Front of property

Reviews of Hotel Golden

2 out of 5
Hotel Golden
Via Marche 84, Rome

Reviews

9.4

Exceptional

Rating 10 - Excellent. 298 out of 389 reviews" "
Rating 8 - Good. 67 out of 389 reviews" "
Rating 6 - Okay. 14 out of 389 reviews" "
Rating 4 - Poor. 5 out of 389 reviews" "
Rating 2 - Terrible. 5 out of 389 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jason, Barrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Giuseppe on 3 May 2024
thanks for your feedback Jason.. arrivederci a presto qui a Roma!

10/10 Excellent

Roberta T.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a little gem! A family run business they take great pride in their rooms. This is a great find for short stay as rooms are very small - but very thoughtfully outfitted with everything you will need. There is great A/C, double windows to keep street noise out, a chair, a small desk, a small refrigerator and comfortable beds with spotless linens. Plus for devices are right next to either side of the bed. The shower is not American-size but very good size from Italy. The water pressure is excellent. Amenities include shampoo, soap, hair dryer, shoe shine sponges. There is a magnifying mirror and nice fluffy towels. The location is great for strolling; it is right off Via Veneto! We recommend this hotel whole-heartedly!!
Stayed 1 night in Apr 2024
Response from Giuseppe on 30 Apr 2024
Roberta, grazie graziee! very important review because it states all the important aspects we are focusing in:family ambience, family that lives in the property which adds lots of value to customers experience.. Air Conditioning that woks and you can feel it as you enter the room.. double windows that keeps rooms quiet for a good sleep, comfortable beds.. and then very good hot water pressure (we just invested in a brand new water hardware to make showers even better) it is the essentials that we have learned during the years that really matters to our guests.. and we are so happy that you have highlighted them.

10/10 Excellent

Leonardo

Travelled with partner
Liked: Cleanliness, staff & service
Excellent stay and close to metro! Will repeat
Stayed 2 nights in Apr 2024
Response from Giuseppe on 30 Apr 2024
grazie Leonardo.. for muy family there is nothing more pleasant than to have repeating guests (in these 30+ years that we are runing the property) we have seeing kids getting back with their own families, and I can not explain how fantastic that is for us.. cant wait to have you both back!

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great family run establisment. Helpful staff. Great location, with lots of amenities within walking distance.
Stayed 4 nights in Apr 2024
Response from Giuseppe on 30 Apr 2024
grazie.. it is so important to us to read that you enjoyed our family hotel and the ambience we (family and guests) make of our property all together.

4/10 Poor

Tamara, Ottawa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No matter what other reviews say: this is a two-star, cheap hotel. Yes, the location is good, but that's where the puck stops. All the responses from the owner are along this line: our family lives on the property and we need to protect ourselves. While I absolutely agree with that, there are no excuses for: - our room was never updated, dirty wallpaper peeling off, didn't feel clean, and it was a smell of dust everywhere - even in the blankets. - our room was located next to the reception, and it was really noisy; - no iron and ironing board in the room. no kettle to boil some water for tea; - only plastic cups in the rooms! - the staff going around the 'hotel' wearing shorts or bathrobes? - the breakfast is pathetic and overpriced! Juice is served in a plastic cup, a few pieces of cheap fruit (mostly apple and orange), some warmed up (or not) pastry, and if you are lucky, eggs. And..in the empty dining room they choose a table where you will sit! - the whole atmosphere at the hotel was sad, dark, and controlling. You can (read: they can) hear every word that is said in the room, or anything else happening inside of the room. Even if you put a 'do not disturb' sign, they will get in the room while you are out. - Sorry, but I did not find that family so amazingly friendly. - The bottom line is: no, I would not recommend this hotel to my family and friends. If you travel to Rome, you better prepare more money so you will have enjoyable stay in a decent hotel.
Stayed 9 nights in Feb 2024
Response from Giuseppe on 30 Apr 2024
we are sorry to read that you did not enjoy staying with our family at the Hotel Golden.. and yes, when you leave air conditioning on with windows open and all the lights on in the room (when you are not in the room) what does it means?? we get an alarm here at the reception and WE HAVE TO GET INSIDE THE ROOM to either close the window or turn off air conditioning to elave the window open (I mean, is it normal???)I add nothing else!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The old building that it is housed in was quite lovely
Stayed 4 nights in Apr 2024
Response from Giuseppe on 24 Apr 2024
grazie Robert.. it was a pleasure for my family to host you at the Hotel Golden, it is our home and it becomes home of all our guests while in Rome!

