View from property

Reviews of Queenstown House

4 out of 5
Queenstown House
69 Hallenstein Street, Queenstown

Reviews

9.6

Exceptional

Rating 10 - Excellent. 142 out of 168 reviews" "
Rating 8 - Good. 20 out of 168 reviews" "
Rating 6 - Okay. 2 out of 168 reviews" "
Rating 4 - Poor. 2 out of 168 reviews" "
Rating 2 - Terrible. 2 out of 168 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful staff, truly fabulous breakfast, lovely to have access to washers and dryers.
Stayed 3 nights in Mar 2024
Response from Queenstown House Team on 7 Mar 2024
Thank you for your lovely review, we do appreciate it.

10/10 Excellent

Floyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights while visiting Queenstown.Very convenient location to the CBD.The view over the city and lake are beautiful .The accommodations were nice.There is no A/C but it is really not needed.They provide a full breakfast and a very nice happy hour(wine tasting) on M,W,and F.I highly recommend the Queenstown House
Stayed 3 nights in Feb 2024
Response from Samantha on 2 Mar 2024
Wow Floyd, we are delighted to read your feedback, thank you so much. It's a pleasure to read that the views, our breakfasts and the evening wine/canapes hour meant for an excellent stay for you both.We would love to host you both again in the future, all the best. Kind Regards, The Queenstown House Team

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Samantha on 3 Feb 2024
Thank you for your review, we do appreciate it and pleased that you enjoyed your stay with us.

10/10 Excellent

Alasdair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Faultless in every way.
Stayed 2 nights in Jan 2024
Response from Samantha on 1 Feb 2024
Thank you so much Alasdair for your review - we're delighted your stay was faultless! We very much appreciate your feedback. Kind Regards, The Queenstown House Team

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a beautiful view of the lake. The bed was very comfortable. I was able to do laundry which was a big plus. Breakfast was delicious and made to order. Would definitely recommend staying here.
Stayed 2 nights in Jan 2024
Response from Samantha on 28 Jan 2024
Thank you so much for your lovely review and we are thrilled that you enjoyed your stay with us.Kind regards,Queenstown House Team

8/10 Good

BEI FEI

Stayed 2 nights in Dec 2023
Response from Samantha on 5 Jan 2024
Thank you for your lovely review.

10/10 Excellent

Tracy Alix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to departure, the level of service and care was exceptional. Will definitely be back.
Stayed 7 nights in Nov 2023
Response from Samantha on 28 Nov 2023
Thank you for your lovely review.

10/10 Excellent

Marie Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Samantha on 28 Nov 2023
Thank you for your lovely review.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was outstanding, including at reception and breakfast. Excellent breakfast choices, all delicious.
Stayed 2 nights in Sep 2023
Response from Samantha on 6 Oct 2023
Thank you so much for your lovely feedback Charles. We're delighted your experience with us was a good one and appreciate you taking the time to post your review.Kind Regards,The Queenstown House Team

10/10 Excellent

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely would recommend this property. Super friendly staff and management, nothing was too much trouble. Location was amazing with lovely outdoor deck area with stunning views of the mountains. Breakfast was to die for with a menu of choices for brekky. Will def be back.
Stayed 3 nights in Sep 2023
Response from Samantha on 17 Sept 2023
Thank you so much for your lovely review we do appreciate it. We look forward to welcoming back when you next travel to Queenstown.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Queenstown House! Super friendly Husband and Wife owners/hosts! Beautiful room! Breaky is great! Cooked to order and continental self serve! Loved the cute chia puddings haha. Added bonus was I got upgraded for free to a villa room from my original room! Killer view of qt! Will definitely try and stay again!
Stayed 4 nights in Aug 2023
Response from Samantha on 31 Aug 2023
Thank you for your lovely review and so glad that you enjoyed your stay with us.

