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Reviews of Hyatt Place Richmond/Chester

3 out of 5
Hyatt Place Richmond/Chester
13148 Kingston Ave, Chester, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 481 out of 1000 reviews" "
Rating 8 - Good. 297 out of 1000 reviews" "
Rating 6 - Okay. 117 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Travelled with family and small children
Everything was amazing and we will stay again
Stayed 1 night in May 2024

10/10 Excellent

Antonia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice experience
Stayed 1 night in May 2024

2/10 Terrible

Alexandra

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hallway smelled strongly like urine and the room smelled like mildew. My friend and I checked out a couple hours after arrival because we could not stand the smell.
Stayed 1 night in May 2024

10/10 Excellent

Camille

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, staff was very nice and helpful. I’d stay anytime.
Stayed 1 night in May 2024

10/10 Excellent

Dominique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 4 nights in May 2024

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk folks were professional and genuinely nice.
Stayed 1 night in Apr 2024

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff very welcoming and helpful. Rooms clean and comfortable, but starting to show some age. Location very convenient, easy access on and off major highway. Excellent breakfast. Would stay there again.
Stayed 1 night in Apr 2024

4/10 Poor

Jeremy

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The bar was limited, I had to hold the tv up with my cologne and another remote. The Starbucks machine was out of coffee beans and after hours they wouldn’t open for the delivery man in church it made my food kind of cold. The staff was great though just poor at everything by else.
Stayed 3 nights in Apr 2024

2/10 Terrible

Shawona

Travelled with family
Disliked: Cleanliness
The hotel was definitely a disappointment I stayed there before it was much better it’s giving a motel the smell is so bad the rooms are not clean the bathroom had a bad looking tub I did not take a shower I wish I would’ve choose a different hotel but my grandma lives close by and is going through chemotherapy I WILL NEVER STAY THERE AGAIN
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

Tilila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt that we were welcome and appreciated with choosing the Hyatt Hotel. The front desk was very friendly and very welcoming in greeting us! We flew from California Monterey and the reason of being in Richmond Virginia was our son graduation for AIT at Fort Lee Base. So we are very pleased with our staying at the Hyatt Hotel! Bravo! To Cody & the kitchen service, much appreciated!!! We also left a tip for the Housekeeper and their service.
Stayed 2 nights in Feb 2024

10/10 Excellent

Leslie

Stayed 2 nights in Feb 2024

10/10 Excellent

Brandon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had an amazing stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Beth, SOUTH POINT

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk went above and beyond for us to let us get checked in early. Room was clean and so nice. No complaints.
Stayed 1 night in Feb 2024

2/10 Terrible

Peter M

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

James, Ringgold

Stayed 1 night in Feb 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Elyse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very warm welcome from the front desk attendant. Check in was a breeze. Breakfast was above average. My only call outs would be that I had no shampoo and there wasn’t utensils for breakfast but I was accommodated immediately.
Stayed 1 night in Feb 2024

8/10 Good

djm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a quiet place to stay with not a lot of slamming doors or elevators it was great
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Salma

Travelled with family
Stayed 2 nights in Jan 2024

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience and the location was easily accessible to all of the activities.
Stayed 2 nights in Jan 2024

4/10 Poor

Ebonee

Business traveller, Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
NEVER AGAIN
Will never stay at this hotel again. Beds were extremely uncomfortable. Linen was dirty, no bedding was provided until after 10 for the pullout couch. Had to work the next morning and called out due to lack of sleep from how uncomfortable the beds were.
Stayed 1 night in Jan 2024

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Nilsa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we walked through the door, my toddler said, " Amazing"! Our room was clean, and didn't smell (most hotel rooms trigger my allergies). We had two double beds, a couch, desk, and two seater table. Breakfast was hot and delicious, and the staff was friendly.
Stayed 1 night in Jan 2024

8/10 Good

Jeremy

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Bert

Travelled with partner
Liked: Amenities
Nice property. Just a little outdated. But everything was clean and comfortable. Missed a phone charging connection next to my bed
Stayed 1 night in Dec 2023

6/10 Okay

Steven

Stayed 1 night in Dec 2023

4/10 Poor

Huixian

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Come with family and small kids. Booked a family room. Arrived at 8:30 pm no staff at front desk had to wait to check in. Room was outdated and lack of proper bedding. Fridge does not work. Tissue and toilet paper were obviously left over. A tiny tinny piece of hand soap and body soap, a small tube of shampoo and conditioner is all it offers as bathing. I stayed at Hyatt a lot in many families trips. Thought it is a safe pick but this one absolutely threw me off.
Stayed 1 night in Dec 2023

8/10 Good

Katherine

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although my stay was short I did enjoy this property. Overall it was nice. A bit dated in certain areas, but clean nonetheless. This was the first time staying in a hotel with my service dog too. They were nice enough to put me as far away from the elevator as possible & gave me a sign to hang on the door if I went out but left my doggo in the room. The room was very comfortable & well made when we arrived.
Stayed 1 night in Dec 2023

10/10 Excellent

Chawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Nicolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The young gentleman who checked me in at the front desk was very friendly and professional. The room was clean and cozy.
Stayed 1 night in Dec 2023

8/10 Good

Mark

M

10/10 Excellent

ALICIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for my brothers graduation & the hotel was quiet, convenient & comfortable. Very close to certain locations. Will definitely stay here again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Thomasine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VSU GRADUATION
Our stay was short but relaxing and fun. The staff was very friendly and demonstrated excellent customer service.
Stayed 1 night in Dec 2023

10/10 Excellent

Kawan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Could have used a microwave in the room
Stayed 1 night in Dec 2023

6/10 Okay

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice. Room Nice. Breakfast poor: limited selection, warm food not warm.
Stayed 1 night in Nov 2023

8/10 Good

Xiaohua

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Keshia

Travelled with family
Disliked: Property conditions & facilities
Usually stay here with the family when visiting. Housekeeping is not the best, bed linen was extremely worn out and the bathtub had a slow drain.
Stayed 6 nights in Nov 2023

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was actually an accident as I booked the wrong Richmond Hyatt Place; however, it was a pleasant stay. Staff was friendly and helpful. My only complaints were that the pillows were not comfortable - they felt like trash bags filled with stuffing and covered with a pillow case. And I was disappointed that the TV didn't have streaming capabilities like the Hyatt Place where I usually stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Teresa, North Chesterfield

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to food and gas
Stayed 3 nights in Oct 2023

10/10 Excellent

Derron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023