10/10 Excellent

Susan Man Sin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, friendly staff
Stayed 1 night in Apr 2024
Response from Giuseppe on 22 Apr 2024
grazie Susan, it helps our family a lot that you share with all the Expedia community your experience at the Hotel Golden of Rome.. especially when you highlight how clean our property is (because we are investing a lot of our resources to offer our guests clean, sanitized and very efficient accommodations (with lots of hot water pressure, fast wifi and a great air conditidioning) with are essentials for a comfortable stay.. and then yes, the value that a local family that lives in the property can add to each one of our guests experience.

10/10 Excellent

dave

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located near the Villa Borghese which makes it easy to walk to the Spanish Steps, Trevi Fountain and the Galleria Borghesse. The hotel is very clean and the staff, who are mostly family, are very helpful and pleasant. Being a 2 star hotel means there's not a lot of amenities but if you just need a nice place to sleep (after all your in Rome, why would you hang out in a hotel room), it's hard to beat this place
Stayed 3 nights in Apr 2024
Response from Giuseppe on 17 Apr 2024
grazie Dave, your words confirm us that the quiet and safe family ambience we provide our guests to interact with (while in Rome) is not just appreaciated but it offers so much value to the overall experience.. your review is important for us because you have noticed the essence of our local authentic hospitality: a true home, with a family ready to help h24, and in such a premium and quiet location (a place where you can be sure you can sleep well and then enjoy Rome) having someone always available that cares of your overall experience and not only the hotel experince.

8/10 Good

Sandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mary Theresa and her family are excellent hosts — friendly and very attentive to any need that arises. The room and hotel overall were very clean and well maintained. The location is terrific — very close to the Borghese Gallery and not far from the Spanish Steps. There was no breakfast available during our stay but a coffee bar located a few short steps away provided our morning coffee and croissants. I highly recommend Hotel Golden.
Stayed 4 nights in Apr 2024
Response from Giuseppe on 16 Apr 2024
grazieeee Sandi.. it makes our family super happy to read that you had a great experience here at the Hotel Golden.. it is our goal to make our guests feel part of the family (that is why we always say Rome as Home) and you make us enthusiastic when you guys write about it yourselves.regarding breakfast, after covid with all the inflationary pressures the global economy suffered, and given that we have a 30 years + customer base used to our place, we did not want to raise our rates accordingly, so we came out with this NEW discounted ROOMONLY rate plan that allows our guests to keep enjoying our place, our great location, by just removing breakfast out of the equation.. so our rate would still be so convenient compared to our competitors in our premium neighborhood (next to the oasis of the Borghese gardens, Spanish Steps, Via Veneto and Trevi Fountain) so our rates keep staying affordable and decent, and we invested those breakfast resources in other VERY important features like cleaning and sanitation (which our guests tell us in person that they notice it and really appreciate our efforts in doing so)the other reason we removed breakfast out of the rate with this ROOMONLY rate plan, is because just under our property, there are 4 very local coffee shops, where you can enjoy not only the Italian typical breakfast but also full american breakfast (great quality and convenient prices because those are all coffee shops for locals, so our guests enjoy it a lot, all of them with outdoors seating) and that is the reason we felt confident to procede with this roomonly rate plan.. hope to see you guys again soon!

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel and the hospitality from the lovely owners and staff. We had the conjoined family room which was beautiful and fairly quiet. The room got serviced every day and they even put the air con on for us for when we got home. The beds were incredibly comfy and both the bedrooms were large. The hotel and rooms were really clean and everyone was so helpful. If we ever come back to visit Rome, we would absolutely stay here again.
Stayed 4 nights in Apr 2024
Response from Giuseppe on 15 Apr 2024
grazie Carolyn, this is exactly our goal, as a local family we are here to provide not just the comfort of a safe and quiet property (where not only our family works but also lives) and this guarantees that we let our guests in and out of the property and we know who sleeps in evey accommodation (which allows us to control who gets inside each accommodation) and just this keeps the property super quiet and safe.. then yes, cleaning is a MUST.. all supervised by Mamma Teresa (just like home) and the family ambience that we offer to our guests, our support, our happiness to see our guests enjoy Rome just the same way we enjoy it when we have time to stroll around it.. hope to see you guys soon again here at the Hotel Golden.

