2 outdoor pools
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Reviews of Exclusive Apartasuites Reserva del Mar

3 out of 5
Exclusive Apartasuites Reserva del Mar
1-67 Cl. 22, Santa Marta, Magdalena

Reviews

7.6

Good

Rating 10 - Excellent. 5 out of 8 reviews" "
Rating 8 - Good. 0 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 2 out of 8 reviews" "
Rating 2 - Terrible. 1 out of 8 reviews" "

9.0/10

Cleanliness

10/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marta

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
La propiedad está en un edificio súper grande de tres torres y 20 pisos, las torres se comunican entre sí, el edificio es muy moderno y lujoso , en el primer piso hay tres piscinas , tres yacuzzis y un innumerable número de sillas , muebles y camas de piscina algunas salas con techo, un sueño , es demasiado grande, tranquilo , mucho personal a disposición de cualquier situación, todo lo tienes en el edificio no tienes q salir a nada, me hospedé 5 días y 4 noches y la verdad fue una experiencia maravillosa, una vista al mar increíble!! El mar está a unos pocos pasos !!
Stayed 4 nights in Mar 2024

10/10 Excellent

andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was a variety of places to eat within a block of the hotel along with a market to get the little things you may have forgotten. Quiet and security is on site 24/7 which we liked overall the amenities and hotel alone were amazing.
Stayed 2 nights in Sep 2023
Response from Bestbooking on 9 Sept 2023
We are happy to know that you generally enjoyed the entire accommodation, its facilities and security. You will always be welcome in any of our accommodations.

2/10 Terrible

Pedro, Deer Park

Travelled with partner
I got there and they did not have my reservation and no one knew how to help, after almost three hours in a lobby without air conditioning Expedia found another hotel for me.
Stayed 5 nights in Jun 2023
Response from Bestbooking on 5 Jul 2023
We are very sorry for what happened.But it should be noted that it was written to you once you made the reservation. Many messages were left for you in the inboxfrom expedia to coordinate the entry. We spoke with expedia that you did not respond to our messages since we required your information to authorize entry to the apartment. We wait for you until 10:00 PM and you don't deign to answer any of our messages. Even in the conversation with expedia it is evident that you did not respond to our callsThe telephone number indicated in the reservation did not even have WhatsApp and did not answer calls either.It wasn't our fault. You never responded to our calls or messages. Therefore your qualification is out of place since you never stayed.

10/10 Excellent

Efrain

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Many amenities with in
Stayed 7 nights in Jun 2023
Response from Bestbooking on 5 Jul 2023
We are glad to know that you enjoyed all the services that the condominium offers.We hope to have you back.

4/10 Poor

Jaime Alejandro

Liked: Property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Eliana

Stayed 3 nights in Jul 2023
Response from Bestbooking on 20 Jul 2023
Nos alegra que hayas disfrutado del alojamiento y de las instalaciones del condominio. Gracias por tu calificación de 10.Esperamos tenerte de vuelta

4/10 Poor

JULIO CESAR

Travelled with family
Liked: Cleanliness, room comfort
Publicidad parcialmente falsa en hora de salida
Muy desacuerdo en la forma como le reclaman a uno la propiedad. Por medio de hoteles.com contrata un servicio donde se especifica que el checkout es al medio dia. El operador fué a reclamarlo a las 11:00 am. A parte de todo que lo entregó tarde. 40 minutos porque no habían terminado el aseo.
Stayed 2 nights in Jul 2023
Response from Bestbooking on 20 Jul 2023
Muchas gracias por tu calificación. Lamentamos mucho que hayas recibido el alojamiento con 40 minutos de retraso. En cuanto a la hora de salida especificamos en el anuncio que la salida es hasta maximo las 11:00 AM.Esperamos que hayamos aclarado todo.

10/10 Excellent

Bernd

Liked: Cleanliness, property conditions & facilities
Die Unterkunft bietet alles was man braucht, die Aussicht ist super. Die Jakuzzis und der Pool auf dem 19. Stockwerk haben mir besonders gefallen
Stayed 8 nights in May 2023
Response from Bestbooking on 17 May 2023
Vielen Dank für Ihren Kommentar.Wir freuen uns, dass Ihnen die Aussicht und die Unterkunft gefallen haben.