Q - Hotels Ross-on-Wye hotels

"Good location, electric charger in car park is not theirs and did not work."

"Overall the property is very good. Very polite, friendly and helpful staff. The reception and common areas are impressive. However, the condition of the room was not great, in fact it did not meet Marriott standards. "

"We stayed as a small family during the Easter holidays, mainly to use the pool and spa facilities, with the hotel’s proximity to Gloucester Docks (around 2.5 km) also a key reason for booking. Overall, the experience was mixed. On arrival, our room had issues—most notably the shower. The bath–shower mixer tap diverter didn’t work, and water pressure was extremely poor, to the point even a bath was just a trickle. At £120 midweek (without breakfast), this didn’t feel good overall value. That said, the sole reception staff member was excellent. After a couple of prompts, and while clearly managing the desk alone, he moved us to a suite around 9pm, resolving the issue before bedtime. He also explained the water system is quite old, which may account for the pressure. The pool and spa were clean and functional—the sauna and steam room were up to temperature, and the gym well equipped—but overall felt dated and didn’t match expectations set by the price and photos. We didn’t use the restaurant/bar on the evening or for breakfast- there were no evident menus beyond an A4 printout, and pricing felt high; it was empty whenever we walked past. More generally, the hotel doesn’t match the polished Expedia photos. It looked dated, and even after the room change, the amenities and bedding were below expectations, particularly compared to Premier Inn. In summary, excellent staff, but the property and value for money unfortunately fell short"

"Friendly staff, welcomed me on arrival. I was early so waited in the lounge for check in, and as soon as my room was ready the staff member came to find me to tell me i could check in. Swimming pool area was clean and a decent size. Room clean and comfortable "

"Friendly check in"

"A great spot to enjoy some of the Cotswolds Way. Massive comfy bed and strong shower, although a bit let down by an old bath and cheap, clingy shower curtain. Nice bar area, friendly staff, and OK food. Good value breakfast, as you get continental plus a hot menu included. However, the full English I had was below par (definitely seemed pre-prepared rather than freshly made), but some of the other items looked better. "

"No pets"

"Lovely food, beautiful old hotel in the middle of a charming old town. Good parking behind the property. Very steep stairs to a room on the top floor. Comfortable bed but room was very warm."

"Lovely hotel, staff were extremely helpful and the facilities were brilliant. Will be back again!"