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Reviews of SureStay Hotel by Best Western Rossland Red Mountain

2.5 out of 5
SureStay Hotel by Best Western Rossland Red Mountain
1199 Hwy 3B, Rossland, BC

Reviews

8.4

Very good

Rating 10 - Excellent. 93 out of 215 reviews" "
Rating 8 - Good. 84 out of 215 reviews" "
Rating 6 - Okay. 25 out of 215 reviews" "
Rating 4 - Poor. 7 out of 215 reviews" "
Rating 2 - Terrible. 6 out of 215 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Drew

Stayed 1 night in Mar 2024
Response from Guest Service Manager on 24 Apr 2024
Hi, Drew. Your review is appreciated. I hope to see you again soon. Have a terrific day.

8/10 Good

Joel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, room was nice. Very quiet and convenient being right next to the border and close to town. Limited options for the tv and breakfast food wasn’t fresh.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 24 Apr 2024
Hi, Joel. Thank you for your review. I'm happy that you enjoyed your stay with us and hope you'll stop by again soon. Have a fantastic day.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 16 Apr 2024
Hi, Derek. Thank you for your excellent review of the SureStay Hotel by Best Western Rossland Red Mtn. I'm extremely happy that you enjoyed staying with us. I hope you'll stop by again soon. Have a wonderful day.

8/10 Good

Lonny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and close to town. Comfortable bed, pillows. coffee good in am. After hour checkin by phone was odd re giving visa by phone at night outside of hotel awaiting a drive up employee to hand out keys.
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 13 Apr 2024
Hi, Lonny. Thank you for your review. I hope you'll stay with us again very soon. Have a wonderful day.

8/10 Good

Alana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and hotel was nice and clean. However, if you plan to use the hot tub, bring an old swimsuit. The chlorine levels were so high it burned our eyes and bleached our swimsuits. We now need new suits! Otherwise, it was a pleasant stay.
Stayed 1 night in Apr 2024
Response from Guest Service Manager on 11 Apr 2024
Hi Alana, thank you for your review. I appreciate your feedback and look into your concern. I look forward to seeing you again in the near future. Have a fantastic day.

10/10 Excellent

Lynal

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good value for the price. Just a little outside Rossland but a short walk into town. Very close to the ski hill without the resort price.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 2 Apr 2024
Hi Lynal. Thank you for your review. We pride ourselves at providing a clean and comfortable stay for an affordable price. I'm overjoyed that we achieved that and look forward to seeing you again very soon. Have a wonderful day.

6/10 Okay

Kimberley

Travelled with partner
Convenient to Red mountain but everything closes early in Rossland even on a Friday night.
Stayed 3 nights in Mar 2024
Response from Guest Service Manager on 26 Mar 2024
Hi Kimberly. Thank you for your review. I look forward to seeing you again in the future. Have a fantastic day.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Hi James, thank you for your kind review. I'm delighted that you enjoyed your stay at the SureStay Hotel by Best Western Rossland Red Mtn and hope you'll stop by again soon. Have a terrific day.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to skiing. Michael, the manager, was very helpful.
Stayed 3 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Hi Christopner, thank you for leaving a review. I appreciate the feedback and am very pleased you liked staying with us at the SureStay Hotel by Best Western Rossland Red Mtn. I hope you stay with us again soon. Have a fantastic day.

10/10 Excellent

Frank, Gloucester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonable, standard motel rooms on highway less than a mile from Rossland and easy drive to Red Mountain. Has a very nice rooftop hot tub and offers continental breakfast.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 23 Mar 2024
Hi Frank, thank you for you excellent review. I'm overjoyed that you ejoyed your stay at the SureStay Hotel by Best Western Rossland Red Mtn. I hope you'll stop by again soon. Have a wonderful day.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat
Stayed 4 nights in Mar 2024
Response from Guest Service Manager on 19 Mar 2024
Hi Zachary, I appreciate your excellent review. I'm very happy that you enjoyed your stay with us at the SureStay Hotel by Best Western Rossland Red Mtn. I hope you'll stop by again very soon. Have a wonderful day.

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome affordable option for staying in Rossland! Staff were very friendly and accommodating, room was clean and bed comfy.
Stayed 1 night in Mar 2024
Response from Guest Service Manager on 20 Mar 2024
Hi Kelsey, it was a pleasure hosting you at our property. Thank you for your kind review. I'm very pleased that you enjoyed your stay at the SureStay Hotel by Best Western Rossland Red Mtn and look forward to seeing you again soon. Have a wonderful day

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff and close to Red mountain
Stayed 7 nights in Mar 2024
Response from Guest Service Manager on 19 Mar 2024
Hi Christian, thank you for your kind review. I'm pleased that you enjoyed your stay at the SureStay Hotel by Best Western Rossland Red Mtn, and look forward to hosting you again soon. Have a fantastic day.

