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Reviews of Phuket Airport Inn

2.5 out of 5
Phuket Airport Inn
11/10 Moo 1, Thalang, Sa Khu, Phuket

Reviews

6.6
Rating 10 - Excellent. 51 out of 410 reviews" "
Rating 8 - Good. 122 out of 410 reviews" "
Rating 6 - Okay. 136 out of 410 reviews" "
Rating 4 - Poor. 64 out of 410 reviews" "
Rating 2 - Terrible. 37 out of 410 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Rhece

Stayed 1 night in Dec 2022

8/10 Good

David

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and hotel were very accommodating. My issue with the amenities is with Orbitz/Expedia not updating their own website. No shuttle. No pool. Owner said they informed you. This was particularly disappointing b/c my wife was in a foreign country, arrived first, and had to ride with a stranger which is why I chose a hotel that had a shuttle.

10/10 Excellent

Oliver, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and lovely staff!
Stayed 1 night in Nov 2022

2/10 Terrible

Alejandro

Business traveller
Disliked: Staff & service
The Owner doesn't care
All night I had issues with the wifi. I asked the owner of the hotel to check out at 1 instead of noon because their internet was out and I needed it for work. He wanted to charge me a extra 100 baht for one hour. The whole time talking with him he was on his phone playing video games and talking disrespectfully to me.
Stayed 1 night in Mar 2020

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Got to the hotel & they had double booked me so had to move me to a different hotel. This could of been dealt with a little bit differently
Stayed 1 night in Jan 2020

2/10 Terrible

Honesti

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont waste your time. This property is low budget, hot and smell
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The reservation clearly mentioned free airport transfer but the lady at the reception refused saying no driver is available. Also, they did not provide any reciept of my stay there.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgracefully rude receptionist......................
Stayed 1 night in Jan 2020

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good over night for flight out
WiFi was good the room was clean and comfortable bed good water pressure in shower with hot water 3 mins from airport some restaurants close by. I would start again if needed a place close by the airport.
Stayed 1 night in Dec 2019

8/10 Good

Boonhuat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a Temp. stay
A nice place to stay temporarily.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly staff. Would definitely recommend and use again. Thank you 😊
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Nothing !,,,,!,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Stayed 1 night in Mar 2019

6/10 Okay

Cindy

Liked: Cleanliness
Disliked: Property conditions & facilities
Bad sound-proofing in the room
Almost can’t sleep all night as you can hear the noises and people in and out the hotel the whole night.
Stayed 1 night in Feb 2019

6/10 Okay

govindasamy

Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Poor staff
Unfriendly staff! Not helpful at all!
Stayed 1 night in Feb 2019

2/10 Terrible

Kris

Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t stay here again 😷
Reception was rude Had to kill 50 mosquitos before I could get to sleep
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We checked in for the afternoon while waiting for our evening flight.Made great use of the pool and it was wonderful to have a shower and freshen up before our flight. We also used our included transfer to the airport minutes drive away.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness
I think you get what you pay for. Super affordable rooms, location right next to airport. I ended up staying another night but should have booked it through expedia rather then going to front desk. They charged me $33 and through Expedia it was only $17 so that upset me a bit. But over all it was decent. I did stay an extra night so it was decent overall
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Feb 2019

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siimply furnished but very clean and convenient to beach, airport and other facilities. Excellent value
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
room basic but clean only 15 minutes walk to airport hotel will pick you up and will only charge one way
Stayed 1 night in Jan 2019

6/10 Okay

K

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the most disgusting hotel I have ever stayed at. The manager running the front desk did not greet me, took me to a room that had a filthy floor with dark hair all over the place and the toilet seat was splattered in excrement. After politely alerting the manager to this and requesting another room I was screamed at by her and other Thais sitting in the lobby. I was told that the room had already been cleaned and all other rooms were booked so I could either stay or leave with no refund and have to carry my own bags out. After arguing that I would not be leaving without my money refunded the manager hurled further insults at me in Thai and stated that I had booked through expedia so it was my own fault if I did not like the state of the room. After much abuse thrown at me another employee stepped in , apologised for the manager's behaviour and showed me to another room. This room had at least been cleaned but all plug wall sockets were broken and the television did not work. The next morning I was supposed to have the hotel shuttle take me to the airport by 7.30am. I was told that I would only be taken once the staff had finished eating their breakfast. I had to sit and watch them eat in the lobby until they were finally ready to drop me off at 7.50am. Given the abysmal service and disgusting state of the rooms, I believe that this hotel should be removed from the Expedia site immediately and that nobody should consider staying there.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Be aware they charged us extra 500 bht for 7 th person. Even though I said there was 7 on reservation. They stated rooms where for 2 people only and the 3 rd that was ready for us had 3 beds. A friend was also yelled at after asking 3 times with no response from front desk lady if our airport transport was here. Wouldn’t recommend rude employment
Stayed 1 night in Jan 2019

2/10 Terrible

helen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst fleabag hotel ever...
This was the most expensive dive hotel I’ve stayed in. Worst conditions I’ve encountered. Room had broken furniture and lamp, outlets that didn’t work, mold in grout around sink and tub, and the sink shelf had a pull out drawer that had moldy standing water in it. It was so bad that we had to leave. I was afraid we’d pick up some bedbugs or other vermin! When we left there was no one at the front desk or anywhere for us to complain to or request a refund. It was so bad that after waiting 15 minutes we just left and stayed at Panphurrie right down the block which was like going from hell to heaven. Don’t book. I’m praying Hotels.com will find a way to get us refund. I have to wait till I return stateside. 😩😫
Stayed 1 night in Dec 2018

