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Reviews of Hotel Galería del Ángel

3 out of 5
Hotel Galería del Ángel
Calle Mixteco Manzana 3, Lote 30, Sector R, Crucecita, Santa María Huatulco, OAX

Reviews

8.2

Very good

Rating 10 - Excellent. 45 out of 100 reviews" "
Rating 8 - Good. 29 out of 100 reviews" "
Rating 6 - Okay. 16 out of 100 reviews" "
Rating 4 - Poor. 5 out of 100 reviews" "
Rating 2 - Terrible. 5 out of 100 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

yessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem was that the room i reserved wasn't ready at the time of check in...and that people had loud music at the pool when it says no loud music there.
Stayed 4 nights in Feb 2024

8/10 Good

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the staff and location, it's right by the big store, theres a couple beaches within walking distance. We originally booked a $80 a night room with 2 double beds, we didn't like it for 1 I needed a desk to work on and 2 the location of the room was right above the pool which was very loud. We let the staff know at 10 pm and they moved us to a MUCH nicer suite. 300 Paso's more a night, totally worth it. Wish we didnt have reservations for 2 weeks there but it worked for us. The housekeeper staff was wonderful and the front desk were great too! Only 1 person there speaks English. I think they may rent out the pool to local families a few days a week, it got pretty noisy but couldn't hear the fun from the suite.
Stayed 15 nights in Jan 2024

2/10 Terrible

jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Mark

Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Stayed 1 night in Apr 2023

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was very nice. Great staff. My problem that I did not speak Spanish BUT the staff was very good! Clean, nice restaurant, staff was top notch. I wanted a good room for a good price and thats what I got! Thanks! Location for us was a big factor as well. We knew the area and were happy with the location! I would say if they would offer me more ammenities for a fee I would happily pay. Like maybe a mini fridge or a comfy chair. BUT....not complaining! Thanks Galaria Del Angel!
Stayed 7 nights in Feb 2023
Response from Hotel Galería del Angel on 6 Mar 2023
Gracias por sus comentarios, los esperamos pronto.

8/10 Good

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El personal del hotel muy amables y y muy buen servicio Gracias.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place .. highly recommend it to all. Ii cant wait to be back
Stayed 4 nights in Dec 2019
Response from Luis Gala / Manager on 7 Jan 2020
We appreciate your comments, we hope you come back to Huatulco very soon. Best regards.

2/10 Terrible

Veronica

The hotel was under construction which I did not know or did I ever get a notification, however that was not the problem. This issue was we were unable to check in at 3 because the manager was not back from lunch so we had to wait for almost an hour for him to get back. The control to the fan did not work in some of the rooms. I had to ask for towels for all three rooms as there were none in the bathrooms, the closets did not have a pole to hang close nor did they have a door, no iron, no hairdryer. In one of the rooms we rented the fan did not work. We had to use our own personal ID cards as RFID to turn on the lights in our rooms because the hotel did not have the RFID cards they later switched them to a regular Soriana grocery store card. Everyday we had to leave our keyroom so housekeeping could go in and clean the rooms because they did not have spare keys. The room rate was very inexpensive and I knew at time of booking that it wasn't going to be anything luxurious however I did expect to have the basic minimal things a hotel should have. The only good thing I can say about the hotel is that it was very close to a grocery store. I will NEVER STAY THERE AGAIN!
Stayed 3 nights in Nov 2018
Response from Luis G on 20 Nov 2018
Dear Guest, I'm sorry to deny what you say about waiting one hour to check in but the manager left the hotel at 2.35 and went back at 3.05, just 5 minutes before your check in time. About everything else you comment I recognize we have to apologize, we just opened the rooms the day you arrive and there absolutely were many details that we overlooked.

10/10 Excellent

Elo, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is worth every penny
I wanted a place to rest after a day of full activity and this was the perfect spot. Fancy is not what I wanted, just a clean and comfortable room. This is exactly what we got. Food near by for our kids. We could walk to different areas if needed. Too hot to do so but available. The price is extremely reasonable and just perfect. Truly recommend this hotel if luxury is the main point in your stay. Clean, simple, and very nice people.
Stayed 3 nights in Jun 2018
Response from Luis Gala / Manager on 5 Jul 2018
Dear Elo, We appreciate your comments and we are very glad to know you and your family enjoyed your vacation. We hope you come back soon. Best regards.

