"I travel to Cleveland frequently for work. This was the first & last time staying here. I paid $250/night for a room with a non-working AC unit. I went to the desk to ask them about it, they told me it was “motion activated.” I went back to my room & walked around for a few minutes - still nothing. Looked around & couldn’t find any sensors. Called down to the desk & they offered to send an engineer to check it out…at 9:30PM. I had to ask to be moved to another room, in which they acted like that was the most difficult thing they had to do. The new room had a working AC, but not a great one. I live in a large city so the outside noise didn’t bother me, but if you aren’t used to it then I could see the street noise being bothersome. The hallway noise was annoying. There’s a several inch gap from the door to the floor so you hear EVERYTHING in the hallway. It had a good view, but not worth staying here at all. I didn’t trust all the reviews I read about the staff, but they were right…"