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Un servicio desagradable muy sucio y inseguro nunca abia entrado a un hotel así con puertas así en el baño el piso tan sucio la primer noche fue de terror y peligro no dejaron dormir los otros renteros algo malo de berda debería de reclamar lo que pague por el cuarto porque sucio está de más
Joel
Stayed 2 nights in Apr 2024
4/10 Poor
Andrea
Travelled with partner
6 Apr 2024
Disliked: Cleanliness, amenities
The room was not clean. The towels were small and itchy. There was no hot water.
Andrea
Stayed 1 night in Apr 2024
8/10 Good
Eric
29 Mar 2024
Eric
Stayed 1 night in Mar 2024
Response from Manager on 30 Mar 2024
Hi Eric, we are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.
The staff was fantastic. Incredibly friendly, understanding, and caring. Would stay here again for the customer service alone.
Mason
Stayed 1 night in Mar 2024
Response from Manager on 30 Mar 2024
Hi Mason, Thank you for your ratings and kind words. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!
Thank you so much Cesar for taking the time to leave us feedback. We hope to see you again soon. We're really grateful and appreciate you taking the time to share your rating with us.
4/10 Poor
Alexis
11 Feb 2024
Alexis
Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Thank You Alexis for your feedback, we are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.
When I saw the Motel on its ad, it looked like an average motel (meaning fair, at least), when I finally got there it was not... One conclusion, I never want to stay there...
Verified traveller
Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
We are very sorry to hear that you didn't have a great experience in our Motel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. we will strive to make improvements accordingly.
10/10 Excellent
Delray
21 Jan 2024
Delray
Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Thank you so much Delray for taking the time to leave us feedback. We hope to see you again soon. We're really grateful and appreciate you taking the time to share your rating with us.
6/10 Okay
Sharon
Travelled with family
5 Jan 2024
Liked: Cleanliness, room comfort
Sharon
Stayed 1 night in Jan 2024
6/10 Okay
Triny
Travelled with partner
30 Dec 2023
Liked: Staff & service, amenities
There was a leaking in the tub
Triny
Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
We can change you to different room or if you’re okay we can send maintenance person to fix i.
10/10 Excellent
Kattisha
3 Dec 2023
Kattisha
Stayed 1 night in Nov 2023
Response from Manager on 6 Dec 2023
Kattisha we appreciate your feedback, thank you for giving us an opportunity to serve you.
6/10 Okay
Alma
Travelled with family
12 Nov 2023
Disliked: Cleanliness, staff & service
Alma
Stayed 1 night in Nov 2023
Response from Manager on 6 Dec 2023
Alma thank you for, we are looking to improve our service, we appreciate your feedback..
Great service! Everything was good and went as planned! Worker at office was very kind and helped me have a great stay!!
Hailey
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Dear Hailey. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our motel.
6/10 Okay
Depresha
30 Sept 2023
Depresha
Stayed 1 night in Sep 2023
Response from Manager on 26 Oct 2023
Thank you for your feedback, we appreciate it, we look forward to improving ourselves.
Thank you for your feedback, sorry for your inconvenience, we look forward to improving ourselves.
2/10 Terrible
Tyease
27 Aug 2023
Disliked: Property conditions & facilities
Roaches
Tyease
Stayed 2 nights in Aug 2023
Response from Manager on 6 Sept 2023
Hi Tyease, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our motel, our goal is to provide excellent guest experiences, so we are sorry to have let you down, we have taken your feedback to the Owners and will strive to make improvements accordingly..
6/10 Okay
STACEY
Travelled with partner
23 Aug 2023
Liked: Amenities
Tight parking spaces, beds are average, easy check in/out
STACEY
Stayed 1 night in Aug 2023
Response from Manager on 26 Aug 2023
Hi Stacey, we highly appreciate your review of your stay, we are constantly working on improving, hopefully you give us another chance, so we accommodate you with more comfortable bed.
Check in time was at 2:00 pm and at 7 pm my room was not ready yet
Rocio
Stayed 1 night in Jul 2023
Response from Manager on 21 Jul 2023
We sorry to hear that you didn't have good experience at your check in, we would like to apologize for this, i would like to rest assure that I will be reviewing this with my front desk clerk and check my camera too make sure this doesn't happen again.
Jason thank you for sharing a review of your recent experience. we really appreciate it.
8/10 Good
jan
Business traveller
27 Jun 2023
Liked: Cleanliness
In need of a handyman
jan
Stayed 2 nights in Jun 2023
Response from Manager on 30 Jun 2023
Jan thank you for providing us with your valuable feedback. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve. you in the near future.
Expected a lot more from the cost. Not very clean and did not smell fresh…very musty. Traffic and heater noise made it hard to sleep. Would not recommend or stay there again.
Michael
Stayed 1 night in Apr 2023
Response from Manager on 23 May 2023
Hi Michael, thank you for your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again.
10/10 Excellent
Luis
31 Mar 2023
Luis
Stayed 2 nights in Mar 2023
Response from Manager on 23 May 2023
Hey Luis, thanks for taking the time to give your feedback, we really appreciate it.
The site was very dirty. The bed spread had wholes in it and it was stained. The walls were dirty. The room smelled bad. There was a door with a key lock on the inside of my room, but i didnt have access to the room. The toilet was not bolted down properly. The room smelled terrible. The tv didnt work properly.
Verified traveller
Stayed 1 night in Feb 2023
Response from Manager on 21 Mar 2023
Sorry for your experience. We would appreciate to give us one more chance to make it right.
Hi Adam, thank you for your review, we appreciate the time you have taken to provide us the feedback. We are very sorry to hear that you did not have great experience in our Motel, our goal is to provide excellent guest experience, so we are sorry to have let you down.
4/10 Poor
Mario
11 Sept 2022
Disliked: Room comfort
Affordable but questionable
The pillows were extremely flat and the sheets felt so rough the bed makes noises and it was difficult to get comfortable there
Mario
Stayed 1 night in Sep 2022
Response from Manager on 17 Sept 2022
We are sorry to hear about your experience, we are always looking to improve, your feedback will help us improve.
6/10 Okay
Lupe
19 Jun 2022
Liked: Staff & service
Disliked: Cleanliness, amenities
Basics only.
Lupe
Stayed 1 night in Jun 2022
Response from Manager on 22 Jun 2022
Thanks for your review, we are always looking for better services to our guests.
10/10 Excellent
Gustavo
Travelled with partner
12 Jun 2022
Liked: Cleanliness, staff & service, amenities
The staff is so nice and over all everything is ok.