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Reviews of Casa de la Ballena

3 out of 5
Casa de la Ballena
1 Calle Primavera, Sayulita, NAY

Reviews

9.6

Exceptional

Rating 10 - Excellent. 59 out of 72 reviews" "
Rating 8 - Good. 9 out of 72 reviews" "
Rating 6 - Okay. 2 out of 72 reviews" "
Rating 4 - Poor. 1 out of 72 reviews" "
Rating 2 - Terrible. 1 out of 72 reviews" "

9.8/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Don

Stayed 2 nights in Mar 2024

10/10 Excellent

Maurice

Travelled with partner
Liked: Amenities
We enjoyed the beautiful property, whether lounging at the pool or sitting in the dining area. The hard-working staff was very pleasant and it was a joy to walk into our lovely super-clean room at the end of a busy day. Martin, the manager, was helpful, no matter the request. The room was spacious and the little kitchen had everything necessary to prepare a meal. Only 5 minutes walk or less, to the beach and the town! If I had to come up with one suggestion, it would be to add grab bars in the shower. Otherwise, it’s a lovely oasis!
Stayed 21 nights in Jan 2024

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The small hotel was absolutely perfect. Martin was incredibly sweet. No noise in the evenings which was so nice. Calm, private, clean & super relaxing. The included breakfast & lattes were delicious too! I would highly recommend this property if you are looking for a serene/chill vibe.

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
safe, very well kept property with great staff! We had a perfect time staying here, it's quite and far from noise but also close to everything you need.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved staying here! Martin who runs the property was incredibly kind and helpful. Clean and safe property that’s closed to the public. Rooms are chic and spacious!
Stayed 2 nights in Dec 2023

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautifully landscaped property with comfortable, clean , well appointed rooms. Tons of dining and shopping options within walking distance. The host, Martin was gracious and kind. Check in and out were extremely easy.
Stayed 3 nights in Dec 2023

10/10 Excellent

Billy

Travelled with partner
Liked: Amenities, property conditions & facilities
If you are looking for a quiet, cute and relaxing place within 5 minutes away from downtown Sayulita and beach this is place. Thank you for amazing hospitality and the delicious breakfast was plus.
Stayed 2 nights in Aug 2023

10/10 Excellent

Bryan

Stayed 2 nights in Jun 2023

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing host, so lovely and peaceful and minutes from town and the beach
Response from JJ on 16 Dec 2022
Thank you for your kind words Justin, we are glad you enjoyed your stay. We look forward to hosting you again soon!

10/10 Excellent

Megan

Liked: Cleanliness, room comfort
Amazing hotel
We stayed at Casa de la Ballena during our recent 10 day Sayulita trip and absolutely loved it. The location of the property is less then a five minute walk into town, so no need for a golf cart unless you plan to explore further out. For as much noise as there sometimes is around the town, our experience while in the hotel was always extremely peaceful and quiet. The entire property always felt clean, safe and really secure. The pool was a perfect place to lounge on the days we didn’t want to hangout at the beach and kept us cool in the heat. From 8-11am you’re also welcome to join on the patio for breakfast and coffee, which was included in your stay and really delicious. You’re provided a small menu of options, spanning from pancakes and bacon to chilaquiles, and everything was super yummy. Martin and his staff are incredibly polite, accommodating and take a lot of pride in the property. The place was even more beautiful then the photos led on. I highly recommend staying here and plan to make it our regular spot from now on.
Stayed 10 nights in Aug 2022

10/10 Excellent

Dustin

Liked: Cleanliness, property conditions & facilities
Loved this hotel! Martin and his staff treat their guests like family. The property was well kept, in great condition, and very comfortable. Downtown is a short walk and it was nice to be a little outside the busy area. The neighborhood felt safe and the itself was a little oasis. Also, the daily breakfast offered a variety of options and was delicious. I would definitely recommend. Thanks for a great stay!
Stayed 4 nights in Jul 2022
Response from JJ on 4 Aug 2022
Hello Dustin, We really appreciate your comments! We are very happy you enjoyed your stay. We look forward to hosting you in the future! I will pass along your appreciation to the staff.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place is amazing. So relaxing and great to come to after the hustle and bustle of the town! The staff were absolutely amazing and very helpful. We will stay here every time we come to Sayulita
Stayed 2 nights in Jul 2022
Response from JJ on 4 Aug 2022
Hello Joseph, we are very happy to hear your stay was good, we really appreciate your comments and we wish to see you back here very soon!

