed 2 nights in Apr 2024

10/10 Excellent

Abraham

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It's a great spot. Love that they have filtered water, pretty quiet place, love that the rooms are suites with little kitchennette
Stayed 3 nights in Apr 2024
Response from Lucy on 12 Apr 2024
We appreciate your time writing to us.We hope to see you next year.Greeting to the family.

8/10 Good

Pete, Whitehorse

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our youngest daughter loved the pool. I liked that they have a washroom to use in the pool area. We liked how bright and colourful it was though inside the rooms is fairly dark when the sun is down. It was fairly quiet in our room. We appreciated being able to watch Netflix on TV. The sayulita beach has an extreme amount vendors, but the town is really fun to walk around. Great restaurants nearby.
Stayed 4 nights in Mar 2024
Response from Lucy on 8 Apr 2024
Thank you so much!We sincerely appreciate that you have take time to share your experience with us.Best regards!

10/10 Excellent

Fabiola

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was a super cute hotel. The kids enjoyed the pool and we felt safe and comfortable there.
Stayed 5 nights in Feb 2024
Response from Lucy on 8 Apr 2024
Thank you so much!We are happy to know taht your stay at the hotel was pleasurable.Best wishes!

8/10 Good

Paul

Liked: Cleanliness
Stayed 7 nights in Jan 2024
Response from Lucy on 8 Apr 2024
Thank you so much!Best regards!

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Smiley staff, everything was very clean
Stayed 2 nights in Mar 2024
Response from Lucy on 8 Apr 2024
Thank you so much!We sincerely appreciate that you have take the time to share you experence with us.Best whises!

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at the Riviera Sayulita. The hotel is very clean, staff were attentive and helpful. It was right beside the bus stop so that was handy to get around to other towns. The full kitchen was handy for our little family as it allowed me to make some snacks or a quick breakfast. There's a nice pool but we didn't get to use it as we were at the beach most of the time. Something to note is that it is a bit of a walk into town and to the beach. Doable but some families might have kids that are not good walkers and this might be an issue. Thank you Riviera Sayulita for a wonderful stay!
Stayed 4 nights in Mar 2024
Response from Lucy on 10 Mar 2024
Hello Andrea, we are so happy to know that your stay at the hotel was pleasurable.We really appreciate your time writing to us.Best Regards

10/10 Excellent

Emily Rosemary Choi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great experience, better than anticipated. Nice and clean and new. Drinking water very accessible. Good area, very close walk to the town square and beach. Friendly staff. Highly recommend!
Stayed 8 nights in Feb 2024
Response from Lucy on 10 Mar 2024
Thank you for your review, we appreciate your time writing to us.We are happy to know that your stay at the hotel was pleasurable.

6/10 Okay

Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very noisy on the weekends and room too big and hot.
Stayed 21 nights in Feb 2024
Response from Lucy on 10 Mar 2024
We aprreciate your time writing to us.We are sorry that your stay was not as good as you expected.Thank you for you review, this helps us improve our service.

8/10 Good

Sergio Del

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very clean and well kept. Hotel staff is always helpful and respectful.
Stayed 5 nights in Feb 2024
Response from Lucy on 26 Feb 2024
Thank you Mr Sergio, it was a real pleasure to receive you at the Hotel.See you soon!

10/10 Excellent

Clement

Travelled with family
Great reception and accommodation
Stayed 1 night in Feb 2024
Response from Lucy on 22 Feb 2024
We are happy to know that your stay at the hotel was pleasurable.Thank you so much to share you experience with us.

10/10 Excellent

griselda, San Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Hospitality
Stayed 2 nights in Feb 2024
Response from Lucy on 22 Feb 2024
We are happy to know that your stay at the hotel was pleasurable.Thank you so much to share you experience with us.

10/10 Excellent

Griselda

Liked: Cleanliness, amenities
Clean, pleasant, friendly.
Stayed 1 night in Feb 2024
Response from Lucy on 22 Feb 2024
We are happy to know that your stay at the hotel was pleasurable.Thank you so much to share you experience with us.

8/10 Good

Jenny

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay here. The property is just a short walk to the downtown area but allows for a little reprieve from the loud and fun nightlife of Sayulita. Bottled water and water bottle refill stations are available. The communal pool area could be a bit noisy but we didn't have any issues during our stay. We really enjoyed our stay here. The staff was lovely and accommodating. We would stay here again.
Stayed 7 nights in Feb 2024
Response from Lucy on 22 Feb 2024
We sincerely appreciate that you have take the time to share you experience with us.We are hapy to know that your stay at the hotel was pleasurable.Thank you!See soon soon!

