Kampung Kundasang, (Along Kundasang Ranau Highway), Ranau, Sabah
Reviews
8.2
Very good
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Bilik sangat luas. Bilik air yang sangat bersih cuma tak puas mandi. Air shower kecil sgtttt. Parking tak Best sbb sangat terhad. Breakfast ok jg la. Blh diterima tekak. Cuma nak Komplen bilik sebelah nombor H4 boleh pula bawa peralatan memasak masak depan balkoni. Bawa dapur gas pula tu. Siap merayu muka tak tau malu dgn kami suruh diam2 buat2 tidak nampak. Ikutkan hati syaitan sy mau juga report tapi sy malas cari gaduh. Jadi sy report sini seja la. Hahaha. Harap pihak resort peka la dengan aktiviti your customer. Kalau terbakar macam mana?? Kabin kayu lagi. Duina. Terus percutian sy ni kali kurang menggembirakan. Sekian.
Verified traveller
Stayed 1 night in Jul 2020
Response from Emily on 15 Jul 2020
Kepada Cik Nurul,
Pihak resort sangat kecewa dengan apa yang telah berlaku. Aktiviti masak memasak adalah dilarang sama sekali di bilik penginapan, balkoni dan sekitar resort kecuali di kawasan BBQ. Kami tidak dapat mengambil sebarang tindakan terhadap penginap di bilik H4 kerana kami tidak menerima sebarang aduan pada waktu tersebut. Reception kami sentiasa bersedia menerima sebarang aduan melalui panggilan telefon intercom yang disediakan di dalam bilik. Sekiranya aduan ini kami terima pada hari tersebut, teguran akan dibuat serta merta terhadap penginap bilik H4 dan tindakan akan diambil sekiranya mereka masih ingkar. Kami meminta maaf kerana terlepas pandang dengan aktiviti memasak yang dilakukan oleh bilik H4.Terima kasih kerana membawa perkara ini ke pengetahuan kami. Kami akan mempertingkatkan lagi tinjauan di sekitar resort selepas ini. Terima Kasih.
The view of Mt Kinabalu was superb and gorgeous. The weather was chilly and refreshing. The resort atmosphere was conducive. Beds were comfortable and hot water shower was great. Location was close to the town centre and food as well as the Kundasang market.
I like the hotel environment but the room conditions is very bad. The bathroom so smelly and we found millipede. I have informed your staff on this . The room we stay C2 the lights broke and was not replaced. Positive note your people was so friendly
Was woken up by chewing noise beside bed around 12.30 midnight. Upon inspection saw a small animal (possible rat) fleeing the scene. Had our room changed after a long negotiation at the reception counter. No one came to our room to inspect the situation or offer us help in moving to a new room, they just stood at the reception office and hurried us to return the old room keycard.
excellent staff, very helpful and friendly.. they entertain my last minute request and give me freedom to choose, but i guess maybe because its not peak season so they still have room that not book. view spectacular, food also good. thumbs up!
Verified traveller
Stayed 1 night in Jul 2019
2/10 Terrible
Verified traveller
23 Jul 2019
Liked: Cleanliness
Disliked: Staff & service
Verified traveller
Stayed 1 night in Jul 2019
8/10 Good
Verified traveller
Travelled with family and small children
6 Jun 2019
Liked: Cleanliness, staff & service
Leaking water from ceiling. But they quick to give us their assistance. Overall, 8/10.
The view and resort was amazing unfortunately the transport service was very poor. During our first day I call and told them that we will arrive with bus at 7:30pm 30 passengers and we require transport to pick up 35 bags to our room.. Unfortunately they told us there was no driver available.. All of us carry the bag all the way to our room .. Pines send 2 person to help with the bag we decide to carry because it will take a longer time for the bag to arrive to our rooms.. We book 9 Deluxe room 4 month earlier which I expect Kinabalu Pines should be ever ready to cater us because it was not a last minute booking.
Verified traveller
Stayed 1 night in Mar 2019
Response from The Manager on 27 Mar 2019
Dear Valued guests,
Regret to learnt about your disappointment on the transfer request. Our transport service only available until 7pm. Nonetheless we will strive to provide our best services if request were made earlier.
Thank you for your kind understanding.
Stayed here 7 years ago. Seems like they refurbished the resort since last time. Slightly improved but could be better especially on the interiors. Room and toilet was clean. Only complaint was not all windows can be opened to let outside cool air in. There was only one window that can be opened and unfortunately it is next to the bed. Not a good idea to open bedside window as it can get very noisy outside. Breakfast wasn’t perfect but it’s alright. Staffs were all friendly and welcoming. Overall I would still recommend to stay here, they have the best view of mount Kinabalu from this resort.
Nice location with beautiful view of the Mt. Kinabalu especially in the early morning. Employees are courteous and very helpful. Had a wonderful and memorable stay in Kundasang
Nice view of Mt Kinabalu from the balcony of my room
Verified traveller
Stayed 1 night in Oct 2018
4/10 Poor
Azwan, KL
23 Oct 2018
Disliked: Property conditions & facilities
Very old looking room and furnitures. Terrible breakfast served. No buffet even for fruits. You can only order 1 ala carte breakfast and free flow coffee, tea or orange juice. Others you have to pay for it. Not worth the price paid for the room and the so called ‘including breakfast’.
1. The room was okay but SMALL.
2. WORST part: BREAKFAST portions are small (not enough to eat) ; Food/Meal is the main problem, tastes bad and no quality.