8/10 Good

Deborah

Liked: Cleanliness, staff & service
Decent place for reasonable price
There was a store and supermarket across the road. Pool was nice, balconies faced a bunch of small food stands. Our fan didn't work in the room and half way through our four night stay the air conditioner started leaking. Place was clean, reasonably priced and there were no bugs.
Response from Luis Gala / Gerente on 22 May 2018
Dear Guest, Let me apologize for the inconvenients you had during your staying. Unfortunately the local government placed this food stands right in front of our main entrance. We appreciatte your comments. Best regards.

6/10 Okay

Maria, San Diego California

Disliked: Cleanliness
Beds are not the ver y yo sleep
I book this hotel because was last minute stay in Huatulco, Those beds are concrete base static can't move to the side , my daughter 8 years all felt from bed while sleeping at night and she broke her collar bone . I don't think have a concrete static beds are good to have it in a hotel due the kids stay , you can't move close to the wall at all. Pool wasn't that clean either , the room need more cleaning specially in the base of the concrete beds you can see a lot of dirt marks , also in the description mention restaurant. But when we arrive the restaurant was not in service for the entire stay.
Stayed 1 night in Mar 2018
Response from Luis Gala / Gerente on 22 May 2018
Dear guest, First of all let me apologize for the inconvenients. A broken collar bone is a very delicate thing, there had to be some reports of this event and we dont have any. Please contact me to know more about this situation. Best regards.

10/10 Excellent

Sharon, BC. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager Luis is wonderful.
After two weeks in a lovely hostel in Oaxaca city and two nights in Escondido in a less than lovely low budget hotel, we came for four nights to this hotel but could only stay for two due to sudden illness and a return home. To us it felt like luxury, a pool, large air conditioned room, big bathroom and hot shower, a small tropical garden just outside our door. Good value for the price.
Stayed 4 nights in Feb 2018
Response from Luis G. Manager on 13 Feb 2018
Thank you Sharon, It has been very pleasant to have you as guests. We are sad you had to leave before the planned day and we hope you come back soon to enjoy Huatulco again. My best regards.

8/10 Good

Krem

Stayed 3 nights in Mar 2024

8/10 Good

Nayeli

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De excelente ubicación. Instalaciones bien. Yap muy amable, y en cuanto al precio muy accesible Me gustó, definitivamente regresaré
Stayed 3 nights in Mar 2024
Response from Hotel Galeria del Angel on 13 Apr 2024
Gracias por sus comentarios. Esperamos volverlos a ver pronto en nuestras instalaciones.

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service
La habitación podía ocuparte a partir de las 3 (supuestamente) llegue alrededor de las 6 y la habitación estaba en proceso de limpieza y no terminaron de hacer y solo subieron a colorear sábanas y ya
Stayed 1 night in Feb 2024

8/10 Good

alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó que puedes tomar transporte fácilmente y tienes al chedar
Stayed 4 nights in Feb 2024

10/10 Excellent

Richi

Liked: Cleanliness, staff & service, property conditions & facilities
MUY BUEN SERVICIO DE LIMPIEZA EN LOS CUARTOS
Stayed 5 nights in Jan 2024

6/10 Okay

Nelson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trato amable
Stayed 1 night in Jan 2024

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, excelente
Stayed 5 nights in Jan 2024

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
La regadera estando cerrada tenia goteras, las toallas desgastadas te secabas con ellas y parte de la toalla se quedaba pegada en el cuerpo, falta de coladeras en el baño para evitar el execeso de agua despues de bañar.
Stayed 2 nights in Dec 2023

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

LUIS ALBERTO

Stayed 3 nights in Nov 2023

2/10 Terrible

Dulce

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
no regresria.
Las habitaciones están en muy mal estado: sabanas sucias, paredes manchadas, persianas rotas, etc.
Stayed 3 nights in Oct 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Fatima

Stayed 1 night in Sep 2023

10/10 Excellent

César

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si lo volvería a usar. Sencillo pero tiene lo necesario. Todo le queda cerca.
Stayed 2 nights in Sep 2023

10/10 Excellent

Karla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un buen lugar para descansar
Stayed 4 nights in Aug 2023

10/10 Excellent

Rodríguez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Falta de arreglos focos fundidos seguros de puerta de baño
Stayed 2 nights in Aug 2023

