Normally not one to complain when I book a 2-star hotel in San Bernardino but this place is a complete dump. I can hardly believe a national chain allows this location to operate so poorly. The inside of the hotel room was dark and dirty. The walls were disgustingly dirty, the bathroom floor and fixtures looked as though they haven't been cleaned in years (dirt/mold in every corner). The "ergonomic" desk chair was completely torn and shredded. The beat up dresser doors would slide open without being touched. No nightstand light, only a single overhead light fixture (one of two bulbs was out). There was no refrigerator in the room (despite being listed as an amenity), the free breakfast was not available (also listed as an amenity - supposedly closed for COVID, c'mon now it's 2022...), and obviously the pool and hot tub are closed with no estimated reopening date (probably for the best from a public health standpoint given how disgusting the property is). I understand they price-gouge on concert weekends, but I cannot believe I paid $280 for 2 nights here. This wasn't even worth $50/night. AVOID AT ALL COSTS! Even by San Bernardino Roach Motel standards this is bad. The staff were polite and professional and the property had running water and electricity. That's about all that can be said.
