Best Luxury Hotels in Santa Cruz

"Alway excellent service"

"Yes "

"On the day that I checked-in, there were no towels in my room…not even a tiny piece. The housekeeping department told me that their towel supplier came in late. Several hours later, a housekeeper knocked on my door and provided me one piece of bath towel and a robe. I tried to understand the situation at first. However, on my 3rd day when I asked that my room be cleaned, they never replaced that one piece of bath towel and robe that I’ve been using since I checked-in. And so I had to re-use these things since no one was answering the housekeeping department phone when I kept calling, hoping to get an explanation as to why they still don’t provide enough towels, three days after. For this second blunder, I thought it is no longer acceptable. If a hotel cannot provide the most basic things, then why does it still operate ?"

"Staff are very helpful. What made me so happy is that they allow my luggage to be left in there, to store, for 10 days before my return from Japan."

"Clesn room, walkable to Terminal 3, great customer service by staff, good convenient airport transfer. Hot Food section at buffet breakfast was not hot or properly heated at all even arriving at 6:00 am. Otherwise everything was great!"

"Great roof top bar and pool. Very friendly staff, great water pressure in the shower. "

"Close to shopping malls and excellent buffet."

"Great service and food"

"Everything was amazing I enjoy a lot"