10/10 Excellent

Rachel

Liked: Property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Queenstown House Team on 14 Jul 2023
Thank you Rachel for your feedback - it was wonderful having you to stay!Kind Regards, The Queenstown House Team

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service
The admin staff (Maryanne) was immediately present and very warm and welcoming when my partner and I first entered the boutique BnB. The owners Paul and Sam were very friendly and helpful especially with our requests for our take-away breakfasts (healthy and tasty 😊) on the days that we planned our early morning tours. Thank you also for sharing general information, facilitating booking procedures and also for enabling our slightly late checkout during our last day at the property. The room was very tidy and bathroom clean with adequate toiletries. My choice room with the King-sized bed has an excellent panoramic view of the town area, lakeside and surrounding mountains. The breakfast was very tasty and it was tended by two charming staff namely Sylia (from Estonia) and Denisa (from Mexico). Thank you girls for enhancing our breakfast experience with your warmth, friendliness and very good service. I would like to record a special thanks to Maryanne (property administrator) for ensuring that all our tour booking and taxi reservations details were taken care of; especially for making my partner and I feel homely with your friendly conversation and lovely smile. Thanks once again to Paul, Sam, Maryanne, Sylia and Denisa for helping to ensure our stay in Queenstown to be both pleasing and memorable.
Stayed 6 nights in Jul 2023
Response from General Manager on 12 Jul 2023
Wow, thank you for your wonderful review Laurence - we're all thrilled that you both had a fantastic time.Always a pleasure to receive such high praise. We hope you choose to stay again with us if you make a return visit.Kind Regards,The Queenstown House Team

10/10 Excellent

Ketan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience! And the breakfast and evening appetizers and wine were incredible! Really a great experience from start to finish!
Stayed 3 nights in Apr 2023
Response from Queenstown House Team on 25 Apr 2023
Thank you for your amazing feedback Ketan - we're delighted your experience was so good. We hope you are back to stay again.Kind Regards, The Queenstown House Team

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has 11 guest rooms. They have robes & slippers for you, tea & coffee in room. Breakfast & parking are included. Breakfasts are over the top. Laundry facilities available. Also they have a happy hour with NZ wines where it is nice to meet the other guests. Killer hill to walk up 1 block but better than the alternative of driving & trying to find parking in Queenstown. Only negative is rooms were slightly small. Would definitely recommend.
Response from Queenstown House Team on 21 Apr 2023
Thank you so much Helen for your amazing review, we really appreciate it - hope you are back to stay with us again in the future.Kind Regards,The Queenstown House Team

10/10 Excellent

barry

Stayed 2 nights in Mar 2023
Response from The Team at Queenstown House on 23 Apr 2023
Thank you Barry for your high rating and for choosing to stay with us - much appreciated.The Team at Queenstown House :)

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Queenstown House for three nights in March 2023. We had a great room with a beautiful view of Lake Wakatipu. This is a wonderful place and the owners, Paul and MaryAnn are great hosts. The free breakfast on site was excellent, and they provided a bag breakfast on the day we left early to take a tour of Milford Sound. They also happily make reservations for other activities, such as the steamboat tour to the Walter Peak Farm. All in all, a first class operation!
Response from Marianne - Reservations on 27 Mar 2023
Thank you for your very generous review of your stay at Queenstown House, we do appreciate you taking the time to share your experience. Kind regards,The Queenstown House Team

2/10 Terrible

Robyn

Stayed 3 nights in Mar 2023
Response from MANAGER on 23 Mar 2023
We are sorry that felt the need to post such a negative review based on the fact that we refused your request for a full refund, after you had stayed with us. As confirmed to you at the time of check-in you were allocated the room type that you booked and paid for. We are sorry that our property did not meet your expectations based on incorrect information supplied to you on a 3rd party website, all of which was explained to you and then to the 3rd party website. We always respond in an honest and timely manner and our staff went out of their way to provide you with what you paid but due to the property. being full were not able to provide you with an upgrade to the room you thought you had booked.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciated the friendly and helpful staff providing us with directions for walking around, dinner reservations, phone calls and ordering a taxi. The evening wine and canapés were a nice touch.
Stayed 2 nights in Mar 2023
Response from Samantha on 5 Mar 2023
Thank you for your lovely review and we are thrilled you enjoyed your stay with us.

10/10 Excellent

Marnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2023
Response from Queenstown House Team on 15 Mar 2023
Thanks so much for your 5 out of 5 rating Marnie - we're delighted and hope you are back again for another stay in the future!

