Hotel Dekat Ropewalk Shopping Centre

"Hotel was over booked, they did not respect my room. Booked me into another hotel."

"Most things were excellent except for the booking system. The hotel website had a phone number but no email! When the phone number was called we were asked what we wanted before being referred to just 1 of 2 options, with no chance of talking to a person. The phone would continue ringing for a little while before timing out. We were given no chance of leaving a message or to ask for a call back. We had to cancel our original booking in order to rebook using a different 3rd party website...

"No power outlets near bed to charge phone etc"

"Very basic"

"second time staying here first time was great this time not so. All water wasn’t working for at least two hours and had no notice, staff was rude over the phone when I was asking for help with something, a leak was coming through the lights in my room and the staff didn’t help just told us to stay in the room and there was nothing they can do"

"Room was clean and nicely presented. There is significant building work taking place so restaurant not open (which they did pre-warn me about,), and skeleton staff. However, the staff were super helpful and friendly. Everything closes at 8pm ( bar, front gates etc) so not a place to stay if you are looking to relax of an evening outside of your room. "

"Good : Easy to find, great comms, generally very clean indeed, quality of bathroom (great shower) and general decor far exceeded my expectation. Bad : False fire alarm at 4.30am, used underwear and socks from.previous guest in a drawer."

"Friendly welcome, clean tidy room, no smells, two small spiders. Comfy bed, nice hot shower. Breakfast was excellent, good choice."

"Clean and spacious "

"I had no breakfast but liked the car park "

"Stylish Hotel with Super Convenient Location just 1 mins walk from the Rail Station"

"Very quiet and peaceful area, right next to a church and a town square. Own kitchen and restaurant. Only had breakfast and it was great. Shower and WiFi also worked as it should"

"Hotel and room really clean Leisure facilities really good"

"Brilliant property - 10/10. The only issue was noise on the second night."

"Fantastic stay. Lovely room. Free parking and £10 for our dog to stay ( 2 night stay) food was lovely and we could take our dog with us. The staff were fab made a fuss over our dog and nothing was too much trouble for us or her. Opposite, there is a field that you can take your dog for a walk. Thank you for a lovely stay. We will definitely be back. "

"Big room"