"We had a very disappointing experience at this property. The heating in our room was not working, and despite waiting approximately 1.5 hours while staff attempted to fix it, the issue was not resolved. We requested a room change, but this was not accommodated.
Given the late hour and our early flight the next morning, we had no reasonable option but to leave and book another hotel.
Overall, the hotel was unable to provide a basic and essential service, and the lack of a solution or alternative made the situation very frustrating."