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay in Queenstown for two nights! Samantha was flexible with our stay timing due Cyclone Gabrielle. Thanks so much! Wonderful view and close to everything. 😊
Stayed 2 nights in Feb 2023
Response from General Manager on 19 Feb 2023
Thank you Bryan for reviewing your stay - so glad that we were able to adjust your stay dates for you. We hope that Queenstown in general took great care of you!Kind Regards,The Queenstown House Team

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paul and Maryann were wonderful hosts. great friendly environment. wine and appy at 5:30 great chance to meet other guest. breakfast was wonderful
Stayed 2 nights in Feb 2023
Response from Queenstown House Team on 13 Feb 2023
Thank you William for your review - it was a pleasure to have you stay with us and we're delighted you had a great time!

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service
A great place to stay with tremendous views and extremely friendly staff. The breakfast is awesome
Stayed 2 nights in Jan 2023
Response from Samantha on 21 Jan 2023
Thank you for your lovely review and we are thrilled that your enjoyed your stay with us.Kind regards,Queenstown House Team

10/10 Excellent

PAIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Samantha, General Manager on 18 Jan 2023
Thank you for reviewing your stay with us. We hope you come back for another visit soon.Kind Regards,The Queenstown House Team

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great! Facilities wonderful. We’ll stay there again and highly recommend it!
Response from Samantha on 16 Jan 2023
Thank you for your lovely review and we are thrilled you enjoyed your stay with us and look forward to welcoming you back when you next travel to Queenstown.Queenstown House Team

10/10 Excellent

Lance

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent views, tremendous service.
Queenstown House was the highlight property of our two week tour of New Zealand. Paul and Samantha are great hosts and the breakfast options were plentiful and delicious.
Stayed 2 nights in Jan 2023
Response from Samantha on 11 Jan 2023
Thank you Lance, we're delighted with your review, thank you! Very pleasing that we were the highlight of your NZ stay and we hope someday you are back for another visit.Kind Regards,The Queenstown House Team

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location cute clean very helpful and attentive staff!! Would stay here again in a heart beat!!
Response from Samantha on 8 Jan 2023
Thank you for your lovely review we do appreciate it.Kind regards,Queenstown House Team

10/10 Excellent

Lindsay

Stayed 2 nights in Dec 2022
Response from Samantha on 27 Dec 2022
Thank you for taking the time to review your stay Lindsay - wow!We're delighted and hope that you are back for another visit soon.Kind Regards,The Queenstown House Team.

10/10 Excellent

Simon

Stayed 5 nights in Nov 2022
Response from Samantha on 1 Dec 2022
Thank you so much Sion for your feedback. We hope you are back for another stay in the future.Kind Regards,From The Queenstown House Team

10/10 Excellent

Anita

Stayed 2 nights in Nov 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place & people!
Stayed 3 nights in Oct 2022
Response from Queenstown House Team on 19 Oct 2022
Thank you so much David for posting your review - very kind! We hope you are back again for another stay soon.Kind Regards, From All of The Queenstown House Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for Paul & thier staff. I late for one day & came later than 19:00. Paul still here & welcome me arrive. I'm very appreciated. Their morning breakfast very beautiful & the taste very yummy. Thanks.
Stayed 5 nights in Oct 2022
Response from The Queenstown House Team on 14 Oct 2022
Thank you so much for your wonderful review and we're delighted you felt welcome and enjoyed your stay. We hope that you are back again for another stay in the future.Kind Regards,From The Queenstown House Team

10/10 Excellent

Leisa M, Park Ridge South

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people, included breakfast and a glass of wine in the evening. Super comfortable beds. Just needs a teaspoon included in the tea and coffee making facilities please
Stayed 5 nights in Sep 2022
Response from Samantha - Manager on 8 Oct 2022
Thank you for your lovely review we do appreciate you taking the time. We look forward to welcoming you back next time your travel to Queenstown and will let our team know about the teaspoons!Kind regards,

10/10 Excellent

Michael

Stayed 3 nights in Sep 2022
Response from Queenstown House Team on 22 Sept 2022
Thank you for posting a rating on your recent stay with us Michael, much appreciated.We hope you are back for another visit soon.Kind Regards, From The Queenstown House Team

10/10 Excellent

Bogeum

Stayed 3 nights in Sep 2022
Response from Queenstown House Team on 28 Oct 2022
Thank you for rating your stay with us, so very much appreciated. We hope you come back for another stay soon.Kind Regards.

