Nossa Hotel Reviews

Check availability

Reviews of Nossa Hotel

Nossa Hotel

Orilla de la Playa 6 S/N, Agua Blanca, Santa María Tonameca, OAX

7.8

Good

7.8/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

6/10 Okay

Verified traveller

15 Jan 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Gorgeous location on the beach. However our stay here was significantly colored by the fact that there is no food or coffee at the hotel before 1030am or after 6pm, therefore we needed to find other options and especially for breakfast we had to walk very far to find the only available open comedor. The hotel falsely advertised different hours on all of their menus and materials (that their kitchen opened at 8am) and didn’t even warn us before our stay or at check in. The room was nice and clean. However, I honestly would not stay here again.

Stayed 1 night in Jan 2024

8/10 Good

Dave

Travelled with partner

12 Jan 2024

Liked: Amenities

The hotel is a 5 min drive down a dirt road from hwy 200 and is relatively remote. A few small hotels and several beach restaurants that were ok. There are a few tiny stores and one decent one along the beach dirt road. The hotel is located right on the beach. From what we understand, this was once the Ambarina Hotel and was recently bought by the Flavia Group and renovated. It is a small boutique 2 floor hotel with 15 rooms. Our 2nd floor room had a nice view and balcony and was ok. Floor tiles looked old and tired. Staff do not speak english, except for the German bartender and mgr Jorge who was very helpful. The food is a little higher $ than the other restaurants on the beach, but food was superior. All food and drinks can go onto your room tab which is convenient. Unfortunately most days breakfast started @ 10am and last chance to order dinner was 6:15 despite menus that say 8am-10pm. Evening dishes, bottles, left over food etc around the pool and beach beds don’t get cleaned up until late morning (10-11am). It would be great if these 2 issues were addressed. The beach beds with umbrellas and pool seats are unique and comfortable. The eating table chairs have wide gaps in the slats and are very uncomfortable. 3 km of great beach for walking to the east, mostly with no development. Ocean is beautiful but has constant large waves. Didn’t find it conducive for snorkelling. There were a few aspects that we had to get over and then we enjoyed the unique casual atmosphere.

Stayed 7 nights in Dec 2023

4/10 Poor

Ernesto

7 Jan 2024

Disliked: Cleanliness, staff & service

This unbelievably poorly managed hotel has a beautiful design, very in sync with the location (odd choice on the dark grey sheets and the green lighting on the pool, but other than that stunning), and the beach is beautiful and quiet, at least in the mornings and evening / nights when it’s practically deserted - because of the little light pollution, the stars are night are all out there - and you can see the sun rise and set in the sea which is beautiful. The food is also great, and one of the girls in reception, and one of the waitresses is super kind. That’s about as far as it gets on the good side. The rest of the experience is miserable. We were received at 19:00 by an arrogant manager with an attitude, who told us that the restaurant closed at 20:00 (same time as all of the palapas on the beach) which is extremely early for Mexico, and shown to our room where we found used q-tips in the bin, and a used loofah in the shower. When we arrived to the restaurant at 19:40, we were told that the kitchen had closed at 19:15 but that we could have a beer if we wanted, so basically left with no other options than to wait until breakfast. We obviously had to complain with the manager as this was not flagged to us, and he eventually, as if he was making us the favour of the century, managed for the kitchen to cook dinner for us.

Stayed 2 nights in Dec 2023

4/10 Poor

DARYA

Travelled with partner

5 Jan 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Other than being beachfront the Nossa Hotel was terrible, save your money and go elsewhere. - Service: some of the worst service we’ve received, the front desk made us feel like a hassle anytime we asked for anything. - Bar/restaurant: not available until 10:15am even though every menu/ad it says 8am. Can’t even get a coffee until after 10am. There is no great other food option in the entire surrounding area (especially before noon). They had 1 waiter for the entire beach club and hotel, it was nearly impossible to get their attention to put in an order. A few of our cocktails had plastic pieces in it from what I would assume is the bag of ice came in. - Facilities: every beach bed had mold growing on it, no staff would clean them at the end of the day/start of the day so they were filled with sand mold, old towels, beer cans etc and absolutely disgusting. The pool had a lot of bugs floating in it and is above ground, don’t let the photos fool you. Bathrooms by the pool were never cleaned while we were there, dirty toilets and half rolls of toilet paper. The hotel itself seems to be a poorly renovated old hotel that they tried to make “trendy” by adding some general upgrades. Many guests brought their dogs who pooped/peed all over the common areas. - Rooms: great ocean view is the only positive. Our tiled floor had gum stuck to it, the shower didn’t drain properly and filled our entire bathroom with water. The sink was made of wood and moldy. DO NOT GO TO NOSSA HOTEL.

10/10 Excellent

Laura

9 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful location and hotel

Stayed 2 nights in Sep 2023

10/10 Excellent

Jaymei

14 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2023

Response from jaimei on 5 Sept 2023

gracias por sus comentario

8/10 Good

kurt, mcallen

Travelled with partner

8 Aug 2023

Liked: Amenities, property conditions & facilities

Disliked: Cleanliness

Likes: Room was really comfortable. Great location. Nice decoration. Really good drinks (Mezcalitas). Its a place to disconnect from the world. Workers are really nice. No like: Staff couldn't honor my expedia price to upgrade, they wanted to charge a full price difference. Not good. Staff in pool (waitress) you had to make her see you to order, because she will go back to bar and be on her phone. I believe the restaurant food its a 7 out of 10, and their prices are very excessive. Room bathroom shower had a roll of hair in the drainage, disgusting. Beach beds are very uncomfortable. Spa lady offered services over and over, kinda of uncomfortable the intensity, because she wasn't working the next day.

