Hotels in Ramona-Alessandro, San Bernardino

"Front Desk Staff was Amazing "

"The Night Front Desk Gentleman was Awesome. Hotel its self was clean, however during our stay house keeping did not come by once to make sure we had the accommodations we needed. The morning of our departure, my daughter made efforts to let the front desk know she would not be returning and that I would be leaving at check out. I requested a late check out and was told I had till 12pm. There was no one at the front desk at that time and due to the fact I was waiting on another reservation. I sat in my vehicle in the parking lot. Several days later, unaware my daughter was charged for another days stay…. UNEXCEPTIONABLE, especially since I was sitting in my car literally in the hotels parking lot awaiting another reservation. "

"Great Staff"

" Yes was excellent "

"i enjoyed my stay although the staff did not inform us when we checked in that we needed to let them know the night before if we wanted our room serviced (sheets changed and fresh towels) also the bathtub was peeling "

"I want to preface my review with saying I’m from Florida and we’re used to seeing the occasional bug. It’s not a big deal. With that being said, room 141 dead and alive baby roaches kept appearing during our stay. At first, I saw a dead roach and thought “housekeeping must’ve missed this during cleaning.” The next day they cleaned it up and by that evening I returned to another dead one in a new area. I asked my husband did he suspect a roach problem. He stated no so we carried on with our stay. The 3rd day baby roaches were crawling on our dresser before the TV and on the bathroom floor towel! They really need to get this under control because the properly looks fairly new and nobody wants to pay hundreds of dollars to stay in a roach infested hotel. I gave it a 3 due to that. The front hotel staff and housekeepers are friendly. The Hispanic breakfast man was extremely rude to me my first day but the kind lately at the front desk apologized for his behavior. She was pleasant each day she the general manager was extremely kind! They do a fantastic job with customer service. If I could make another recommendation, it would be try to switch up the breakfast menu. We stayed there 5 nights and only on Saturday was the menu different & that’s a stretch( the only difference was they served bacon that day instead of sausage). Would I stay here again, no. Would I recommend it to you for a 2 day trip, sure."

"Hidden gem "

"Was very clean and quiet, I enjoyed and rested the 2 night there thank you "

"Not much for breakfast, no tea bags just coffee. Nothing go fresh."