10/10 Excellent

Cierra

Liked: Cleanliness, room comfort
Can't wait to return!
Amazing stay at Casa de la Ballena. Martin and the hotel staff are very warm, welcoming and kind. The property and the casitas were stunning, full of everything you need. Amenities (breakfasts + filtered water) were greatly appreciated. The garden is pristine and the pool was incredible. We very much enjoyed our relaxing stay here (and away from the busy town center). We are looking forward to returning again in the future. Thank you!
Stayed 4 nights in May 2022

8/10 Good

Carna

Travelled with family
Liked: Amenities, property conditions & facilities
Beautiful and secure property. Amazing breakfast in the morning, anything you’d want. Gracious host. All amenities were available. We stayed here because it was close to town, but yet not enough to have the noise. However, the first night the owners and a couple guests had a late night party (2am) in the hot tub, which was right next to our room. It was constant talking and laughing, we could hear every word. I’m cool with something til 10 or even 11. But 2am was disrespectful. It’s a very small property and I’m sure we weren’t the only ones bothered by this. I’d go back, but hesitant because of that event.
Stayed 2 nights in Mar 2022

10/10 Excellent

Andy

Liked: Cleanliness, room comfort
Could not have been better
So glad I found Casa de la Ballena. Great room, quiet location and Martin and staff were completely dedicated tending to all the guests.
Stayed 4 nights in Mar 2022

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I absolutely loved the peace and tranquility of this modern boutique hotel. It’s an adult only hotel which was lovely and felt like a spa. It had good amenities and if we needed anything at all the staff went above and beyond to get it to us immediately! The staff at this hotel were all incredibly kind, helpful and very friendly and we would highly recommend and stay at this property again. Thank you Casa de la Bellena for a wonderful stay!
Stayed 5 nights in Mar 2022

10/10 Excellent

alex

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Mar 2022

10/10 Excellent

Andrew

Liked: Cleanliness, room comfort
Amazing Place
Absolutely outstanding and highly recommend.
Stayed 1 night in Mar 2022

10/10 Excellent

Michael

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Outstanding!!
Everything was excellent. Communication, cleanliness, easy, security and breakfast was excellent
Stayed 3 nights in Jan 2022

10/10 Excellent

WHIT

Travelled with group
Liked: Cleanliness, room comfort
Absolutely phenomenal!
I cannot recommend this property highly enough. When I extended my stay by a night I simply booked this based on the location and perceived amenities; but after checking in I wish I had spent my entire stay here! The owner (Martin) and staff were kind, responsive, and extremely helpful. The rooms and property are pristinely maintained, spacious and beautiful. I was truly surprised by how well appointed and stocked the kitchen was in my spacious room. Breakfasts that is included in your stay is really wonderful, you choose from a menu it’s not a mediocre buffet or single option. Something that is a HUGE bonus when staying in Mexico - all rooms have filtered water. Amazing! This place is an excellent value. The wifi was good enough that I could easy come for a week or more and work from here. One of my favorite things about this property was tranquil vibe. This is not a place to stay if you’re looking to party - you have other options for that in Sayulita. It felt like a hidden paradise… when I showed my friends who were staying elsewhere pictures and the peaked in the door (no extra guests allowed which I also loved) they were so jealous. Location is phenomenal with all the best Sayulita has to offer a short flat (or can be hilly!) walk. We are all planning to book here our next trip!
Stayed 1 night in Feb 2022

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked this property. The location is great. It was very quiet, clean and the breakfasts were delicious!
Stayed 9 nights in Feb 2022

