All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Travelled with family, Travelled with family and small children
29 Apr 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
The room was dirty, had boogers on the wall and the room had a funky smell when we walked in. The sheets had a weird smell, like stinky feet. The wi fi was not working properly and the lobby was closed by 630 so no way to work. Staff was friendly but I think they could've done a little more when it came to wi fi usage. To me the biggest factor is cleaningess when it comes to rating so thats why I am giving this review.
I had a great time here! Very affordable and many close attractions. The manager Esmeralda was very helpful, & the two girls in the front Gigi & Maria are very sweet and communicative! Really hope to be back again.
José
Stayed 1 night in Apr 2024
Response from Management on 19 Apr 2024
Thank you for staying with us and leaving your review, we appreciate your feedback.
Thank you for staying with us and leaving your review, we appreciate your feedback.
4/10 Poor
Michelle
Travelled with partner
1 Apr 2024
Liked: Staff & service
Super noisy room, was on the third floor, people above were stomping all hours of the night, the metro rail system also coming by every 30 minutes or so. Came in late and stayed for less than 12 hours just to try and get some sleep but did not. Furniture and bathrooms also very worn and dirty. I guess you get what you pay for. Would’ve rather stayed across the street.
Michelle
Stayed 1 night in Mar 2024
Response from Management on 19 Apr 2024
Thank you, we appreciate your feedback.
6/10 Okay
Lizzy
25 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Lizzy
Stayed 2 nights in Mar 2024
Response from Management on 19 Apr 2024
Thank you for staying with us and leaving your review, we appreciate your feedback.
This is not a terrible place to stay the staff are fairly friendly and try their best. However, the hotel itself is out dated and could use some remodeling starting with the rooms. For example, the safe did not work there were no blankets in my room and a tricky door knob. Overall, my stay was okay as this hotel was close to old town San Diego and not far from places to go.
Liza
Stayed 2 nights in Mar 2024
Response from Management on 19 Apr 2024
Thank you for staying with us and leaving your review, we appreciate your feedback.
This property was disgusting the room was filthy spider webs in the corners dusty bunny’s in the corner of the floor dirty all on the walls and corner. Toilet was clogged the bed had stains on them. Complete mess and customer service was awful.
Simone
Stayed 2 nights in Mar 2024
Response from Management on 19 Apr 2024
Thank you for staying with us, we appreciate your feedback.
The remote was broken and the TV channels did not change. The TV was stuck only on one channel and since the TV remote did not work I was forced to only watch that one channel and none others. I was able to turn the TV only but when I tried to flip the channels the remote would not work. Also the Jacuzzi would not heat up and when I tried to go in the jacuzzi the water was cold and the Jets would not heat up.
bryan
Stayed 1 night in Feb 2024
Response from Management on 28 Feb 2024
Thank you for choosing us and sharing your feedback!
Is a hotel but also an hotel for people without a place to leave. There are family and person who leave there. The bed are not very good. No microwave in the room. Leek st the tape. We did travel all over nevada, California and Utah. This place was the worst during our trip.
Marjorie
Stayed 1 night in Feb 2024
Response from Management on 25 Feb 2024
Thank you for staying with us and bringing this to our attention. We appreciate your review and feedback!
6/10 Okay
Saul
5 Feb 2024
Saul
Stayed 2 nights in Feb 2024
Response from Management on 19 Apr 2024
Thank you for staying with us and leaving your review, we appreciate your feedback.
6/10 Okay
Anthony
4 Feb 2024
Anthony
Stayed 1 night in Jan 2024
Response from Management on 25 Feb 2024
Thank you for staying with us. We appreciate your review and feedback!
2/10 Terrible
Patricia
1 Feb 2024
Patricia
Stayed 1 night in Jan 2024
Response from Management on 2 Feb 2024
Thank you for your review, we appreciate your feedback!
The Riverleaf may not be a 5⭐️ place, but Raul and his staff are all 5⭐️ in every way. My reservation got mixed up, and the woman on duty that night fixed things for me till the manager (Raul) arrived in the AM. He came in and fixed my entire reservation, and even knocked a little off the rate for the inconvenience. Also San Diego had heavy rain and flooding, and they offered everyone a full reimbursement if they wanted to leave and not get flooded in! Awesome!!!
Thank you for everything Riverleaf!
Lynell
Stayed 9 nights in Jan 2024
Response from Management on 28 Jan 2024
Thank you for your review, we appreciate your feedback. Hope you join us again in the future.
Hotel by far is one of the nicest places for the rate the rooms may be a little dated but they're all very very clean everything is sanitary the beds are made nice the towels are fresh and the property is safe and well guarded your car is safe the neighborhood is just fine for the price of these motels this is the best one I've ever seen that it beats Motel 6 by far hella beat some of the nice ones I've stayed out as far as the staff goes the staff here is very courteous friendly very professional always willing to help and make and they always have a smile on their face I felt very comfortable here and I felt well I would definitely say stay here
Patricia
Stayed 1 night in Jan 2024
Response from Management on 28 Jan 2024
Thank you for your review, we appreciate your feedback. Hope you join us again in the future.
10/10 Excellent
Laquitta
25 Jan 2024
Laquitta
Stayed 1 night in Jan 2024
Response from Management on 28 Jan 2024
Thank you for your review, we appreciate your feedback. Hope you join us again in the future.
6/10 Okay
Thomasina
24 Jan 2024
Great
Thomasina
Stayed 3 nights in Dec 2023
Response from Management on 28 Jan 2024
Thank you for your review, we appreciate your feedback. Hope you join us again in the future.
6/10 Okay
Gladys
Travelled with partner
23 Jan 2024
Liked: Staff & service
In this case I was put at this property due to my other reservation being moved due to flooding. As I entered the unit, i automatically noticed a bad odor not sure if it was a mix of humidity and smoke but it definitely should be looked at. We were also only given two small pillows and one thin sheet with a small, thin knitted blanket. Very clean but definitely needs some upgrades, definitely would not return due to odor.
Gladys
Stayed 1 night in Jan 2024
Response from Management on 28 Jan 2024
Thank you for bringing this to our attention. We apologize for the issues you encountered.
The pictures and current reviews are pretty deceiving had I known it was in this poor condition and a truly awful ghetto place I would have most definitely and happily paid a little extra money to be on an actual hotel and not be in a run down motel. I didn’t even take a shower that night and the mattress was flimsy and uncomfortable I just wanted to the hell out. Staff were very nice and friendly though that is the only positive part about it.
Sandra
Response from Management on 9 Jan 2024
Thank you for your review we appreciate your feedback.
8/10 Good
Casey
1 Jan 2024
Liked: Staff & service
Disliked: Cleanliness, room comfort
Casey
Stayed 1 night in Dec 2023
Response from Management on 2 Feb 2024
Thank you for your review we appreciate your feedback.
When we arrived we had to check in thru a window outside which had people doing drugs and drinking on the street. Our room was not like the pictures at all. Our shower was dirty and the water didn’t even come out to take a shower. Our AC wasn’t working well at all. Wish we never stayed here. Was the worse hotel experience ever.
April
Stayed 1 night in Dec 2023
Response from Management on 9 Jan 2024
Thank you for your review we appreciate your feedback.
It was well worth the price! Could use an upgrade with mattresses! Not a luxury hotel but worth the price. You can relax and not worry about a tweeker buggin you like most economy hotels. The air units could use an upgrade as well. Overall it recommendable if on a budget and need a weeks worth of stay!!
Verified traveller
Stayed 7 nights in Dec 2023
Response from Management on 9 Jan 2024
Thank you for your review we appreciate your feedback.