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Reviews of Hotel Pinocchio

1.5 out of 5
Hotel Pinocchio
7 Av Callejon E 7-50, Zona 2, San Pedro La Laguna, Solola

Reviews

5.4
Rating 10 - Excellent. 11 out of 40 reviews" "
Rating 8 - Good. 4 out of 40 reviews" "
Rating 6 - Okay. 3 out of 40 reviews" "
Rating 4 - Poor. 6 out of 40 reviews" "
Rating 2 - Terrible. 16 out of 40 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Grace

Travelled with family
Disliked: Cleanliness, amenities
The staff here were very sweet but disorganised. We could rarely find anyone on reception and at first we were told that the advertised free breakfast was not included. We asked again the next day and they confirmed that we were staying for 4 nights and that we could have breakfast included… the food was nice when we did get it. No one cleaned our room for the entire time we were there so we ended up taking the bin down ourselves. There was a small kitchen but we didn’t use it as there was no soap to wash up. Overall ok for the price for just a few nights in San Pedro!
Stayed 4 nights in Jan 2024

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They don’t use Expedia so there was no room reserved for us so in this case Expedia and this hotel were both useless.
Stayed 1 night in Jul 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good . Very nice staff . Only the WiFi was not working well upstairs
Stayed 1 night in May 2023
Response from Pinocchio on 18 Jun 2023
lo siento querido, cuando vuelva ya lo tenemos en condiciones aceptable, gracias por visitarnos

4/10 Poor

Ella

Stayed 3 nights in Apr 2023

4/10 Poor

Leah

Disliked: Staff & service, amenities
It was a beautiful property, but when I came in the office manager wanted more money then what was listed on expedia. I heard this same routine repeated with every set of travelers that came in. He claimed there was a mistake on Expedia, but each time the price seemed to increase. So I'm not sure if there really was a mistake or it was a scam but I wouldn't trust their pricing on here. Also their phone number isn't connected any more so the expedia agent couldn't get ahold of them. The restaurant was nice and the view from the roof was lovely.
Stayed 2 nights in Apr 2023

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it was in the quiet street, lots of options to eat around. It was affordable for what you got. Lovely roof top with a view, kitchen available.
Stayed 3 nights in Apr 2023

2/10 Terrible

pablo

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Pinocchio on 16 Mar 2023
Buenas noches Sr. Pablo, lamento el inconveniente, pero me podria ampliar mas lo sucedido?

2/10 Terrible

Angel Saul

Stayed 2 nights in Apr 2022

2/10 Terrible

Alisha

Stayed 1 night in Apr 2022

6/10 Okay

Robert

Stayed 1 night in Mar 2022

10/10 Excellent

Leilani

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quieter hotel that's to the back of a property. At the front of the property is a restaurant and access to the main route through town. The rooms are quaint, with a private bathroom for each, and access to their 3rd story rooftop terrace. The staff is attentive but mostly unseen as they're busy running the hotel. They offer great internet connection and comfy beds. As far as location, it's ideal, as it's a little farther from the town center. There are tiendas and restaurants all around, with a massage center just across the street, Spanish school nearby, and is close to access to the lake that isn't as busy as downtown. Overall a great stay that supports local Guatemalan's!
Stayed 2 nights in Mar 2022

8/10 Good

Lindsay

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2022

2/10 Terrible

John

Stayed 1 night in Jan 2022

2/10 Terrible

Karole L

Disliked: Staff & service
Bad management
When I got to the hotel there was no reservation. I suppose the good news is that it was pay at property so I wasn’t charged but this is holiday high season and I could have been stranded. Luckily a Canadian woman saw me looking bereft and led me to an extra room at her apartment complex so it was ok.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very kind, very familial hotel, cheap and efficient. The restaurent is the best part, excellent food. I'm satisfied.
Stayed 2 nights in Jan 2020

