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Reviews of Cornell Hotel de France

3.5 out of 5
Cornell Hotel de France
715 Bush St, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 632 out of 1001 reviews" "
Rating 8 - Good. 273 out of 1001 reviews" "
Rating 6 - Okay. 65 out of 1001 reviews" "
Rating 4 - Poor. 22 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, offered suggestions and helpful hints to get around town.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute gem of a hotel! This historic hotel was immaculate, and the staff and amenities were top notch. The hotel has the 2nd oldest elevator in San Francisco, floors themed after French artists, high end fixtures, bay window views, full complimentary breakfast, complimentary coffee at all hours. Rooms were quiet with comfy beds and large bathrooms. We stayed in a room with queen bed plus a twin bed for our daughter. We will absolutely he staying here on all future san francisco trips. Wish there were more hotels like this around the country. What a treat.
Response from Cornell De France. on 6 Apr 2024
Dear Michael,Thank you for your kind review, and we sincerely appreciate your stay with us. We look forward to welcoming you back in the future.Best regards, Chloe

6/10 Okay

jason

Business traveller
Disliked: Staff & service, amenities
Room was nothing like pictures. WiFi didn’t work and when I called the desk they didn’t see to care. There was only one towel for the shower and it was probably 50 yrs old. $400 expected more.
Stayed 1 night in Mar 2024
Response from Front Desk on 22 Mar 2024
Thank you for sharing your experience your feedback helps us improve.

10/10 Excellent

Xiuying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice. Thoughtful and considerate room layout, especially plenty of power charge / USB stations. Delicious breakfast. Very thoughtful and friendly, providing coffee, micro wave machine and refrigerator in the lobby area.
Stayed 2 nights in Mar 2024
Response from Front Desk on 12 Mar 2024
Thank you for sharing your experience, we are glad that you enjoyed your stay.

8/10 Good

alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
French theme and many nice hand painted small murals. Front staff could have a more pleasant attitude.
Stayed 3 nights in Feb 2024
Response from Front Desk on 29 Feb 2024
Thank you for sharing your experience.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service
No heat!
Stayed 1 night in Feb 2024
Response from Front Desk on 29 Feb 2024
Thank you for sharing your experience.

10/10 Excellent

Erika

Stayed 1 night in Feb 2024
Response from Front Desk on 20 Mar 2024
Thank you so much for staying with us and we appreciate your positive feedback !

4/10 Poor

David

Travelled with partner
Disliked: Property conditions & facilities
The rooms we were given were not as described on the website. Do not believe the photos. We ordered two deluxe queen rooms. It appears we were given two smaller rooms. We filed a complaint when we checked in, but no one bothered to address address it. Otherwise, this is hotel is okay if you prefer going back in time 100 years.
Stayed 1 night in Feb 2024
Response from Front Desk on 16 Feb 2024
Hello David, thank you very much for taking time to write the feedback. Upon checking your reservation it looks like you have been given the deluxe room that you have made reservation for. Our system assigns the rooms based the reservation of the room type. If you feel otherwise, please cross check with the Expedia. thank you.

8/10 Good

Sierra, Grass Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super cute and the old school elevator was awesome. The room was super clean, my only complaint is we were woken at 6:30 am by extremely loud banging outside. I am not sure if it was even from the hotel, but it was odd.
Stayed 1 night in Jan 2024
Response from Front Desk on 29 Jan 2024
We are happy that you enjoyed your stay at our historic Cornell Hotel De France. Thank you for sharing your experience.

10/10 Excellent

Holli

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the decor of France and it was nice having a parking garage across the street. They used to be linked, but no longer are and became more expensive. The employees were very nice and helpful.
Stayed 2 nights in Dec 2023
Response from Front Desk on 25 Jan 2024
We are happy that you enjoyed your stay at our historic Cornell Hotel De France. Thank you for sharing your experience...please visit us again, soon.

4/10 Poor

Liliana

Travelled with partner
Disliked: Cleanliness, staff & service
Check in was unclear and was charged without knowing
Stayed 1 night in Jan 2024
Response from Front Desk on 25 Jan 2024
Thank you for sharing your experience. Your feedback helps us improve.

10/10 Excellent

Robyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk lady was very helpful and so was the lady on duty at breakfast
Stayed 4 nights in Jan 2024
Response from Front Desk on 25 Jan 2024
We are happy that you enjoyed your stay at our historic Cornell Hotel De France. Thank you for sharing your experience...please visit us again, soon.

10/10 Excellent

Woody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 2 Feb 2024
We are happy that you enjoyed your stay at our Cornell Hotel De France. Thank you for sharing your experience.