Stayed 1 night in Aug 2023

Response from KURT on 25 Aug 2023

MUCHAS GRACIAS POR SUSU COMENTARIOS,TRABAJAREMOS EN TODAS LAS DEFICIENCIAS.

10/10 Excellent

Melissa

Travelled with family

7 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A perfect place to relax!

Stayed 6 nights in Mar 2023

4/10 Poor

Valentina

8 Apr 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

BASTANTE MALA LA VERDAD

Stayed 4 nights in Mar 2024

Response from Hotel Nossa on 12 Apr 2024

BUEN DIA, LAMENTAMOS QUE TU EXPERIENCIA CON NOSOTROS NO HAYA SIDO GRATA, NOS ENCANTARIA SABER COMO PODRIAMOS MEJORAR, NUEVAMENTE TE PEDIMOS UNA DISCULPA.

10/10 Excellent

ricardo segura

Travelled with partner

11 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Increíble Hotel súper tranquilo y exclusivo, las instalaciones, las habitaciones, el personal, sandunga jejeje, la alberca, la música, la ubicación, el olor a Madera y la vista. Qué más puedo decir una estancia increíble, definitivamente regresaré pronto! Gracias por todo.

Stayed 1 night in Mar 2024

8/10 Good

Alejandra

22 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugar ideal para descansar

El hotel es ideal para descansar , tiene buen servicio y personal muy atento y servicial La comida muy rica y la playa increíble

Stayed 5 nights in Feb 2024

10/10 Excellent

Moisés

Travelled with partner

6 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente ubicación con un excelente servicio e instalaciones. Volvería con ganas de ver lo que falta aún por crecer

Stayed 3 nights in Feb 2024

8/10 Good

Daniela

Travelled with partner

2 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jan 2024

8/10 Good

Rebeca

Travelled with partner

1 Feb 2024

Liked: Cleanliness, property conditions & facilities

En general bien

Stayed 1 night in Jan 2024

10/10 Excellent

Ana

25 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Travelled with family

4 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2023

10/10 Excellent

Ana

4 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jan 2024

8/10 Good

Paulina

Travelled with partner

2 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Dormir con el sonido del mar

Stayed 3 nights in Dec 2023

10/10 Excellent

Juan Ramon

29 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Dec 2023

4/10 Poor

Verified traveller

27 Dec 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Not worth the money, better options available

The hotel is only one year old but looks like it's at least 10 years old due to bad maintenance. Our room was not properly cleaned when checking in and there was sand on the floor. The hotel has no hot water and the drain was barely working. The restaurant takes the final order at 5.20pm as they shut at 6pm so we ordered dinner to be served at 7pm and got cold food served. In the morning the breakfast opens at 10am so we had to get fruits in the village

Stayed 1 night in Dec 2023

4/10 Poor

Monica Aceneth

22 Dec 2023

Disliked: Cleanliness, property conditions & facilities

El hotel continúa sin agua caliente, falta mejorar en la limpieza de la recámara y solucionar la poca señal o alcance de red wifi del Hotel.

Stayed 3 nights in Dec 2023

2/10 Terrible

Josep M Galí

6 Nov 2023

Stayed 5 nights in Nov 2023

8/10 Good

Jason

Travelled with group

11 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relax en nossa

Nos encantó el hotel, la gente muy amable, la comida muy buena, mi recomendación solo poner papel higiénico adicional en habitaciones, el servicio de alimentos empieza tarde en las mañanas y además hay k esperar como una hora más en lo k sirven , la alberca con limo, y ya no había nadie para dar masajes , de ahí fuera todo súper

Stayed 2 nights in Sep 2023

10/10 Excellent

José Esteban

Travelled with group

25 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Aug 2023

Response from JOSE on 25 Aug 2023

MUCHAS GRACIAS POR SUS COMENTARIOS

8/10 Good

Erica

Travelled with partner

25 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente lugar para descansar, muy bonito y muy tranquilo, y la comida ni se diga muy rica

Stayed 4 nights in Jun 2023

Response from ERICA on 25 Aug 2023

MUCHAS GRACIAS POR SU COMENTARIO,FUE UN PLACER ATENDERLA

10/10 Excellent

Bruno

Travelled with group

22 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente.

El hotel es increíble. Esta lejos de Zicatela y recomiendo que renten un carro que los taxis cobran bastante. Pero el lugar vale la pena totalmente.

Stayed 4 nights in Aug 2023

Response from bruno on 5 Sept 2023

Muchas gracias por sus comentarios

10/10 Excellent

Veronica Araceli

Travelled with family, Travelled with partner

20 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El hotel excelente al igual que la comida y bebidas.

Stayed 7 nights in Aug 2023

Response from VERONICA on 25 Aug 2023

MUCHAS GRACIAS POR SUS COMENTARIOS