10/10 Excellent

John

.
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on 12 Mar 2024
Hi John, I appreciate your review tremendously. I'm very please you enjoyed your stay with us at the SureStay Hotel by Best Western Rossland Red Mountain. I look forward to seeing you again very soon. Have a wonderful day.

10/10 Excellent

Dawnya

Stayed 1 night in Mar 2024
Response from Guest Service Manager on 2 Apr 2024
Hi Dawnya. Thank you for your review. I'm very happy that you enjoyed staying with us at the SureStay Hotel by Best Western Rossland Red Mtn. I hope you'll stay with us again soon. Have a terrific day.

8/10 Good

John

Breakfast was below average
Stayed 4 nights in Feb 2024
Response from Guest Service Manager on 6 Mar 2024
Hi John, thank you for your review. Your comment has been passed on to management. I hope you have a fantastic day.

8/10 Good

Jennifer

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on 13 Feb 2024
Hi Jennifer, thank you for staying at the SureStay Hotel by BW Rossland Red Mtn. I appreciate your review. I'm very happy you enjoyed your stay and look forward to hosting you again. Have a terrific day.

10/10 Excellent

Meredith

Great location, clean and friendly staff!
Stayed 4 nights in Jan 2024
Response from Guest Service Manager on 7 Feb 2024
Hi Meredith. I'm very happy that your enjoyed your stay with us at the SureStay by Best Western Rossland Red Mtn. I hope you'll stop by again soon. Don't forget to look into our stay and play packages for our local golf courses this summer. Have a terrific day!

8/10 Good

Allene

Stayed 1 night in Feb 2024
Response from Guest Service Manager on 20 Mar 2024
Hi Allene, thank you for your kind review. I'm glad that you had a pleasant stay with us and look forward to hosting you again. Have a fantastic day.

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Guest Service Manager on 1 Feb 2024
Hi Darrel, thank you for your review. I'm pleased that you enjoyed your stay. I hope you'll stay with us again soon. Have a wonderful day.

2/10 Terrible

Cassandra, Spokane

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Guest Relations Manager on 30 Jan 2024
Hi Cassandra,I was hoping to speak with your about your stay. Any details you're willing to share would be greatly appreciated. Please reach our directly to the property and speak with our front desk manager. I hope to hear from you soon.Thank you.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Service Manager on 31 Jan 2024
Hello Nicole, thank you for your kind review. I'm very happy that you had a pleasant stay. I look forward to hosting you again. Have a fantastic day

10/10 Excellent

kevin

Stayed 1 night in Jan 2024
Response from Guest Service Manager on 31 Jan 2024
Hi Kevin, thank you for your excellent review. I'm extremely pleased that you enjoyed your stay at the SureStay Hotel by Best Western Rossland Red Mtn. I look forward to seeing you again. Have a wonderful day.

8/10 Good

ERIK, Ellensburg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room space for two queen beds was a bit small.
Response from Guest Service Manager on 27 Jan 2024
Hi Erik, thank you for your review. I'm glad you enjoyed your stay overall, and will take your comment into account. We appreciate all feedback as it helps us to improve the guest experience. I hope we'll see you again soon. Have a terrific day.

10/10 Excellent

John

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little place to stay!
Stayed 1 night in Jan 2024
Response from Guest Service Manager on 20 Jan 2024
Hi John, thank you for staying at the SureStay Hotel by Best Western Rossland Red Mountain. Your review is greatly appreciated. I'm very happy that you enjoyed your stay with us, and hope to see you again soon. Have a wonderful day.

10/10 Excellent

Ada

Stayed 1 night in Dec 2023
Response from Guest Services Manager on 11 Jan 2024
Hi Ada, thank you for your review. I am very happy that you enjoyed your stay at the SureStay Hotel by Best Western Rossland Red Mtn. I hope you'll stay with us again very soon. Have a fantastic day.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable with all the important amenities. The tub/shower was ok except for the water turning cold in the middle of a shower - good thing I go for a cold plunge every day. Breakfast in the dining room was simple and nutritious.
Stayed 2 nights in Nov 2023
Response from Manager on 28 Nov 2023
Hi Brian, thank you for your kind review. I'll have someone look into the shower going cold as that is abnormal. I hope you'll stay with us again soon. Have a terrific day.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hi Pat, thank you for your kind review. it's greatly appreciated. I'm very glad you enjoyed your stay, and hope you'll stop by again soon. Have a terrific day. -Manager