10/10 Excellent

Sammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Giuseppe and his family were so welcoming! This was our first trip to Rome, and he made us feel super comfortable. We had a view facing the entrance to Villa Borghese, which includes an ancient wall... I would definitely stay here again!
Stayed 2 nights in Mar 2024
Response from Giuseppe on 15 Apr 2024
and me (Giuseppe) and all my family can't wait to have you again.. that is our joy, to see our guests come back during the years (we are already in our 3rd generation of the family running the property) and in these 30+ years, we have seen kids now return to the Hotel Golden with their own kids, and it is a feast of emotions to see them each time they return.

10/10 Excellent

Salvador Milella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family owned and operated hotel. Comfortable, clean, safe neighborhood just far enough removed from the major tourist hustle and bustle. People running the property were amazing and the breakfast offered for 20-Euro each is fabulous. Quiet spot to relax after walking the city all day! Grazie Hotel Golden for a great stay!
Stayed 7 nights in Mar 2024
Response from Giuseppe on 1 Apr 2024
Salvador it iwas such a pleasant experience also for our family to meet and share a bit of our time with both of you.. what makes our place special is that family ambience that our guests (just like you both did) allows us to keep this place like a true home, just like a family place, quiet, safe and supportive.. and we look forward to having you back in the near future.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right next to the park, which is why I chose it. Also conveniently close to a few car rental agencies if you’re renting when you leave the city. A few minutes from a bus stop as well. I’ve stayed in six different places so far on my trip and by FAR this hotel had the best staff. They were so kind, helpful, and accommodating. We had a lot of luggage and they graciously let us drop it off early and then pick it up late after check in. I can’t say enough good things about them! The room itself is spacious and seems like it was formerly a high end apartment. The biggest things for me about a hotel room are cleanliness, bed comfort, and shower quality. This easily checked all three boxes. Would absolutely recommend!
Response from Giuseppe on 25 Mar 2024
grazie di cuore Lisa.. your comments about your experience with our family here at the Hotel Golden of Rome makes me start my day in such a positive way: first of all because it makes us happy to know that we were able to help you enjoy your visit in Rome and secondly, because you highlighted all the aspects that we are focusing nowdays, LOCATION, a LOCAL FAMILY to interact with (that offers an added value to our guests) SAFETY, efficient WiFi, Air Conditioning and water pressure in the showers, and then the most important, a very CLEAN property (after covid, with all the financial stress we went thru, we had to cut into a few services in order to keep business going, but we have invested all our resources in what you mentioned in your review)

10/10 Excellent

Aaron, Newton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the atmosphere of a small-family business that works hard for their customers.
Stayed 7 nights in Mar 2024
Response from Giuseppe on 25 Mar 2024
grazie Aaron, it is a mutual enjoyment, we enjoy so much the time we are able to share with our guests, and any advise or local idea we share with our guests is done with our hearts.. and it is the spirit of the Hotel Golden and the added value of having a local family that cares a lot about guests experience in Rome.. you know you have home and family here in Rome!

8/10 Good

Ludmila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, walkable distance to the city center and main attractions. Very good attitude.
Stayed 3 nights in Mar 2024
Response from Giuseppe on 21 Mar 2024
we enjoyed so much the time we shared with you Ludmila.. thanks for having chosen the Hotel Golden as your base in Rome! you know you always count with my family here in Rome..

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely helpful & friendly. Highly recommend.
Stayed 3 nights in Mar 2024
Response from Giuseppe on 18 Mar 2024
Michelle this is home here at Hotel Golden and you know that anytime your travels bring you here, you have family to visit.. thank you for the great time we shared together!

10/10 Excellent

Tilemachos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Giuseppe on 4 Apr 2024
gracias de corazon! it makes us happy to know that you had a great time here at the Hotel Golden of Rome.. home and family in Rome.

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Giuseppe on 13 Mar 2024
grazie Konstantin for such good feedback.. it was a pleasure for all our family to be your hosts and share our home with you guys.

10/10 Excellent

Ady

Liked: Cleanliness, staff & service, property conditions & facilities
Giuseppe was extremely friendly & helped us with all our inquiries. The Hotel was perfect for us & if I came back to Rome, I would book here again.
Stayed 2 nights in Mar 2024
Response from Giuseppe on 11 Mar 2024
it would be such a pleasure for all my family and especially for me to have both of you back again here at the Hotel Golden.. you know you have home here in Rome and nothing makes us more happy than seeing our guests coming back during the years.. grazie di cuore!

