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Reviews of B&B HOTEL Caen Mémorial

2 out of 5
B&B HOTEL Caen Mémorial
Rue du Clos Barbey, ZAC Le Clos Barbey, Saint-Contest

Reviews

7.8

Good

Rating 10 - Excellent. 41 out of 187 reviews" "
Rating 8 - Good. 104 out of 187 reviews" "
Rating 6 - Okay. 28 out of 187 reviews" "
Rating 4 - Poor. 9 out of 187 reviews" "
Rating 2 - Terrible. 5 out of 187 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Gregor

Stayed 1 night in Feb 2024
Response from La réception on 12 Feb 2024
Bonjour Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes.A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.

8/10 Good

Simon

Stayed 1 night in Jul 2023
Response from la réception on 7 Aug 2023
Au plaisir de vous revoir.

8/10 Good

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent suggestion for dinner
Stayed 1 night in Jul 2023
Response from la réception on 2 Aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from la réception on 2 Aug 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Robyn, Rouyn-Noranda

Disliked: Staff & service
Rom was so small 2 people cant move at th3 same time.
Stayed 2 nights in May 2023
Response from la réception on 4 Jun 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

4/10 Poor

Pamela

Disliked: Staff & service
Super basic
I didnt like this hotel. No elevator, room is so basic, nothing is provided, not even a cup or water provided. Breakfast is so basic. Wont choose to stay at B&B anymore
Stayed 1 night in May 2023
Response from la réception on 29 May 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

2/10 Terrible

GELU

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bad system at the check in The beds are not friendly very hard mattresses better sleeping on the floor
Response from la réception on 27 Dec 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

2/10 Terrible

Barbie

Disliked: Staff & service, amenities, property conditions & facilities
Had to leave this hotel and lost our money. We checked in a machine outside the hotel. Area at night not safe for solo female travelers. Assigned a room on first floor. No air conditioning and the only source of ventilation was a window to open which was large enough for someone to come in the room without a problem. This obviously wasn’t an option because of safety. Packed up my things and headed to hotel across the street which was excellent, with friendly staff and great rooms. Terrible experience and money loss.
Stayed 1 night in Jul 2022
Response from la réception on 27 Jul 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

6/10 Okay

Vincent

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2022
Response from la réception on 22 Jun 2022
A bientôt Cordialement

2/10 Terrible

Satheeskumar

Stayed 1 night in Jun 2022

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from la réception on 9 Oct 2021
Au plaisir de vous revoir.

8/10 Good

Ross

Stayed 1 night in Sep 2020
Response from Fabien on 22 Oct 2020
Au plaisir de vous accueillir lors d'un prochain séjour

6/10 Okay

Verified traveller

Liked: Staff & service
One Night Stay
Stayed 1 night in Feb 2020
Response from Fabien on 19 Mar 2020
En espérant vous revoir prochainement dans notre hôtel.

8/10 Good

Jack, Hong Kong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower head is leaking. The water can be very hot even with a slight adjustment. Becareful. Overall is good. Easy access and good restaurants are around. And the Memorial of Caen is just few minutes drive , very convenient.
Stayed 3 nights in Dec 2019
Response from Camille on 4 Jan 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant budget accom with parking
Cheap and cheerful. Clean, free parking. Not fancy, but for the cleanliness, how modern it is and the price you can't go wrong!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to DDay sights. Nice restaurant close by also
Stayed 1 night in Jun 2019

8/10 Good

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from la direction on 11 May 2019
Au plaisir

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

10/10 Excellent

Kerry

Great hotel
Hotel has 24/7 check in, staff are very friendly and breakfast was a great buffet (very similar food to other b&b hotels). Its also a few minutes away from the memorial museum and a short drive to the beaches. I would definitely stay here again when coming back to Caen!
Stayed 2 nights in Sep 2018