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated motel, lots of space in the room, neat and tidy and everything we needed. The outdoor hot tub is in a little gated area and didn't have a bathroom attached, so the ambience wasn't awesome, but the hot water still was! Good view of the land from up at the motel (we stayed on the backside) Evening front desk attendant was friendly and funny and helpful.
Stayed 1 night in Nov 2023
Response from Michael Browell on 7 Nov 2023
Hi Rhonda, your review is appreciated. I'm very glad that you enjoyed your stay and our hot tub. We update things regularly so check back for more renovations. We look forward to seeing you again. Have a terrific day.

6/10 Okay

Megan

Business traveller
Disliked: Property conditions & facilities
If you have mobility issues I highly discourage your stay here in the winter. They do not plow their parking lot of snow and allow it to get very unsafe. Their policy is to let the snow melt, which it did not while I was there. I did not feel like they were considering their customers safety and this is an ableist mind set. Hot tub was dirty and the room was only kind of clean, many areas not being wiped for a while.
Stayed 3 nights in Oct 2023
Response from Michael Browell on 7 Nov 2023
Hi Megan, your opinion is important to us, and we appreciate your feedback. Thank you for staying at our hotel. We would love to see you again so we can exceed your expectations. Have a wonderful day.

2/10 Terrible

Vance

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stairs to the upper level was out of service and the Continental breakfast didn't open until 7 so if you worked no breakfast should open at 6
Stayed 1 night in Oct 2023
Response from Michael Browell on 28 Oct 2023
Hi Vance, thank you for your review. We appreciate your feedback. Have a fantastic day.

10/10 Excellent

Kerry-Ann

Stayed 2 nights in Oct 2023
Response from Manager on 11 Nov 2023
Hi Kerry-Ann, I'm happy your stay was enjoyable. Thank you for your excellent review. We look forward to hosting you again. Have a fantastic day.

8/10 Good

Verm

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean well kept rooms.
Stayed 1 night in Oct 2023
Response from Michael Browell on 12 Oct 2023
Hi, Vern. Thanks for you review. I'm happy that you enjoyed your stay, and look forward to seeing you again soon. Have a fantastic day.

10/10 Excellent

Felicitas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown
Stayed 1 night in Sep 2023
Response from Michael Browell on 10 Oct 2023
Hi Felicitas, thank you for your kind review. I greatly appreciate you excellent score. I am very happy that you enjoyed your stay and look forward to seeing you again soon. Have a terrific day.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard and well kept property. Everything was clean and in its place. Note that check-in after a certain time (9pm?) will require a phone call and a bit of a wait. View around the property is nice. Overall, no complaints.
Stayed 1 night in Oct 2023
Response from Michael Browell on 5 Oct 2023
Hi, David. Thank you for your kind review. I'm pleased that you enjoyed your stay, and I look forward to seeing you again soon. Have a terrific day.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and very nice rooms.
Stayed 1 night in Sep 2023
Response from Michael Browell on 29 Sept 2023
Hi, Paul. Thank you for your kind review for our staff. Your review is greatly appreciated. We look forward to seeing you again soon. I hope you have a fantastic day

8/10 Good

Ernie

Stayed 1 night in Sep 2023
Response from Michael Browell on 14 Sept 2023
Hi, Ernie. Thank you for your very kind review. I'm extremely happy you enjoyed your stay. I look forward to hosting you again. Have a wonderful day.

4/10 Poor

Nolan, Kelowna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff is hit and miss here. The guy is much friendlier than the young gal! She cared zero on my golf story! What a waste of time just starting to talk to her on that it was! The hot tub has one of six jets that are powerful enough and NOT one plastic chair so you have to put your towel and shirt etc on the ground! I did not like this! Breakfast options are cereal and toast and muffin pretty much ONLY. Ran out of juice early into the 7 am to 9 am short time to even get breakfast. Can factor in say bananas and hard boiled eggs etc, yes? Was down to very last yogurt too! I can deal with very super limited breakfast options but cannot deal with the laziness of not keeping the outside clean and up to standards and up to PAR at least! Cig butts everywhere! There was an invention called the broom so long ago for use in such cases of other guest's utter ignorance! Cannot say to be rushing back! Internet was even super slow and lagging! That is the very least to offer guests these days I think.
Stayed 2 nights in Sep 2023
Response from Michael Browell on 14 Sept 2023
Hi, Nolan. Thank you for your review. We take all of our reviews very seriously. Especially critical ones as they help us to improve the guest experience. I hope you will choose to stay with us again so we can exceed your expectations. Have a fantastic day.