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
martin and help is phenomenal anything you need he is right there. Cannot say enough about the peace and quiet get away from the noice of main streets and very close to beach..Martin got us a golfcart for a day it was 50 buck we used it for a day that we had nothing planned to go exploring.... 3 days here was perfect for me and my niece The room is also very tech savvy!! Would definitely stay again.
Stayed 3 nights in Feb 2022

10/10 Excellent

slavica

Liked: Cleanliness, amenities, property conditions & facilities
This was a small very private hotel. It was close to everything while having a secluded feeling with its courtyard design. The breakfasts were excellent. Having a kitchenette was very handy for keeping cold drinks and fruits. While there was no balcony, sitting in the poolside dining area was very comfortable and never crowded. I think it would be possible to happily work from here, for those so inclined. I extended my stay because it was perfect for me.
Stayed 5 nights in Jan 2022

10/10 Excellent

Roberto

Liked: Cleanliness, room comfort
The first trip to Sayulita
The best hotel in Sayulita I could stay. Very private. Very clean
Stayed 7 nights in Dec 2021

8/10 Good

Sean

Liked: Cleanliness, room comfort
Great place. Great staff.
Stayed in 3 different places in sayulita and this was the best. Nice, clean, close to everything but then quiet when you need it. Delicious breakfast, great staff.
Stayed 2 nights in Dec 2021

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Loved it!
Such an amazing spot and location. The host is absolutely amazing. Someone ordered an ingredient that they did not have and he ran to the store to pick it up. Cannot speak more highly of this property.
Stayed 3 nights in Nov 2021

10/10 Excellent

ashley garcia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was a fully equipped room, with some details in rustic cabana-style decoration, it has a full kitchen and kitchen utensils in case you want to stay more days and make your own food. The water in the pool was excellent, it is heated 24 hours a day so you can use it at any time due to its pleasant temperature. The external and shared areas are beautiful and have background music so you can relax in your little summer paradise. It is close to the center and the beach and you can access them on foot, but it gives you the necessary privacy so you don't have to be in the bustle all the time.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Muy buen hotel
Muy bueno el hotel. Martín es muy amable. No es necesario llamar antes de llegar.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
A peaceful haven just tucked away from the town. Very private and calm environment. Even more lovely than I expected from the photos. All the amenities you could need, tasty breakfast included, beautiful pool...what more can I say. Martin and the team are so helpful and willing to go above and beyond. Will absolutely be back!
Stayed 3 nights in Apr 2021
Response from JJ on 25 Apr 2021
Thank you so much for your kind words, we appreciate you choosing Casa de la Ballena and we are glad you had a good stay. We look forward to hosting you again very soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Literally one of best hotel experiences I’ve ever had. Clean, spacious rooms, and quiet at night . Close to the beach and to the nightlife.
Stayed 7 nights in Feb 2021
Response from JJ on 3 Mar 2021
We are very happy to hear you enjoy your stay we look forward to hosting you again soon!

10/10 Excellent

Molloy, Vancouver BC

Liked: Cleanliness, amenities
Accommodation very comfortable. Common area... pool, hot tub, lounging area and breakfast area so inviting. Casa de la Ballena is like a little oasis midst the busy lifestyle that is Sayulita. Staff added to the pleasantness of our stay, in particular Martin who endlessly maintains the property. Also, Jasmin, Victoria, Graciella and Cielo who greeted us every day with a smile. If you like to exercise, then try out the gym on the 3rd floor overlooking the pool.
Stayed 21 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were beautiful, the room was clean and modern with wonderful service by the staff!
Stayed 3 nights in Jan 2020

4/10 Poor

Annonoumous

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This was my 4th time staying at this hotel. The grounds are always perfectly manicured and the rooms are clean.
Stayed 3 nights in Jan 2020