8/10 Good

María Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le falta apoyarse de mobiliario (principalmente en el baño) para poder colocar productos de higiene personal. Por lo demás.... tienen buen servicio, el restaurante MUY sabroso, la alberca disponible, buna ubicación y el trato al público muy cortés y servicial...
Stayed 4 nights in Jul 2023

10/10 Excellent

Pedro Daniel Ramirez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Está muy bien la ubicación, cerca del centro de Crucecita y la playa y hay un super a un lado. El transporte local pasa a unos metros del hotel.
Stayed 3 nights in Jun 2023

10/10 Excellent

Diana Araceli

Stayed 2 nights in Jun 2023

4/10 Poor

Luís Fernando

Travelled with family
Disliked: Cleanliness, staff & service
La vdd no me agrado la limpieza parecía que no la hacian y te cobran extras por detalles que ellos olvidaron mencionar

10/10 Excellent

Marisol

Stayed 3 nights in Jan 2023

6/10 Okay

Tabatha Mariana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tiene todo lo necesario si lo que buscas es solo llegar a dormir. La limpieza siempre buena, la atención y amabilidad buena. Lo único es que nunca tuve agua caliente, ni tibia.
Stayed 3 nights in Feb 2023
Response from Hotel Galería del Angel on 23 Feb 2023
Gracias por sus comentarios.Agradecemos sus observaciones.

6/10 Okay

Edir

Travelled with group
Disliked: Room comfort
Stayed 1 night in Dec 2022
Response from Hotel Galeria del Angel on 16 Jan 2023
Gracias por su calficacion. Estamos trabajando para mejorar el servicio.

6/10 Okay

Saul Manuel

Stayed 1 night in Nov 2022
Response from Hotel Galeria del Angel on 16 Jan 2023
Gracias por su calficacion. Estamos trabajando para mejorar el servicio.

10/10 Excellent

Felipe de Jesús, General Escobedo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel, el personal esta atento siempre para cualquier inconveniente y siempre te apoyan.
Stayed 4 nights in Oct 2022
Response from Laura Galeana on 21 Oct 2022
Gracias por sus comentarios.

8/10 Good

Jose Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bastante cómodo para una estancia rápida
El hotel está en una zona comercial y bastante accesible, el personal es amable, la habitación es promedio e ideal para descansar.
Stayed 1 night in Sep 2022
Response from Laura Galeana on 21 Oct 2022
Gracias por sus comentarios.

6/10 Okay

David

Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2022
Response from Laura Galeana on 1 Aug 2022
Gracias.

8/10 Good

Fortino Ramon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Laura Galeana on 29 May 2022
Gracias por su visita

8/10 Good

Erika

Stayed 3 nights in Apr 2022
Response from Laura Galeana on 29 May 2022
Deseamos nos puedan visitar pronto

10/10 Excellent

Yessenia

Stayed 2 nights in Apr 2022
Response from Laura Galeana on 29 May 2022
Los esperamos prontos

8/10 Good

Víctor Manuel

Stayed 1 night in Apr 2022
Response from Laura Galeana on 29 May 2022
Gracias por su visita

4/10 Poor

Antonieta

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
urge tener datos de contacto HOTELES.COM
He intentado comunicarme con servicio a clientes de hoteles.com para hacer algunos comentarios. Agradeceré enviarme datos de contacto para hacerlo
Stayed 5 nights in Feb 2022
Response from Laura Galeana on 12 Apr 2022
Buenas tardes, por este medio no podemos brindar este tipo de informacion, seria tan amable de enviarnos un mensaje sobre su reservacion. Quedamos atentos.

10/10 Excellent

IVETH DANIELLA RENTERIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy limpio, tranquilo y con lo necesario
Stayed 4 nights in Feb 2022
Response from Galeria del Angel on 18 Feb 2022
Gracias por sus buenos comentarios

10/10 Excellent

Daniel Ponce, vista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mucha amabilidad las 24 horas
Stayed 4 nights in Jan 2022
Response from Galeria del Angel on 18 Feb 2022
Gracias por sus buenos comentarios

10/10 Excellent

Adriana Alejandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien lo único malo que no facturan en el restaurante del hotel .
Stayed 1 night in Jan 2022
Response from Galeria del Angel on 18 Feb 2022
Gracias en por la observación, trabajaremos en eso para que su próxima estancia sea mejor