8/10 Good

Johanne, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The B&B Hotels are not like a full service hotel. However they are less expensive and do the trick. We arrived late, so the hotel was locked. Had to call their call centre to give us a code to get in. Just know ahead of time that if you arrive after they close, this is what you need to do. The gate to the parking lot is locked as well. So just park your car and go to the front door, buzz their call centre and they will help you. The rooms are small, but that is to be expected in Europe. There is no air conditioning or hair dryers in the rooms, so if this is important to you, plan accordingly. They offer a continental breakfast for 6 euros. It isn't overly impressive, but will do if needed. Overall we were satisfied with the room, we weren't there very long anyway as we were out touring. It was easy to get in and out from the highway as it is on the outskirts of Caen, we never had to go through town. I would stay here again, just bring a hairdryer. It is a cheaper alternative.
Stayed 3 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal hotel after getting in to port late on. Great family room which was clean.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy little place
Hotel check in style was new to me but it was a great overall experience. Good breakfast but the price for kids was more than it should be for kids under 3. Overall family friendly and safe
Stayed 1 night in Jan 2018
Response from O.CAILLE on 1 Feb 2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Bonjour, Nous vous remercions pour votre commentaire. Nous sommes ravis que votre séjour se soit bien passé et que vous ayez apprécié notre hôtel et ses services. Au plaisir de vous accueillir de nouveau pour un autre séjour à l'hôtel B&B de Caen mémorial !

8/10 Good

marguerite, cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only used hotel as a place to sleep to visit Caen.Good breakfast provided and pleasant staff.we wanted to discover more about Caen and the area, so it was a useful location.
Stayed 2 nights in Jul 2017

8/10 Good

Jukka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B&B Hotel Caen WWII Memorial
B&B Hotel by the Caen WWII memorial provided us a good one night stay. Hotel is no frills, small rooms, excellent value and had everything we needed to enjoy Normandy. The staff recommended a restaurant (Le Tablier) close to the hotel that was excellent. As a hint, one needs to check in before 8:30pm if one want to talk to any staff members.
Stayed 1 night in Jun 2017

6/10 Okay

FRANCIS

Liked: Staff & service
Il n'y a pas d'ascenseur même s'il n'y a que 2 étages ce n'est pas pratique avec les bagages. Le parking n'est pas fermé. L'accès à l'hôtel a été compliqué. La procédure habituelle n'a pas fonctionné. J'ai réglé 2 fois. Le service à distance n'est pas efficace. La personne m'a dit d'attendre 17h00 que la personne responsable de l'accueil arrive. Heureusement que nous sommes arrivés à 16h30. La télécommande de la télévision est très sale. Ce n'est pas parce qu'on ne parle plus du COVID qu'il n'est plus là et d'autres virus s'attrappent facilement au contact. La personne de l'accueil est très agréable et a réussi à régler les problèmes.
Stayed 1 night in Mar 2024
Response from La réception on 25 Mar 2024
Bonjour CATHERINE, Nous vous remercions de nous avoir accordé ces quelques instants pour nous donner votre avis. Nous nous excusons pour le désagrément occasionné lors de votre séjour et espérons avoir l'opportunité de vous accueillir à nouveau dans l'espoir d'améliorer votre jugement sur l'hôtel. Les quelques instants que vous nous avez accordés sont très précieux à nos yeux car ils nous permettent de rester vigilants et de toujours améliorer la qualité de nos prestations.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel pratique
Hôtel pratique et bien situé. Personnel sympathique
Stayed 1 night in Jan 2024
Response from La réception on 7 Mar 2024
Au plaisir de vous revoir.

10/10 Excellent

Michel

Liked: Amenities
Bien
Stayed 1 night in Dec 2023
Response from directeur on 4 Jan 2024
Au plaisir de vous revoir.

8/10 Good

Laurine

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from directeur on 20 Nov 2023
Au plaisir de vous accueillir au B&B Caen Mémorial lors d'un prochain séjour

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from directeur on 27 Oct 2023
Bonjour XXXXX,Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B Mémorial lors d'un prochain séjour

10/10 Excellent

Gwendal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from directeur on 19 Oct 2023
A très bientôt !