10/10 Excellent

Marion, San Diego

Stayed 4 nights in Jan 2024
Response from Front Desk on 25 Jan 2024
We are happy that you enjoyed your stay at our historic Cornell Hotel De France. Thank you for sharing your experience...please visit us again, soon.

4/10 Poor

Casandra

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Front Desk on 25 Jan 2024
Thank you for sharing your experience. Your feedback helps us improve.

8/10 Good

Souradip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a fantastic place for solo or family stays, boasting a lovely environment and outstanding staff hospitality. Despite being budget-friendly, it offers a safe and excellent accommodation option with daily breakfast included. The consistent menu features scrambled eggs, sausage or bacon, bread, tea, coffee, juice, boiled potatoes, and fruits. Tea and coffee are available in the lounge. I highly recommend this economical choice for its proximity to tourist attractions and well-connected public transport, providing a taste of the local French community.
Stayed 5 nights in Jan 2024
Response from Front Desk on 25 Jan 2024
We are happy that you enjoyed your stay at our historic Cornell Hotel De France. Thank you for sharing your experience...please visit us again, soon.

10/10 Excellent

Roseanne, Vienna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel with great staff. All around a good choice for a hotel in San Francisco if you're looking for a good, clean, comfortable, nice hotel that's not one of the big chains like Hilton or Marriott. Would definitely stay again
Stayed 3 nights in Dec 2023
Response from Front Desk on 25 Jan 2024
We are happy that you enjoyed your stay at our historic Cornell Hotel De France. Thank you for sharing your experience...please visit us again, soon.

2/10 Terrible

Oscar

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The comfort level was despicable. The bed pillows are grossly aged and smell of body odor. Yes the linens were clean, but understand people slober and drool on these pillows and need change at time.
Stayed 1 night in Dec 2023
Response from Front Desk on 4 Jan 2024
Hello Oscar, Thank you very much for your feedback, we regret that you have had unpleasant experience with us, we will definitely look into it and find the root cause. Again we truly apologize for the experience. Have a good day.

6/10 Okay

Gemma

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed in a room on the top floor. The property was not in as good condition as the photos indicated. The room was on a slant. The head of the bed was a higher than the foot of the bed and toiletries would roll off the ledges in the bathroom. The property is in a great location, but is at the top of a very steep hill. So be warned if you are walking from public transport like we did! The staff were helpful. Our shower wasn’t draining properly and this was fixed on Christmas Day.
Stayed 3 nights in Dec 2023
Response from Front Desk on 1 Jan 2024
Thank you for sharing your experience. Your feedback helps us improve.

4/10 Poor

Mirat

Stayed 1 night in Dec 2023
Response from Front Desk on 1 Jan 2024
Thank you for sharing your experience. Your feedback helps us improve.

10/10 Excellent

Cynthia

Stayed 1 night in Dec 2023
Response from Front Desk on 25 Jan 2024
We are happy that you enjoyed your stay at our historic Cornell Hotel De France. Thank you for sharing your experience...please visit us again, soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cornell Hotel de France has the virtues of a small boutique hotel. The suite was ideal for my wife and I with interesting decor and many nice touches. The view was of a wall but the room was nice and mostly quiet (somebody was banging garbage cans for quite a while around 2 am one night, but that might happen at any city center boutique hotel. A colleague stayed in a single room and found it cramped with no desk. It has a few other quirks that might make some rooms unsuitable for some people. The only elevator broke down a few times and the stairs are narrow and perhaps unsuitable for less mobile people. The croissants and potatoes were the highlight of breakfast. Coffee was OK. The restaurant in the basement was nicely decorated for dinner and the small menu was very good French food. Vegans could probably be accommodated but vegan is not at all a focus.
Stayed 5 nights in Dec 2023
Response from Front Desk on 22 Dec 2023
Bonjour William, Thank you for your feedback and we love to have you in the future. We will be addressing your concerns.

8/10 Good

Miguel

Stayed 1 night in Dec 2023
Response from Front Desk on 1 Jan 2024
We are happy that you enjoyed your stay at our historic Cornell Hotel De France. Thank you for sharing your experience...please visit us again, soon.

10/10 Excellent

manuel

Stayed 1 night in Dec 2023
Response from Front Desk on 1 Jan 2024
We are happy that you enjoyed your stay at our historic Cornell Hotel De France. Thank you for sharing your experience...please visit us again, soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Front Desk on 1 Jan 2024
We are happy that you enjoyed your stay at our historic Cornell Hotel De France. Thank you for sharing your experience...please visit us again, soon.