6/10 Okay

MAREE, Pakenham Australia

OK but not great
The bed was fine but there were lots of flying bugs in the room and the TV didn't have any English Channels as far a we could tell. Staff friendly but not able to understand well and looked to be a restaurant but didn't advise us so we just went out to eat along the street.
Stayed 1 night in Aug 2018

10/10 Excellent

Lidia

Can’t complain at the price
Fab for the price, very basic but I had everything I needed and the room was very clean
Stayed 1 night in Sep 2018

6/10 Okay

Patricia

Disliked: Room comfort
Close to airport
I wasn’t happy that they say they have a shuttle to the airport that’s why I reserved but when I checked in he said they don’t have a shuttle after 8:00pm . That’s pretty early still considering you are close to the airport and know there are later flights then 8:00. I just walked, about 6 min. They had hot water & coffee/tea in Lobby for free. Bed was really hard .
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hotel review
Checked in properly, bellboy seemed like he wanted a tip and was very nerveracking, area is not good, as when coming to Phuket don’t go to this hotel or any by the airport.
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
OK for a cheap stay near the airport but that's it
The shower flooded the bathroom.

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trash
Trash

10/10 Excellent

Marie-Claude , France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient before a flight
Really nice clean and comfortable room. Even used the pool which was a nice touch. One free ride to the airport. Very convenient to the airport. Cheap delicious places to eat near by.
Stayed 1 night in Apr 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good transit hotel
A good transit hotel and close to the beach (where we had a wonderful meal).
Stayed 1 night in Feb 2018

10/10 Excellent

G Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great basic quick stay for a very late arrival
Very close to airport- I walked there in 10 min and avoided taxi fare.. plus needed to get blood pumping after long flight. This is no resort- it’s basic and super clean. Nice small pool. Why pay reaort fee when I landed at 2:00 in the morning? I slept here and went to resort early the next day. I will absolutely recommend this to anyone. Just remember it’s no resort, it’s a private room. Very clean and comfortable. I wish they had a small safe in the room.
Stayed 1 night in Feb 2018

4/10 Poor

Sheridan, Australia

Disliked: Staff & service, property conditions & facilities, room comfort
Close to airport
Claimed I didn’t have booking when I checked in. Bed was as hard as concrete. We were given a front room, which was very noisy, so didn’t get much sleep
Stayed 1 night in Feb 2018

2/10 Terrible

jody, chicago

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
So i accidentally booked the day before the one i wanted. And i called the hotel, the man that picked up understood almost no English. Still i tried to explain what happen. And he’s answer was “i send Shuttlebus now” uuuggghhhh... so i told him he doesn’t understand and asked to talk to someone else. He yelled at me that his English is good and hung up the phone. Thanks for nothing, I’m contacting my card company to get my money back
Stayed 1 night in Jan 2018

2/10 Terrible

Karina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was attacked in Phuket Airport Inn by the taxi driver. I'm a brittle girl had heavy luggage and i couldn't lift by myself. I asked the driver to help me.He refused. I told him that this service was listed when I booked the hotel and that was his job. After that he attacked me. He tried to hit me in the face, i used by bagback to protect my face. I dropped my backpack on the ground and broked my laptop and phone. The driver's behavior was absolutely inadequate. I booked the room under my name. My parents and my brother left their baggages in my room. They had the flight the same day in the evening. We didn't plan to stay in the hotel. We were gettting ready to leave then Bem, the front desk lady, started to kick my room's door yelling that I had to pay her 500 batt otherwise she claimed to call the police. She scared my elderly parents and we left right away. Even it was says under the hotel's policy that no guests allowed after 11pm. We checked in at 2pm. I'm very dissapointed in hotel's service and left after staying 1 night.
Stayed 2 nights in Jan 2018

6/10 Okay

Amy, USA

Close + Basic
It’s pretty clean, just a little run down but def close to the airport! I was at my gate for an early international flight in 30 mins. Loud slamming doors throughout the night and mosquitos, I slept maybe 3-4 hours, so would personally never stay again bc I’m a light sleeper.
Stayed 1 night in Jan 2018

6/10 Okay

Meg, Alaska

Liked: Cleanliness, staff & service
Conveniently close to the airport and beach
Basic hotel if you just need a place to stay. The staff is friendly but doesn’t speak much English. I struggled to find a phone number for someone to call for their free airport pick up but I found it by calling Expedia directly who emailed them and then they emailed me. (Way too complicated). Warm showers and clean facility, beds were the typical firmness for thailand, walls a bit thin. There is a 7eleven right next door and the Sirinat National Park and Nai Yang Beach is about a mile away and easily walkable. Airport is half mile away.
Stayed 3 nights in Jan 2018

6/10 Okay

ken, Hong Kong

Restaurant no clean enough. Facilities seems bit old which need an to be renovated in order to keep the rating
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Disliked: Staff & service
Conveniently located to the airport.
Two of the staff I encouraged were not very efficient in taking care of administrative details.
Stayed 1 night in Dec 2017