8/10 Good

Holly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very tiny room but we made it work. Spent two nights in Feb 2025
Stayed 2 nights in Feb 2024
Response from Giuseppe on 22 Feb 2024
grazie Holly.. we offer different sizes of rooms (and obviously rates go accordingly with the space available in the room) we go from the SMALL DOUBLE ROOM, then the CLASSIC DOUBLE ROOM, the SUPERIOR DOUBLE ROOM and then the super big FAMILY SUITE (so it depeends on each one needs)

10/10 Excellent

Colin

Travelled with partner
Liked: Amenities
The Family who own & run the Hotel were absolutely amazing. They made our stay absolutely terrific & I would recommend a stay to any of my family & friends. The location is within easy reach of the all the tourist sites but without the City Centre hassle. And the Hotel is surrounded by lovely bars, cafes & restaurants. All good quality without inflated City Centre prices. What a wonderful stay we had. Thank you to the family at Hotel Golden. We shall forever remember your wonderful hospitality.
Stayed 3 nights in Feb 2024
Response from Giuseppe on 19 Feb 2024
Colin reading your words you made me think how important it can be the interaction of the family with each one of our guests (we are a humble family, working all together) already 30 years we are offering our genuine hospitality here at the Hotel Golden of Rome (we live in the property) and that helps us be always there for our guests (make them feel safe and also supported for anything they might need while in Rome) we love to make this place feel like home, like staying with family and we are so glad you perceived and enjoyed that experience yourself during your recent visit.. grazie Colin!

10/10 Excellent

mario r

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Feb 2024
Response from Giuseppe on 16 Feb 2024
gracias Mario, fue un honor y un placer para toda mi familia atenderles y hacerles sentir en casa con nosotros.. les espero pronto!

10/10 Excellent

Marlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Giuseppe on 21 Mar 2024
grazie Marlyn! you will always have home here in Rome! and we hope to have you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location
Great location close to Villa Borghese Park and the city center. Super friendly staff. The room size was good. It's an old building but it's well-maintained. Great value for money.
Stayed 3 nights in Jan 2024
Response from Giuseppe on 6 Feb 2024
thanks for your feedback! we are so happy you felt comfortable with our family and enjoyed our great location (walking distance to all the sites but at the same time away from the noise)

10/10 Excellent

Viviana, Carolina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El Hotel fue perfecto para nuestra corta estadía en Roma. Estamos muy agradradecidos por el trato de Giuseppe quien fue muy atento, amable y servicial. Habla español, ofrece servicio de lavandería, nos ayudó a conseguir taxis y el desayuno hecho en casa estuvo delisioso.
Stayed 4 nights in Jan 2024
Response from Giuseppe on 19 Jan 2024
gracias Viviana, fue un placer poder servirles y sobretodo hacerles sentir en familia.. cuando estén de vuelta a Roma, ya saben que aqui tienen CASA.

10/10 Excellent

abraham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel. Gusseppe and the staff are lovely and helpful. The Golden is located perfectly. And there a lot of dining options available around. This is a must stay. In Rome
Stayed 3 nights in Jan 2024
Response from Giuseppe on 15 Jan 2024
grazie Abraham! all my family loved sharing time and interacting with your family.. we are here to support our guests and we are happy you have enjoyed our hotel.. till next time that your travels bring you back to Rome, receive blessings from our hearts.

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great economic hotel to stay at
Nice quite hotel in a great location with plenty of good restaurants and shopping within walking distance, great staff and being a family business extra friendly
Stayed 3 nights in Dec 2023
Response from Giuseppe on 8 Jan 2024
grazie Shane.. in just few words you described perfectly our property and we are so glad you perceived the family ambience that we as a family are able to offer here at the Hotel Golden, which makes of our place a home for lots of returning guests that during these 30 years keep returning to visit us, and it makes us so happy to see them almost every year.

6/10 Okay

Michelle

Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Takayuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Giuseppe on 26 Dec 2023
what a pleasure for all my family to be your hosts.. and anytime your travel brings you back to Rome, you already know you have home here in Rome.. and compliments for your Italian Takayuki.