8/10 Good

Haleigh Anne

Stayed 7 nights in Jan 2024
Response from Lucy on 8 Apr 2024
Thank you so much!Best regards!

10/10 Excellent

Christine, Seattle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great smaller property. Staff was wonderful and kept the property clean and welcoming. Really great value and easy walking into town. Right next to the bus drop off from PV airport - super easy commute.
Stayed 7 nights in Jan 2024
Response from Lucy on 29 Jan 2024
We sincerely appreciate that you have take the time to share your experience with us.We are happy to know that your stay at the hotel was pleasurable.Very nice meet you!Best wishes!Lucy

6/10 Okay

Reta

Travelled with family
Stayed 7 nights in Jan 2024
Response from Lucy on 29 Jan 2024
We appreciate to share your experince.Thank you!Best whises!

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, right by the bus terminal which made life very easy when arriving and departing. Room was spacious and clean but a few things left to complete. Lots of bottles of water in the room which was appreciated. Walking distance to busy areas of town.
Stayed 2 nights in Jan 2024
Response from Lucy on 29 Jan 2024
Hello Lisa, we appreciate to share your experience with us.We are happy to know that your stay at the hotel was pleasurable.Very nice to meet you!Best reagardsLucy

8/10 Good

yi-hsuan

Travelled with partner
Liked: Property conditions & facilities
It's a small boutique hotel with a pool in the middle in a courtyard setting. Pro: you open your door, the pool is right there. Cons: sound echoes! If there are kids or an inconsiderate group of people during your stay, the peace is out of the window.
Stayed 6 nights in Dec 2023
Response from Lucy on 10 Jan 2024
Hello Vanessa! we apreciate the time you took to give us you review.We hope your saty was the best.Thank you for visiting us!

6/10 Okay

Philip Donald

Liked: Cleanliness, property conditions & facilities
Convenient location, clean and very nice staff. Great pool, close to less expensive dining options and a nice 10 min walk through the heart of Sayulita to get to the beach. It’s also on the main road in and out of town, right at the location where people accelerate with their vehicles and motorcycles, and next to the bus stop and grocery stores, which have early morning deliveries. And a very ambitious rooster across the road. If you stay here, ask for the rooms facing away from the street. We were on the top floor facing the street. Also, the patio door latch was broken, so the door couldn’t lock, and the in room safe was inoperable. Also, the water smells like poop, but I expect that was the case everywhere in Sayulita. Staying in the heart of Sayulita likely would have been just as loud. The exception being a beachfront hotel. The town is VERY busy at all hour. Run by the cartels and one of the most expensive places I’ve travelled anywhere in the world. There are locations with well priced meals and drinks, but you have to seek them out. Most places only take cash, and most of the bank machines don’t work or are rigged to rip you off. Th beach is beautiful, but mostly too rough to swim. (In December). Snorkeling was a busy and had to pay for a boat trip to do snorkeling of any quality.
Stayed 8 nights in Dec 2023
Response from Lucy on 29 Jan 2024
We sincerely appreciate that you have take the time to share your experience with us.Were sorry for the inconvinience during your saty in the Town did not meet your expectations, and we sincerely apologize for any inconvenience you may have experienced.Thak you!

6/10 Okay

Kimbo

Travelled with group
Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Lucy on 10 Dec 2023
We appreciate your stay.It was a pleasure to receive you.

10/10 Excellent

Ronald

Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2023
Response from Lucy on 10 Dec 2023
Thank you Mr Ronald!It was a pleausure.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, room comfort
Excellent adventure
Very enjoyable, would definitely recommend the site
Stayed 8 nights in Nov 2023
Response from Lucy on 10 Dec 2023
Thank you very much Mr Robert, it is a pleasure.Best RegardsLucy

8/10 Good

Jaime

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our week stay here. It was really quiet, great AC, cute pool and lounging area and only a 5 minute walk to the plaza. Conveniently located next to the bus station as well. Note that there is no restaurant or bar on site, but lots close by. The staff were very friendly and helpful during our stay. Mucho Gracias!
Stayed 7 nights in Oct 2023
Response from Lucy on 10 Dec 2023
Greeting girls!It was a pleasure to receive you.Gracias a ti...