10/10 Excellent

stan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean with friendly and helpful staff.
Stayed 1 night in Aug 2023
Response from Michael Browell on 31 Aug 2023
Hi, Stan. I really appreciate your review. Thank you for your kind words for our staff. We pride ourselves in providing clean accommodations at a reasonable rate. I look forward to seeing you again. Have a fantastic day.

8/10 Good

Melissa

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Nice hotel, was able to get an upgrade to a king bed, clean, small jacuzzi hot tub outdoors available, friendly staff, pet friendly. Couldn’t hear the road traffic either. Cons: Booking for 2 adults and one baby I was only given the option for a room with two double beds (we had a playpen for baby), to book the king it had to only be 1 person staying the night for it to show available to book, the bathroom was extremely small with the sink outside in the main room. Very shallow tub as well (although great for small kids).
Stayed 1 night in Aug 2023
Response from Michael Browell on 23 Aug 2023
Hi, Melissa. Thank you for your review. We look forward to seeing you again. Have a fantastic day.

8/10 Good

Harriet

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Comfortable bed, great smelling bathing products, small accommodations but kept in great shape.
Stayed 1 night in Aug 2023
Response from Michael Browell on 18 Aug 2023
Hi, Harriet. Thank you for your kind review. I'm very happy you enjoyed your stay. We look forward to seeing you again. Have a wonderful day.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern. Bed was very comfortable. I would definitely stay again.
Stayed 1 night in Aug 2023
Response from Michael Browell on 16 Aug 2023
Hi, Troy. Thank you for your excellent review. We hope you'll stop by again soon. Have a fantastic day.

10/10 Excellent

Tami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room was clean and well equipped for our needs.
Stayed 1 night in Jul 2023
Response from Michael Browell on 5 Aug 2023
Hi, Tami. Your kind review is greatly appreciated. I'm very happy to hear that you enjoyed your stay with us. We pride ourselves with providing a clean comfortable stay for a reasonable price. We look forward to seeing you again soon. Have a wonderful day.

10/10 Excellent

sheree G

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This Property is an older style 2 story motel that has been renovated It is well looked after and the staff was pleasant .The room was small but clean and the Bed was comfortable .Complimentary brkfst.was adequate . The cost was reasonable for the one night and I would return again .
Stayed 1 night in Jul 2023
Response from Michael Browell on 3 Aug 2023
Hi, Sheree. I'm very happy that you enjoyed your stay with us. I appreciate your excellent review. I hope you'll stay with us again. Have a terrific day.

6/10 Okay

Cathy-Ann

Travelled with family
The property was close to my fathers. Enjoyed the continental breakfast. Rossland museum was right across the street. Gas station right next door, which was convenient. Room had an odor which smelt a little of wet dog.
Stayed 1 night in Jul 2023
Response from Michael Browell on 3 Aug 2023
Hi, Cathy-Ann. Thank you for your review. We like feedback both good and bad as it helps us to improve the guest experience. We hope you'll stay with us again. Have a fantastic day.

6/10 Okay

Derek

Ok
Stayed 1 night in Jul 2023
Response from Michael Browell on 3 Aug 2023
Hi, Derek. Thank you for your review. Have a terrific day.

10/10 Excellent

Ashleigh

Stayed 1 night in Jul 2023
Response from Michael Browell on 16 Aug 2023
Hi, Ashliegh. I'm very happy you enjoyed your stay. We look forward to seeing you again soon. Have a terrific day.

6/10 Okay

James

Stayed 1 night in Jul 2023
Response from Michael Browell on 16 Aug 2023
Hi, James. Thank you for your review. I hope you will return soon so we can exceed your expectations. Have a wonderful day.

10/10 Excellent

Janinne

Stayed 1 night in Jul 2023
Response from Michael Browell on 21 Jul 2023
Hi, Janine. Thank you so much for your kind review. We look forward to accommodating you again in the near future. Have a wonderful day.

8/10 Good

Suzanne

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Traveling with my 4 kids and dog this was a good place to stop. We stayed in a room with two queen beds and a pullout couch and everyone was comfortable. I would stay here again when looking for an economical hotel.
Stayed 1 night in Jul 2023
Response from Michael Browell on 18 Jul 2023
Hi, Suzanne. Your excellent review is appreciated. I'm happy that we were able to provide you spacious accommodation while travelling with your family. We look forward to hosting you again soon. Have a wonderful day.