10/10 Excellent

RAJESH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 2 nights in Dec 2023
Response from Giuseppe on 23 Dec 2023
Rajesh grazie! it was a beautiful experience also for our family to meet your family and share a bit of time together.it makes our day when we perceive that our guests are happy staying at home with us.Merry Christmas!

10/10 Excellent

Marsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful family ran hotel. It was like staying at a friends home. There are a couple flights of stairs so if you have mobility issues I wouldn’t recommend. It was a bit of a walk, not too bad but not “close” to some attractions it was very quiet and peaceful in the room. Great restaurant San Marcos just down the way. All and all a very wonderful stay.
Stayed 4 nights in Dec 2023
Response from Giuseppe on 21 Dec 2023
great feedback Marsha.. thanks for sharing your recent experience here at the Hotel Golden of Rome..we loved that "it was like staying at a friends home" (that is exactly who we are) and that is why we always say: Hotel Golden, Rome as Home!

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from Giuseppe on 19 Dec 2023
how important it is for our family the support and the perceived appreciation of our guests.. it means a lot to us because it confirms that we as a family running the Hotel Golden, are able to offer something different to our guests than the usual hotel hospitality (an authentic homey place) grazie Peter!

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can not say enough positive things about our stay at Hotel Golden in Rome. Thank you to Giuseppe and his family for making our stay a most memorable one. The hotel is quiet, centrally located (just 2 blocks away from Via Veneto and Villa Borghese), and very clean. We covered most of the landmarks of the city by foot. Both my husband and I were thrilled with the personalized and friendly attentions of the staff. We hope to be back soon and are grateful for all of the warmth and hospitality. Highly recommended.
Stayed 6 nights in Dec 2023
Response from Giuseppe on 15 Dec 2023
grazie Cristina, it was such a pleasure for all my family to meet and share our time with you and Javier.. and we are so happy to read that we were able to offer you a comfortable base to explore Rome.. we cant wait to see you guys again.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this family-owned and family-run hotel. Giuseppe was usually there when we left in the morning and when we returned late at night.
Stayed 4 nights in Dec 2023
Response from Giuseppe on 13 Dec 2023
likewise Stephanie.. we really enjoyed the time we were able to share with your family.. such a pleasant company that made us feel you guys like family staying over.. and yes, I (Giuseppe) invest a lot of my time to help our guests, and it is not rare to see me here all the time (and when you live in the same place you work, you never have hours) it mades me feel happy to see happy guests enjoying their time here in Rome like a local.

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Rome
Guiseppe was an amazing host from checking in to checking out. He helped us book our return journey to the airport with a private van and recommended a fantastic cafe just across the road where we ate outside (with no extra charge) every morning. Our room was made fresh and clean everyday. The 108 year old elevator was a delight to use. The hotel is within walking distance to the Espagna Metro Station, Trevi Fountain, Spanish Steps, Pantheon, Villa Borghese gardens and is surrounded by restaurants and up market stores. Overall it was an amazing experience and would 100% stay at Hotel Golden again. 10/10 from this happy family
Stayed 4 nights in Dec 2023
Response from Giuseppe on 13 Dec 2023
Alison we are wordless, it is amazing to notice how with genuinity we can add a lot to our guests experience in Rome.. we read your feedback and felt blessed to have guests like you guys that appreciate not only the comforts of the our property, but the interaction with our family.. it is a trully blessing!

10/10 Excellent

Donya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Giuseppe on 13 Feb 2024
grazie Donya, for my family it is so important that our guests leave Rome wanting to come back as soon as possible.. we look forward to your next trip to Rome!

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Giuseppe on 7 Dec 2023
grazie David

8/10 Good

Amanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Giuseppe on 7 Dec 2023
for our family it is important to provide a positive experience to our guests, so thanks for your feedback Amanuel.

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent pace to stay in Rome. The owner of the hotel is very friendly and helpful. I didn’t try the breakfast but I am sure is amazing because is done by an italian nonna. Highly recommend.
Stayed 3 nights in Nov 2023
Response from Giuseppe on 30 Nov 2023
grazie Jorge.. it was nice to meet you guys and share a bit of time together here at the hotel each time you returned back home from siteseeing.. I look forward to your next visit when your travels bring you back to Rome.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful.
Stayed 3 nights in Nov 2023
Response from Giuseppe on 28 Nov 2023
thanks for your feedback Matthew.. family run, in a great location, makes of the Hotel Golden a safe and quiet base to enjoy Rome, and we are glad you perceived it.