10/10 Excellent

Marie

Stayed 2 nights in Sep 2022
Response from Samantha, General Manager on 7 Sept 2022
Thank you so much Marie - we hope you are back for another visit soon.Kind Regards, From The Queenstown House Team

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, really enjoyed the evening wine tasting and meeting fellow travellers. The walk home up the hill was challenging :)
Stayed 3 nights in Aug 2022
Response from Samantha, General Manager on 5 Sept 2022
Thank you for reviewing your stay with us, it was a delight to host you both. We hope you are back again soon for another visit.Kind Regards, From The Queenstown House Team

10/10 Excellent

Paula

Stayed 9 nights in Aug 2022
Response from Samantha on 2 Sept 2022
Thank you Paula, it was a pleasure to have you both to stay. Hope to see you back again for another stay.Kind Regards,The Queenstown House Team

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spot
It's a great place to stay we will be back!
Stayed 4 nights in Aug 2022
Response from Manager on 28 Aug 2022
Thank you for you review, we do appreciate you taking the time and we are thrilled you enjoyed your stay.Kind regards,Queenstown House

10/10 Excellent

Alison

Stayed 7 nights in Jul 2022
Response from Samantha on 26 Jul 2022
Thank you Alison for rating your stay with us - very much appreciated and we hope that you are back again the future for another visit. Kind Regards, The Queenstown House Team

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very friendly host introduced us to our bright three-window corner room with a good view onto Lake Wakatipu. The chamber itself was pretty snug, with a bit of extra space for a fridge, a suitcase, and some coat hangers. Considering that it was winter, the heating was not very noticeable. Breakfast was quite nice, yet the fruit selection would be either sparse when you come early or else nonexistent. Staff was very friendly and helpful. Overall we enjoyed our visit.
Stayed 2 nights in Jul 2022
Response from Samantha, General Manager on 21 Jul 2022
Dear Thomas, Thank you for posting your review - we very much appreciate it and we're delighted that you enjoyed your visit overall. We hope that you one day return for another visit. Kind Regards, The Queenstown House Team

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff & gorgeous rooms. Great breakfast (eat in and/or to go). Note a very steep hill between you & town / ski bus
Stayed 3 nights in Jul 2022
Response from Samantha on 17 Jul 2022
Thank you so much Renee for your review - so kind of you. We're delighted you enjoyed your stay and hope you enjoy the rest of your NZ stay. We would love to see you back for another visit. Kind Regards, The Queenstown House Team

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, food, pre dinner drinks Problems with shower going hot then coldish
Stayed 2 nights in Jun 2022
Response from Queenstown House on 26 Jun 2022
Thank you for taking the time to review your stay with us and we are thrilled that you enjoyed your stay with us. Thanks for the feed back on breakfast and canapés and we will make sure that the shower is looked at. We look forward to welcoming you back to Queenstown House when you next travel to Queenstown.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from The Queenstown House Team on 10 Feb 2022
Thank you for reviewing your stay - we hope to host you again in the future. Kind Regards, The Queenstown House Team

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really delicious breakfast.
Stayed 2 nights in Jan 2022
Response from Queenstown House Team. on 31 Jan 2022
Thank you Michelle for reviewing your recent stay with us. Wonderful to read your breakfast was delicious. We hope to welcome you back again sometime in the future. Regards FromThe Queenstown House Team.

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfasts included too!
Stayed 2 nights in Jan 2022
Response from Sam on 13 Jan 2022
Thank you so much for your review. We are glad you enjoyed your stay with us and we hope to see you again. All the best, Queenstown House Team.

10/10 Excellent

John

Stayed 3 nights in Jan 2022
Response from Queenstown House Team on 9 Jan 2022
Thank you for taking the time to review your recent stay with us and we look forward to welcoming you back to Queenstown House when you next travel to Queenstown.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not fault anything about the stay. Beautiful accommodation and amazing cooked breakfast. We really enjoed the stay and hope to visit again at some stage in the future.
Stayed 3 nights in Nov 2021
Response from Samantha on 6 Dec 2021
Thank you so much Elizabeth for the lovely review. We are thrilled that you enjoyed your stay with us including our breakfasts and would love to welcome you back in the near future! All the very best, The Queenstown House Team.

10/10 Excellent

John

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2021

10/10 Excellent

Sue, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique style accommodation with wholesome breakfast included.
Stayed 1 night in Nov 2020
Response from Jessica on 5 Nov 2020
Thank you so much for the lovely review. We are glad you enjoyed your stay with us and we hope to see you again. All the best, Queenstown House Team.