Hotels near Richmond Avenue

"Mall near by!"

"The carpets and my first room was rundown - the carpets had stains and looked outdated- the bathroom was nice and the staff spectacular "

"Clean hotel, nice area, nice staff, will definitely be back."

"Rooms are really dark. Only 1 bedside lamp (in middle of beds) and one small plug in lap. Just to dark in there. We were in a corner room on the 7th floor. "

"Breakfast was really good. The place definitely suited our needs. However the pullout sleeper needed an upgrade. Some of the upholstery needed a steam clean. Would we stay again, yes. However, there are just certain little things that need to be addressed "

"They don't really have a coffee shop much to my dismay. Getting a cup of decaf was a chore and I didn't even want to see what would've happened if I asked for a latte. The service was good and the people were very nice, but you need a coffee shop or stand."

"Clean, quiet and comfortable room. Breakfast was great! Would definitely stay again. "

"Room was ok AC was loud and room didn't really stay cool staff was excellent though"

"Customer service. We know BAD customer service when we see it, but how often do you see GOOD? Even rarer still is GREAT customer service! Today I personally experienced amazing customer service! My team and I were sitting in the lobby of our hotel (Holiday Inn Express, Houston Galleria) working before our next meeting and I was coughing due to my allergies. Dazhanae came over and offered all 3 of us bottled water. We were thankful and then later she came back and brought me 3 cups... hot water, lemon, and condiments and a tea bag (honey, sugar). She even brought me a fresh box of Kleenex!! No questions about why we were still hanging out working in the lobby, why I was coughing, etc. Just genuine care and concern. I went back to talk to her and get a picture, introduced myself and told her how much I appreciated her. I mentioned I live in Ft Worth and run a dementia day program. She then said, "I started in senior living, memory care!" What a small world! I'm happy for Holiday Inn Express for having such a great employee, but I'm sad for the senior living community that doesn't have this great employee, (but that's another post on retaining those gems that work in senior living over the long term!) "I told her, if my day program was in Houston I'd be hiring her!" It's the little things that make a big difference! "