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Rating 10 - Excellent. 334 out of 488 reviews" "
10 - Excellent
334
Rating 8 - Good. 117 out of 488 reviews" "
8 - Good
117
Rating 6 - Okay. 21 out of 488 reviews" "
6 - Okay
21
Rating 4 - Poor. 10 out of 488 reviews" "
4 - Poor
10
Rating 2 - Terrible. 6 out of 488 reviews" "
2 - Terrible
6
9.6/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Excellent
Mitchell
Travelled with partner
18 Feb 2024
Liked: Cleanliness, staff & service
Nice bar and restaurant. Good service.
Mitchell
Stayed 1 night in Feb 2024
Response from UNWIND HOTEL&BAR OTARU 秋元 on 18 Feb 2024
Thank you very much for staying at our hotel. We would also like to take this opportunity to thank you for writing a review of our hotel.We are glad that you liked your stay at our hotel.We look forward to welcoming you again.
Response from UNWIND HOTEL&BAR OTARU 豊岡 on 10 Jan 2024
Thank you very much for staying at our hotel and writing a review.We are glad that you liked our breakfast.If you have a chance to come to Otaru, we look forward to meeting you.
10/10 Excellent
Haodong
6 Jan 2024
Haodong
Stayed 2 nights in Jan 2024
Response from UNWIND HOTEL&BAR OTARU STAFF Mana on 27 Jan 2024
Thank you for staying at our hotel. We would like to thank you again for your valuable time in our evaluation.We hope you enjoyed your stay at our hotel.If you have the opportunity to visit Otaru again, please come back to our hotel.
The room was small, but the high ceiling made it feel airy and pleasant. The fact that the toilet and bath were separate was excellent. Expedia states that Gold members may receive an upgrade if there's a room available, but the hotel claims they do not offer upgrades to Expedia gold members. I felt embarrassed asking for an upgrade.
Hiroshi
Stayed 1 night in Sep 2023
Response from UNWIND HOTEL&BAR OTARU STAFF Mana on 10 Sept 2023
Thank you for staying at our hotel. Thank you very much for taking your valuable time to write a review.We are very honored that you complimented our hotel room.However, we apologize for any inconvenience caused regarding VIP service. As an alternative to upgrading our room, our hotel offered us a room on the third floor, a high floor with high ceilings, but the explanation was insufficient. I am very sorry. We will strive to provide better service based on customer feedback.If you have a chance to come to Otaru again, please come and visit our hotel.
Response from UNWIND HOTEL&BAR OTARU STAFF Mana on 9 Apr 2023
Thank you for staying at our hotel. We would also like to thank you again for taking your valuable time to post this review.Next time you come to Otaru, please do not hesitate to stop by. Our entire staff is waiting for you!
10/10 Excellent
Chun-hsu
19 Mar 2023
Chun-hsu
Stayed 1 night in Mar 2023
Response from UNWIND HOTEL&BAR 秋元 on 20 Mar 2023
Thank you for staying at our hotel. We would also like to thank you again for taking your valuable time to post this review.Next time you come to Otaru, please do not hesitate to stop by. Our entire staff is waiting for you!UNWIND HOTEL&BAR OTARU
Thank you for staying at our hotel. We would also like to thank you again for taking your valuable time to post this review.Next time you come to Otaru, please do not hesitate to stop by. Our entire staff is waiting for you!UNWIND HOTEL&BAR OTARU Staff Jun
10/10 Excellent
AI SAR
31 Dec 2022
AI SAR
Stayed 2 nights in Dec 2022
Response from UNWIND HOTEL&BAR OTARU on 1 Jan 2023
Thank you for staying at our hotel. We would also like to thank you again for taking your valuable time to post this review.Next time you come to Otaru, please do not hesitate to stop by. Our entire staff is waiting for you!UNWIND HOTEL&BAR OTARU Staff Harumi
8/10 Good
YUKARI
24 Jun 2022
YUKARI
Stayed 1 night in Jun 2022
Response from UNWIND HOTEL&BAR OTARU on 25 Jun 2022
It is very nicely decorated hip hotel, the bed is comfortable, and the breakfast is fantasitc, I think this is the best hotel i stayed throught my Hokkaido trip, maybe something amiss would be there is no onsen facility in this hotel
SAI WAI
Stayed 1 night in Mar 2020
Response from staff hina on 4 Mar 2020
Thank you for staying at our hotel.
Thank you for such happy words. We value valuable opinions from customers.
There is no hot spring in the building, but the surrounding hot springs and tourist information will be provided at the front desk!
We will work hard to make our guests more relaxed.
Please come to Hokkaido again! We look forward to meeting you again!
Great location and very nice hotel. Front desk was very nice with helpful information on great restaurants and close shopping and attractions.
Richard
Stayed 1 night in Feb 2020
Response from staff yuki on 2 Mar 2020
Dear Richard
Thank you for staying at this hotel. Also, thank you for your valuable time in reviewing. I'm very happy to have praise a lot! We look forward to your next visit if you have the chance. Thank you very much!
UNWIND HOTEL&BAR OTARU
Dear whye yeen
Thank you for staying at this hotel. Also, thank you for your valuable time in reviewing. We look forward to your use again.
UNWIND HOTEL&BAR OTARU
Amazing property in a beautiful town. We originally booked this property for our final stay in Hokkaido, however we wish we would have had more time to enjoy both the property and the surrounding area.
The property was very clean and the staff was very accommodating. They offered a morning breakfast or “high tea”, and even made a special vegetarian set. Overall the staff was so friendly and the location shouldn’t be missed.
Sean
Stayed 1 night in Feb 2020
Response from staff yuki on 17 Feb 2020
Thank you for staying at this hotel. Also, thank you for your valuable time in reviewing. I am very happy to commend the cityscape of Otaru and the atmosphere of the hotel! Please come to Otaru again if you have a chance! Thank you very much.
UNWIND HOTEL&BAR OTARU
Hotel is in a great location to enjoy Otaru, close to the train station as well as the light festival.
Pros:
- My room was very comfortable and attractive.
- Location is close to the canal and train station.
- Hotel is designed and decorated beautifully.
- Wine hour is a nice and has potential.
Cons:
- Lack of customer service, staff is very cold, non communicative and business like.
-
Robert
Stayed 2 nights in Feb 2020
Response from staff yuki on 16 Feb 2020
Thank you for staying at this hotel. Also, thank you for your valuable time in reviewing. I am very happy to have praised the design of the hotel and the atmosphere of the room! I'm sorry that I felt that communication with customers was difficult due to lack of studying foreign languages. We value your opinion. I will continue to work hard. Please use it if you have the opportunity again! Thank you very much.
UNWIND HOTEL&BAR OTARU