6/10 Okay

Raul

Liked: Cleanliness
If you check in in the night and you have a problem you don’t have a receptionist.
Stayed 1 night in Oct 2023
Response from la réception on 6 Oct 2023
We have 24-hour support by telephone outside of our reception opening hoursSincerely

6/10 Okay

Rob

Disliked: Property conditions & facilities, room comfort
Geen aanrader
Geen airco aanwezig en geen lift
Stayed 2 nights in Sep 2023
Response from la réception on 13 Sept 2023
Beste gast,Bedankt dat je de tijd hebt genomen om jouw feedback te geven. We hopen je snel weer te verwelkomen in ons hotel.Met vriendelijke groet,

10/10 Excellent

RAZVAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je recommande.
Propre, calme et civilisé. Merci.
Stayed 1 night in Sep 2023
Response from la réception on 13 Sept 2023
Au plaisir de vous accueillir au B&B lors d'un prochain séjour

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour d’une nuit correcte
Obliger de claquer la porte pour le fermer
Stayed 1 night in Sep 2023
Response from la réception on 13 Sept 2023
Au plaisir de vous accueillir au B&B Caen Mémorial lors d'un prochain séjour

4/10 Poor

Christelle

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hébergement sales
Stayed 1 night in Sep 2023
Response from la réception on 7 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Laetitia

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from la réception on 2 Sept 2023
Au plaisir de vous accueillir au B&B Caen Mémorial lors d'un prochain séjour

6/10 Okay

Leif Rosengreen

Stayed 3 nights in Aug 2023
Response from la réception on 2 Sept 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from la réception on 2 Sept 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Anne-Laure

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok pour une nuit
Hotel tres bien pour une nuit, assez loin du centre-ville, mais établissement propre. Petit déjeuner correct. Personnel aimable. La chambre est un peu petite mais ideal pour une nuit.
Stayed 1 night in Aug 2023
Response from la réception on 24 Aug 2023
Au plaisir de vous accueillir au B&B XXXX lors d'un prochain séjour

8/10 Good

Nathalie

Stayed 1 night in Aug 2023
Response from la réception on 16 Aug 2023
Bonjour Merci d'avoir pris le temps d'exprimer votre avis concernant votre séjourA très bientôt !

10/10 Excellent

pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from la réception on 16 Aug 2023
Quel plaisir de vous lire Au plaisir de vous revoir.

4/10 Poor

serge

Stayed 3 nights in Aug 2023
Response from la réception on 9 Aug 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Magali

Stayed 1 night in Jun 2023
Response from la réception on 23 Jul 2023
Au plaisir de vous accueillir au B&B lors d'un prochain séjour

8/10 Good

Simone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Prima hotel om op doorreis te gaan of een dagje Caen en omgeving te doen.
Stayed 1 night in Jul 2023
Response from la réception on 17 Jul 2023
Gentile cliente,Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto.Cordiali saluti,

8/10 Good

Sabine

Stayed 2 nights in Jun 2023
Response from la réception on 20 Jun 2023
Bonjour Merci d'avoir pris le temps d'exprimer votre avis concernant votre séjourA très bientôt !

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hôtel
Hôtel pratiquer personnel agréable et serviable
Stayed 1 night in Jun 2023
Response from la réception on 20 Jun 2023
Bonjour Merci d'avoir pris le temps d'exprimer votre avis concernant votre séjourA très bientôt !

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Prima verblijf voor een doorreis. Alles bij hand in de omgeving
Stayed 1 night in Jun 2023
Response from la réception on 20 Jun 2023
Beste gast,Bedankt voor je lovende beoordeling over ons hotel! We zijn blij dat je hebt genoten van je verblijf en we hopen je heel snel weer te zien.Met vriendelijke groet,

8/10 Good

Bernhard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from la réception on 13 Jun 2023
Au plaisir de vous accueillir au B&B Caen Mémorial lors d'un prochain séjour