10/10 Excellent

Ray

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk on 1 Jan 2024
We are happy that you enjoyed your stay at our historic Cornell Hotel De France. Thank you for sharing your experience...please visit us again, soon.

6/10 Okay

FREDERICK P

Business traveller
Disliked: Property conditions & facilities
The picture was nothing like the room, but it still offered value. My main problem was no hot water each morning of my stay, which required multiple telephone calls to remedy each day. If you are traveling for work and expect to wake up, shower, and go...this is aggravating.
Stayed 2 nights in Dec 2023
Response from Front Desk on 23 Dec 2023
Bonjour Frederick, Thank you for your feedback ad we sorry for any inconvenience. We will be addressing your concerns.

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Desk on 1 Jan 2024
We are happy that you enjoyed your stay at our historic Cornell Hotel De France. Thank you for sharing your experience...please visit us again, soon.

6/10 Okay

Ririka

Liked: Cleanliness
Disliked: Property conditions & facilities
It wasn’t really like the pictures. Disappointing overall. One of staff members was wearing a shirt and jeans and made me think they don’t care about their hotel’s concept and atmosphere, which was very unprofessional. Should’ve paid a couple more hundred bucks and stayed at a better place.
Stayed 3 nights in Nov 2023
Response from Front Desk on 1 Jan 2024
Thank you for sharing your experience. Your feedback helps us improve.

6/10 Okay

Sagal

Stayed 2 nights in Nov 2023
Response from Front Desk on 1 Jan 2024
Thank you for sharing your experience. Your feedback helps us improve.

8/10 Good

Tatiana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had a pleasant experience at this charming property with its friendly staff. However, there were a few issues during my stay. Firstly, the power in my room was not fully working, and despite requesting assistance, no one came to address the issue. Additionally, as a VIP member at Expedia, I was entitled to a complimentary wine for my room, but I had to request it twice before it was finally provided. The breakfast initially consisted of just a few croissants, but on the last day of my stay, they transitioned the breakfast to their restaurant and offered a wider variety of options, which was a pleasant surprise.
Response from Front Desk on 8 Feb 2024
We are happy that you enjoyed your stay at our Cornell Hotel De France. Thank you for sharing your experience.

8/10 Good

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice charming hotel close to everything with very nice staff. Breakfast was great.
Stayed 1 night in Nov 2023
Response from Front Desk on 18 Nov 2023
Hello Leticia, Thank you for staying with us, we are glad to know that you have enjoyed your stay we look forward to see you again.

8/10 Good

Cherall

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Cornell was a terrific find in a very convenient part of Union Square. The room was comfortable and clean with coffee maker, toiletries in the room and an ok breakfast offered. The facility is showing it's age but for the price, this place was a gem.
Stayed 2 nights in Nov 2023
Response from Front Desk on 18 Nov 2023
Hello Cherall, We are glad to know that you have enjoyed your stay, we look forward to see you again :)

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Stay
One of the best hotels I have stayed at
Stayed 2 nights in Nov 2023
Response from Front Desk on 12 Nov 2023
Hello, Gabriel!Thank you so much for your kind review, we are very happy to hear that you had a pleasant stay with us!We hope to see you as our guest again!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on 18 Nov 2023
Hello Christopher, We are glad to know that you have enjoyed your stay, we look forward to see you again :)

6/10 Okay

Adeline

Stayed 2 nights in Oct 2023
Response from Front Desk on 1 Jan 2024
Thank you for sharing your experience. Your feedback helps us improve.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming and cozy
We loved our overnight at this charming hotel. Excellent service great location. Close to all forms of public transit and shopp. We’ll be back!
Stayed 1 night in Oct 2023
Response from Front Desk on 30 Oct 2023
Bonjour Shannon! Thank you for staying with us and for taking the time to leave such a glowing review! We are so happy to hear that we were able to provide you with a pleasant, comfortable stay. We hope you stay with us again sometime soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Front Desk on 21 Oct 2023
Bonjour! We are happy to hear that we provided a stay to your liking! We hope you stay with us again soon!

10/10 Excellent

IONA

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on 21 Oct 2023
Bonjour Iona! Thank you so much for your continued patronage! We are so happy to hear that we have once again exceeded your expectations. Thank you so much for staying with us and for taking the time to leave such a glowing review!