10/10 Excellent

Eric, Toronto

Travelled with group
Liked: Cleanliness, amenities
Beautiful sanctuary minutes away from the heart of Sayulita.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I (late 30s Canadians) stayed here for 9 nights on vacation around new year and we had an absolutely amazing time. Casa de la Ballena is like a perfect little oasis in the middle of a bustling town full of construction, and is only a 5 minute walk to the town centre or the beach. We were in room #1, and it was clean and spacious, with a king size bed, kitchenette and large refrigerator, AC, a safe, nice space to hang clothing, and a TV. The common space is quiet and relaxing and there is soft music playing all day, Our stay included breakfast every morning, fresh fruit and yogurt and coffee as well as cooked to order hot dishes. The staff was wonderful and the host, Martin, was simply lovely (and his english was excellent). An amazing feature they offer is that they have a filtration system for the water in the entire facility, so you can drink safely from the taps and avoid constantly buying bottles (basically unheard of around there). I highly recommend this spot for a safe, secure, relaxing stay while you're in Sayulita!
Stayed 9 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The owners were very sweet and accommodating. The property is very close to the beach and town, but calm and right off the main square, so its quiet. They have a great playllist that plays during the day at the pool, which was awesome. They have two very sweet dogs, Maya and Layka (a lab and a pug puppy) on the property that made our stay so fun! :) The only feedback was that the hot tub was not working and they said they didn't expect to have it fixed during our stay. Would have been much welcomed to have that amenity.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
This was a top notch resort. Very sad that we only got to stay one night. We will definitely be back!
Stayed 1 night in Jun 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location- I will come back one day
Great location- I will come back one day
Stayed 4 nights in Jan 2019
Response from JJ on 10 Jun 2019
We are very happy to hear this! We look forward to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Rooms are awesome. Nice quiet spot just a quick walk to the plaza and beach. No signage so wasn’t sure where to get in. Look for the call box and push the button to get in for check-in.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel with modern style, spacious room, kitchen appliances, good shower. Nice pool area with chairs and pleasant breakfast area. Good wifi, nice staff, breakfast was simple but enough food.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved the Beautiful courtyard and drinkable water!
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, and clean. The staff were superb, extremely friendly, very accommodating, especially Marten the hotel manager. The hotel location was very close to the town, its located in a quite and serene area. There is a breakfast included which was decent. The hotel wifi lagged a lot and for the remaining 2 nights of my stay it did not work and barely worked in the main lobby area. The pool only gets about 2-3 hours of direct sunlight a day in the afternoon. The gym is extremely small, about the size of a den in a condo.
Stayed 7 nights in Jan 2019

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was an incredible, quiet, beautiful, well maintained, thoughtful oasis! Thank you to Martin and the rest of the staff!! We loved it
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at "Casa de la Ballena." Martin and all the staff were extremely accommodating and helpful. The hotel is gorgeous, the vibe is super relaxing and the breakfast was delicious! We stayed for 8 nights and would have loved to stay longer. The gym was an unexpected treat as well. Excellent gym equipment with stunning views of the surrounding mountains. The location was great. Close enough to everything in town without the hustle and bustle noise. I would definitely enjoy staying here again during my next visit and would recommend "Case de la Ballena" to anyone.
Stayed 8 nights in Dec 2018

6/10 Okay

Sarah, Calgary, CA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is partially my own fault for booking this hotel as I had thought there was a lounge/bar/restaurant and there isn't. The hotel is EXTREMELY quiet, so if this is what you're after you will love it. Rooms are impeccable but the hot water ran out every time I showered and the hot tub wasn't working for the duration of our stay. Breakfast is very nice, however you would do well to speak Spanish. There is only one gentlemen who speaks English. He is a lovely guy and very helpful.
Stayed 7 nights in Dec 2018

10/10 Excellent

marwan

Had an amazing stay. Very friendly staff. Clean rooms and always helpful. I would stay there again
Stayed 2 nights in Nov 2018

10/10 Excellent

Estefany, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Juan Jose on 9 Dec 2018
Agradecemos mucho hayan escogido nuestro hotel para su visita a Sayulita y esperamos verlos de regreso pronto