10/10 Excellent

Florida

Travelled with family
Liked: Amenities
The staff was very friendly, and accommodating. I was traveling with my father who is in a wheel chair and they made it as comfortable as possible. I would recommend this hotel to friends and family!
Stayed 3 nights in Oct 2023
Response from Lucy on 10 Dec 2023
It was a pleasure, we always try to make our guests feel as comfortable possible.We hope to receive you soon.Ragards

10/10 Excellent

Meghan

Travelled with family
Liked: Cleanliness, room comfort
A great hotel!
Riviera Sayulita was a great hotel! It was small and personable. Emma and Lucila were the front desk attendants and were great with communicating and accommodating our needs! It was also walking distance from everything in town and the beach!
Stayed 6 nights in Jul 2023

6/10 Okay

Berta Alicia

Stayed 4 nights in Jul 2023

10/10 Excellent

Kalpesh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, good size rooms, and very friendly staff.
Stayed 2 nights in Jun 2023

10/10 Excellent

Leticia G

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was very friendly and helpful. Very clean.
Stayed 7 nights in Jun 2023

8/10 Good

Guadalupe

Travelled with family and small children
Liked: Cleanliness
The hotel is small and cute. Was close enough to town but away from the night life. We did have a few discrepencies during our stay but the staff was always helpful. There was construction during our stay, and the bar/grill area was closed because of this which wasn't disclosed until we got there. That was a bit discouraging because we would have loved to hang by the pool and enjoy a few drinks.
Stayed 4 nights in Jun 2023

6/10 Okay

Amanda

Business traveller
Liked: Cleanliness
Stayed there before and had a great time. It just seemed a little run down compared to last time, even though they were making construction for improvements. Just that for the price it should really be nicer. And the smell of the laundry detergent was overwhelming. Staff was amazing. Just might stay somewhere else.
Stayed 1 night in Jun 2023

10/10 Excellent

Richard

Liked: Cleanliness, room comfort
Diamond hotel
Hotel is very special, staff are helpful and is close to everything you need
Stayed 4 nights in Jun 2023

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel with kitchen and a lot of amenities. Right place at the right price.
Stayed 1 night in Jun 2023

10/10 Excellent

Vanda, Vancouver

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place. Nice and helpful staff. Great vibe. Easy walking distance to local stores, restaurants and beach. No need for a car!
Stayed 14 nights in May 2023

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Kenneth, Carmichael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the people working there, very clean, next to bus depot an added bonus. Not right in town but that was a positive...nice and quiet. Easy walk to town and beach.
Stayed 8 nights in May 2023

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Nice and central hotel
Stayed 5 nights in May 2023

8/10 Good

Spencer N, Colorado Springs

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location is not where it says on Expedia. Be sure to actually look up location. This property is located on the East side of the bridge. We wanted something in town, this was not in town. Be sure to check location. Property is nice and clean. Pool was nice. Just wish it was in a better spot.

10/10 Excellent

Sylvia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location...very clean and friendly staff.. everything is walking distance pretty much or you can rent their golf carts for $50 a day which is very reasonable and super fun.
Stayed 4 nights in Apr 2023

10/10 Excellent

Carlos

Stayed 2 nights in Apr 2023

10/10 Excellent

Erin

Stayed 3 nights in Apr 2023

10/10 Excellent

silent

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
All good. Just needs breakfasts
Stayed 6 nights in Apr 2023

10/10 Excellent

KAMRAN

Travelled with family
Liked: Cleanliness, property conditions & facilities
Emma at the front desk was awesome so helpful and friendly she definitely gets props from us and the hotel was super nice I highly recommend this place
Stayed 6 nights in Mar 2023

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This property suited our needs. It was outside of town which was nice because it was more quiet. It was an easy 10 minute or less walk into town. Close to small grocery stores, close to the beach, etc. The staff was beyond friendly and accommodating. The hotel is immaculately clean. I liked the fact that they gave us bottled water as well they had large water bottles to refill. I would definitely stay here again. We had room number 104 and it was great. Very spacious. Had a small kitchenette which was nice.
Stayed 4 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2023

10/10 Excellent

David

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Clean, nice rooms and amenities. Great location and an easy walk to the beach. Very friendly and helpful staff. Would stay there again.
Stayed 9 nights in Mar 2023

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Extremely clean. Units were spacious, had everything you needed. Close walk to everything. Beside the bus terminal. Excellent price, excellent communication. No deposit required.
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
clean and cute
nice size of room with full kitchenette. the air conditioning is essential! nice place. would have appreciated bar soap for hand washing (they told me to use the bottle of shower gel.) was a super-pleasant stay. would definitely return.
Stayed 2 nights in Mar 2023