10/10 Excellent

Austene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming small hotel. While our room was small, it had everything we needed including a comfortable bed and a quiet environment. I loved the original elevator. Can't wait for the restaurant to re-open!
Stayed 1 night in Oct 2023
Response from Front Desk on 18 Oct 2023
Bonjour Austene! Thank you for taking the time to leave us such a positive review about your stay here! We are delighted to hear that our vintage historical building and comfortable amenities were to your liking. We always strive to give our guests a comfortable, unique place to stay. We hope to see you back again soon!

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
Beautiful hotel in prime location! Staff was helpful and friendly. Room was perfect. Will definitely stay here again!
Stayed 1 night in Oct 2023
Response from Front Desk on 17 Oct 2023
Bonjour Dominique! Thank you so much for staying with us and for taking the time out of your day to leave us such a glowing review! We are so happy we were able to live up to your expectations and beyond. We strive to create a comfortable, welcoming place for our guests to stay while they explore the heart of our city. We look forward to having you stay with us again soon!

10/10 Excellent

Marc

Stayed 1 night in Oct 2023
Response from Front Desk on 18 Nov 2023
Hello Marc, We are glad to know that you have enjoyed your stay, we look forward to see you again :)

8/10 Good

Jose

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk on 15 Oct 2023
Bonjour Jose! Thank you for staying with us and for taking the time to leave us a review. We are very happy we were able to satisfy your expectations. We hope you'll stay with us again soon!

10/10 Excellent

Eloisa Rossiel

Stayed 1 night in Oct 2023
Response from Front Desk on 25 Oct 2023
Bonjour Eloisa! Thank you for taking the time to leave us such a glowing review. We are delighted to hear that we met your expectations and gave you a comfortable, pleasant stay. Please stay with us again soon!

8/10 Good

Christina

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk on 4 Oct 2023
Bonjour Christina! We're happy to hear that you enjoyed your stay with us! We always strive to provide our guests with a comfortable, charming stay here in our little corner of downtown SF. We appreciate you taking the time to leave and review and we hope to see you back here in the future! Thank you for staying with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable and helpful staff. Charming hotel and rooms. Clean, quiet and quaintly decorated.
Stayed 2 nights in Sep 2023
Response from Front Desk on 30 Sept 2023
Bonjour John! Thank you for staying with us in our vintage little corner of downtown San Francisco! We are so happy we were able to make you feel welcomed and cared for, and happy we could share our historic building with you as well. Our restaurant is under renovations at the moment, and is set to open as soon as the construction is complete! Thank you so much for taking the time to leave us such a glowing review. We look forward to your next stay with us!

10/10 Excellent

Mariano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Walking distance to anything you might need. I was able to find food with no problems. Breakfast, lunch, dinner, drinks, all easily accessible and of a wide variety. Staff was very friendly and courteous. They had an agreement with a parking garage nearby so I was able to get discounted parking. I only wish their breakfast was better. It was very simple, not really anything special. And their restaurant was closed :( I really wanted to try it out.
Stayed 2 nights in Sep 2023
Response from Front Desk on 25 Sept 2023
Bonjour Mariano! Thank you for staying with us in our vintage little corner of downtown San Francisco! We are so happy we were able to make you feel welcomed and cared for, and happy we could share our historic building with you as well. Our restaurant is under renovations at the moment, and is set to open as soon as the construction is complete! Thank you so much for taking the time to leave us such a glowing review. We look forward to your next stay with us!

2/10 Terrible

Fernando, Perth Amboy

Liked: Staff & service
Disliked: Property conditions & facilities
Our room didn’t have any power the last day, awful
Stayed 2 nights in Sep 2023
Response from Front Desk on 24 Sept 2023
Bonjour Fernando! We are so sorry to hear that you had such a complication during your stay. We have taken your feedback to heart and are looking into the matter. Thank you for taking the time to leave us a review. We hope this does not discourage you from booking with us again, as we are always working to improve our guests' experiences!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a nice hotel
This was a nice hotel, the location is great if you're there to see the sights. While the room was small it was perfect for my wife and I. We don't go on vacation to hang out at a hotel. Walking distance to Chinatown. One of the cable car stops is right there.
Stayed 1 night in Sep 2023
Response from Front Desk on 24 Sept 2023
Bonjour Michael! We're happy to hear that you enjoyed your stay with us! We always strive to provide our guests with a comfortable, charming stay here in our little corner of downtown SF. We appreciate you taking the time to leave and review and we hope to see you back here in the future! Thank you for staying with us.

2/10 Terrible

Jane

Stayed 3 nights in Sep 2023
Response from Front Desk on 30 Oct 2023
Bonjour Jane! Thank you for staying with us and for taking the time to leave us a review. We are sorry we weren't able to satisfy your expectations, but we hope this does not discourage you from staying with us again in the future! All the best.