Hotel Dekat Regal Lansing Mall

"Staff"

"We recently stayed at Hilton Garden Inn Lansing West and had mixed feelings about the experience. At first glance, the hotel and room appeared clean and well maintained. The common areas were presentable, and the room initially gave a positive impression. Unfortunately, that impression changed when I went to take a shower. I found a used bar of soap left behind on a shower ledge that clearly had not been wiped down between guests. Even more concerning, the shower floor was extremely slippery....

"Fine for a one night stay"

"The room was a nice size. The beds were comfortable. The room was worn and not terribly clean. It felt like it really needed a good deep cleaning, more in depth vacuuming scrubbing. The hotel is just getting older. The breakfast was mediocre, but there were choices. It wasn't bad, it just needed a little love. And for the price and location, it was fine."

"It was clean to our expectation. A little disappointed there was no bathing soap. Breakfast was to our liking. Not much to complaint about. All we wanted was organized room and immaculate bed"

"The room was clean and newly renovated which was a plus. I have stayed at this property a few times and it's always a good experience."

"The property is older, the room smelled like piss and the first night the sheets needed to be changed right away due to pubic hairs and specks of blood on them. The staff were nice though."

"Weird guys by pool dont go to pool by your self with kids ."

"parking lot in poor condition, TV didn't work well in the rain"

"67 years old and was placed on second floor all the way to the end. Was to far to walk back and forth to elevator for pool or breakfast. No near by vending machines or ice Bed cover was stained. No shower wash very very small bottles of shampoo and conditioner. One wash cloth. Window blinds were ripped. Did not enjoy my stay"

"Check in took forever then we were assigned a room someone was already in .We had to go back down get another room after driving and being at the ball diamonds all day. Kids and adults were running up and down the halls yelling and slamming doors till 1:15am didn't get no sleep horrible experience."

"Gary was very nice and helpful! I recommend contacting him for shuttle to and from the airport though since Google maps doesn't know how to find the house yet. I recommend coming here if you plan to stay for around a week since the sights are so pretty. My only critique is that I wish the bathtub was prepped for use but he wasn't expecting me to want to use it since we've entered the warmer season."

"Our floors in both rooms were wet and deteriorating. When we stepped in to the bathroom, water poured out from the bottom of tub. There seemed that people “lived” here and our rooms seemed like smoke and weed."

"Everything was good"

"Every aspect was great except the pool was dirty and pool area not well kept. My granddaughter swam, but,very cloudy and visible dirt around top edge. Staff was wonderful and breakfast great."

"The pool had no towel , you can only get 4 towels a day they tv doesn’t work , the staff will follow you ariubd the property , then lick you out after you bring up the problems"

"The room was awesome loved the walk in shower and the little nook for your towel so you don't even have to get out. Loved the mirror as well and the microwave mini fridge and coffee station it was all hidden only thing I didn't like was paying $15 for parking"

"Stay was great"

"Quite an unsafe property. Had to check out a night earlier because of unsafe conditions. No amenities were provided. No WiFi, no room service and bugs in the room."

"They canceled our stay without stating the reason. In the message they told they refunded our money. They never did Eventually after 2 weeks we got our refund from Expedia after several attempts to reach the hotel. It was the graduation week and our booking that we booked 3 months before cost us $90. Immediately after cancellation their relisted our room for $260. Total scammers. Their phone number they list is a cell phone number that goes straight to a voicemail. Avoid."