2/10 Terrible

Andre, Guatemala

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made a reservation but to my surprise when I spoke to the staff they said such reservation didn't exist although I showed them the proof... What's the purpose of having your hotel listed here if you are not going to check it regularly?
Stayed 1 night in Jul 2019

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Feb 2024

2/10 Terrible

Pedro

When I arrived at the preperty, they told me did not have room for me, lwtting me hanging on New Years' weekend in which everything was full. Terrible service.
Stayed 1 night in Dec 2023

2/10 Terrible

Lois Kim

Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ellos no van a honrar una reservación.
Tuvimos reservaciones pero ellos las dieron nuestras reservaciones a otras personas. We had reservations through hotels.com, but they gave her reservations away, and we do not have rooms.
Stayed 1 night in Jul 2023

4/10 Poor

Barbro

Stayed 2 nights in Apr 2023

2/10 Terrible

Alexandra

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Bei der Ankunft wurden wir aufgefordert, mehr als den dreifachen Preis zu bezahlen aufgrund von Feiertagszuschlag. Dies war bei Expedia nicht angegeben. Sie haben uns gezwungen mehr zu bezahlen als vertraglich mit Expedia vereinbart war (das Dorf war sozusagen ausgebucht). Wir hatten ein eigenes Bad gebucht und mussten es teilen. Die WC und Duschtür konnten beide nicht geschlossen werden. Unser Zimmer war direkt neben einer grossen Baustelle, somit ohne Tageslicht. Der Lichtschalter war kaputt. Das Internet funktionierte nur teilweise. Wir werden sicher nicht nochmals dahin und raten somit jedem anderen auch davon ab.
Stayed 1 night in Apr 2023

2/10 Terrible

Victoria María

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Lorena Araceli

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No me dieron servicio, porque no había ninguna res
Stayed 2 nights in Aug 2022

2/10 Terrible

Jonathan

Stayed 2 nights in Apr 2022

10/10 Excellent

Marina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2022

10/10 Excellent

Cloudbird

Liked: Cleanliness, property conditions & facilities, room comfort
Un lugar agradable y seguro para alojarse
Sin dud volvere a alojarme en el Hotel Pinnochios
Stayed 6 nights in Jan 2022

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. The room was great, very well priced. The staff were lovely and always eager to help. Free included breakfast was really nice. Location was good
Stayed 2 nights in Jan 2022

2/10 Terrible

Andréas

Stayed 1 night in Jan 2022

4/10 Poor

SEBASTIEN

Booked online, but when at hotel no room left 4 me
Had booked online but when I arrived, the hotel personal said that the hotel was fully booked and that there were no bed left for me. At least they tried to find an alternative at same price, but the alternative was not good enough.
Stayed 1 night in Dec 2021

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021

2/10 Terrible

Yeshua

Business traveller
Lo que sucedio fue que al llegar al lugar, nos indicaron que no estaban trabajando con las reservas a traves de paginas, y entonces que no habian habitaciones disponibles y me toco que ir a buscar otro hotel.
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo único negativo fue que el hotel no tiene parqueo, todo lo demas estuvo muy bueno!
Stayed 1 night in Mar 2021

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

adhanet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

yann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxant et confortable
Il y a une kitchenette tout équipée ou on peut préparer uin repas soi même... Plutôt sympa. Personnel super6
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Las camas no son cómodas, las paredes están sucias , el sanitario sucio, la ducha sucia, no cuenta con jabón ni shampoo de cortesía no hay papel en los baños. las habitaciones no tienen privacidad. no cuenta con buenas cubrecamas.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel is well located but i have to put down the rate as a group of french/spanish speaker were very loud and arguing between midnight and 1am and no one came to tell them anything. There is a specific area for chilling. I was hoping a guard will come to mention that. How do you expect the people to sleep then ? An the other side, I had the chance to deal at the reception with a very nice man who was perfect for help and services.
Stayed 1 night in Aug 2018