8/10 Good

Enriqueta

Liked: Staff & service
Good
Stayed 1 night in Nov 2023
Response from Giuseppe on 25 Nov 2023
gracias Enriqueta, de verdad un gusto conocerles y compartir con todos ustedes durante vuestra breve estadia en Roma.. sabes que cuentan con toda nuestra familia cuando necesiten CASA en Roma.

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the family feeling. Great hosts
Stayed 3 nights in Nov 2023
Response from Giuseppe on 24 Nov 2023
what a beautiful review.. so important to us as a family to know that our guests perceive that family feeling that makes the Hotel Golden a real home and our guests part of the family.. grazie Tanya

10/10 Excellent

Naiomy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Giuseppe and his family were incredibly friendly and helpful. Lots of food places are walking distance. Place was very homey and clean.
Stayed 5 nights in Oct 2023
Response from Giuseppe on 19 Nov 2023
grazie Naiomy for your genuine feedback.. in just 3 words you described our property: friendly, homey and clean.. a safe place (where the owners stay awake until the last guests come back home for the night) and that believe me, makes a huge difference for quietness and safety of the property, and we are glad you have perceived it yourself.. we love to be described as a home, your home in Rome!

4/10 Poor

Susan, NEW MILFORD

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Anything but golden just no couldn’t even take the key with us did t upgrade at all the bathroom was a horror and no amenities the family is I guess nice but would give us a cup of coffee in the morning unless we ordered in advance the room was so old fashioned the bed was comfortable that’s the only saving grace
Stayed 1 night in Nov 2023

10/10 Excellent

Sanghamitra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just left Roma after a five night stay. LOVED hotel Golden!! The staff is absolutely amazing! It is a small family owned business and the family members treated us like family. Perfectly clean rooms and amazing hospitality! Walking distance to all attractions in Rome and many many amazing restaurants nearby. Giuseppe, was an amazing host - from making sure we were comfortable, to calling in taxis when requested, to helping us make reservations for restaurants….we couldn’t have asked for a better host! They was a transport strike (today) and he helped us with calling bus services and taxis to make sure we reached our next destination. We are so happy that we stayed here and highly recommend this establishment!!
Response from Giuseppe on 19 Nov 2023
..and we were so happy to meet and share those 5 days together with your family.. it is the best part of our job: the daily interaction with our guests, and it is one of the reasons we did all we could to save the Hotel Golden from the covid disaster.. you guys made us feel like having family staying over, and that is the HOTEL GOLDEN: a place where we help each other, quiet and safe location, great base for our guests to start their journeys in Rome and the value added support of a local family that treats their guests like family.

10/10 Excellent

An, Los Angeles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Convenient location.
Response from Giuseppe on 15 Nov 2023
thanks for such positive feedback, and we are happy to have provided you with a friendly base from where to enjoy your Roman holidays.. it was a pleasure for all my family to meet both of you and be your hosts while in Rome!

2/10 Terrible

Garabed, santa ana

Disliked: Property conditions & facilities
Must always be buzzed in to get inside hotel. Key must always be dropped off at front desk when leaving, then must pick up again when returning. No privacy at all from other rooms, can hear precisely everything the next room room occupants conversation & bathroom business. Awfully expensive for what we received, just horrible.
Stayed 3 nights in Nov 2023

6/10 Okay

Barry

Stayed 2 nights in Oct 2023
Response from Giuseppe on 2 Nov 2023
grazie Barry

8/10 Good

Koichiro

Stayed 3 nights in Oct 2023
Response from Giuseppe on 24 Nov 2023
grazie Koichiro.. it was a pleasure to meet you and all our family glad to be your hosts.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night at this hotel, but it was clean, comfortable and the location was great. The staff was very helpful and friendly.
Stayed 1 night in Oct 2023
Response from Giuseppe on 29 Oct 2023
we are so glad you had a positive experience here at the Hotel Golden on this trip (we invest a lot of our efforts to provide to our guests a very clean, efficient and comfortable rooms) and your feedback is important because even with just a one night stay, you were able to perceive and enjoy it.Rome is a city that brings you back many times during the years, so I am sure we will have the opportunity to see and share with each other again, and you know you have home here in Rome.