Balcony view
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Reviews of QS Marina

2.5 out of 5
QS Marina
875 Frankton Road, Queenstown

Reviews

8.4

Very good

Rating 10 - Excellent. 9 out of 18 reviews" "
Rating 8 - Good. 4 out of 18 reviews" "
Rating 6 - Okay. 3 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

9.0/10

Cleanliness

7.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, beautiful views
Brilliant stay. Views of the lake, mountains, marina superb. Very comfortable beds, 2 bathrooms convenient for our family of 4. Great location with bus stop a few steps away, petrol station is opposite and the Frankton shopping centre close by for essentials. Beautiful walking/bike track to Frankton “beach” and beyond. A portable clothes horse would be handy because most of our clothes items cannot be tumbled dried.
Stayed 3 nights in Dec 2023
Response from Hello Queenstown on 25 Feb 2024
Dear Kelli, Thank you for choosing to stay with us during your time in Queenstown. We appreciate your feedback and we are glad to hear that you had a wonderful stay with us and that our property provided a comfortable and welcoming home away from home for you. We would be honored to welcome you back to our property in the future and provide you with another enjoyable experience. Kind regards, The team @Hello Queenstown

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good place but Misleading Description
The provided room description was misleading. The room size was stated as 30 sq m whereas the actual size (bathroom included) was approximately 24 sq m. Not a big deal but this was not the only discrepancy. For example, the room description included the following thins that actually were not present: - full-sized refrigerator/freezer - kitchen - oven - stovetop - dishwasher As travelers we have dietary restrictions and ability to cook is essential in our room selection. Availability of stove and oven was a deciding factor when we were booking the room. In reality, the room had a small corner cabinet with microwave, toaster and a kettle. We were very disappointed with such a misleading description. The room itself was clean, the air conditioner worked nicely. We were unable to find Netflix on TV although this feature was also stated in the room description. The hotel itself is closer to the airport than to Queenstown itself but we found it convenient. Even though a public transportation is an option we walked in and out of town every day using a very nice trail along the lake shore.
Stayed 2 nights in Oct 2023
Response from Superb Stays Queenstown on 4 Nov 2023
Hello Igor,Thank you for choosing to stay with us in Queenstown. We appreciate your feedback. Please note that we offer two types of apartments: 2 Bedroom Lakefront apartments with a full kitchen and lake view, and 1 Bedroom Studios. Each apartment has an individual listing with descriptions and photos. To book the room you desire, you need to select the specific apartment type. It appears you booked a Studio with no view and only a kitchenette. We regret that we were not contacted during your stay to address this directly and provide an alternative. Have a great day. Regards,Superb Stays Queenstown

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice apartments on the lakeside and overlooking The Renarkables. A short distance to Queenstown shops with bbq facilities onsite. We had an enjoyable stay and would happily recommend QS Marina to our friends
Stayed 2 nights in Jan 2023
Response from Veronika on 29 Jan 2023
Hi Adam, thank you so much for staying with us. We appreciate your lovely feedback. Regards, Queenstown Stays

4/10 Poor

Melissa

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The positives: Great location right by the lake. The apartments weren't too noisy, despite being very big with lots of groups. Bed was comfortable. The negatives: Entry details to the property were not provided. The owner was away on holidays when I contacted them and they quickly and helpfully put me on to someone who was managing the property to assist. But that person was rude and combative when all I was asking for was the door code to enter the property. As it happens, I had guessed the entry code on my first try, so security was pretty poor. The windows were locked and there was no key for them, so it was quite stuffy. Fortunately the A/C worked well. Bathroom ageing, so a bit of accumulated grim, but not terrible.
Stayed 1 night in Jan 2023
Response from Veronika on 9 Feb 2023
Dear Melissa, Thank you for taking the time to leave a review of your experience. We're glad to hear that you appreciated the location but sorry to hear that you had a negative experience with the entry process and the interaction with one of our team members. We take all feedback seriously and will work to address these issues. We apologize for any inconvenience caused and would like to assure you that we will take measures to improve our services and provide a better experience for our guests in the future. Thank you again for your feedback. Have a great day. Regards, Queenstown stays

10/10 Excellent

Joanne Marie

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
My family and I love this property! We love the fact that its in front of a lake, and its just breathtaking… heaps of parking and the house is really spacious & warm. Its actually awesome for winter 😜. My only complain would be the heatpump/AC, it needs filter cleaning, but other than that, superb accomodation. Would definitely love to come back!
Stayed 3 nights in Jan 2023
Response from Veronika on 8 Jan 2023
Hi Joanne Marie, Thank you for staying with us. We appreciate your lovely feedback. We will follow up on the AC. Regards, Queenstonw Stays

4/10 Poor

Marcella

Liked: Cleanliness, amenities
Disliked: Staff & service
Not worth it
Stayed 3 nights in Jun 2022
Response from Nik on 19 Jun 2022
A new staff member made a mistake and upgraded the guest from his budget Studio reservation to a full premium apartment. When the mistake was realised we had to move the guest into his booked budget accommodation. We took care to compensate by way of $100 in restaurant vouchers and we did not disturb the guest's drugs.

8/10 Good

Geoffrey

Liked: Cleanliness, amenities, property conditions & facilities
Didn't realise that I needed a code to get into the apartment, luckily my husband forwarded it on
Stayed 2 nights in Mar 2022
Response from Veronika on 11 Apr 2022
Hi, Thank you for staying with us. We appreciate your feedback. Regards, Queenstown Stays

6/10 Okay

Bhupendra, Auckland

Travelled with family
Liked: Staff & service, property conditions & facilities
In the website there was no mention of the rules which were displayed when we reached the apartment. One of the crucial rules that was written in the house rules manual was that the cooking of curries was not permitted. This rule was not made known on this website and this would have altered our decision and prompted us to choose a more suitable accommodation.
Stayed 3 nights in Jan 2021
Response from Veronika on 24 Jan 2021
Dear Bhupendra, Thank you for staying with us. We appreciate your feedback. We are very sorry about not being able cooking of curry spices in our apartment. Unfortunately, it tends to leave a lingering odor which is very difficult to remove. All our apartments have the same rules. Thank you for understanding. Kind regards, Queenstown Stays

10/10 Excellent

Bhupendra, New Zealand

Liked: Cleanliness, amenities, property conditions & facilities
Very quiet place next to everything. But no creamer or milk available for coffee
Stayed 3 nights in Jan 2021
Response from Veronika on 19 Jan 2021
Dear Bhupendra, Thank you for staying with us. We appreciate your feedback. Enjoy your stay! Sorry about the milk. Kind regards, Queenstown Stays

10/10 Excellent

Ivana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Queenstown
Nice comfortable apartment with all amenities for stay with familly. Close to Arrowtown and Queenstown center. Especilly good for golf as all courses are 15min driving away.
Stayed 4 nights in Dec 2020
Response from Veronika on 28 Dec 2020
Dear Ivana, Thank you for staying with us. We appreciate your feedback. We glad you enjoyed your stay! Kind regards, Queenstown Stays

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i do like this self-service apartment which is very quite even it near main road. The rom was very clean.
Stayed 2 nights in Jan 2020
Response from Veronika on 2 Mar 2020
Thank you for staying with us. We appreciate your feedback. We hope you had a wonderful stay and look forward to seeing you again some day. Regards, Queenstown Stays

10/10 Excellent

Aaron

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable, spacious, clean. Location was a drawback as most things were not walkable and parking in Queenstown can be hard. This was not a hotel which is very deceiving given it was booked on Hotels.com. There is no front desk, no service or anything of the sort. That may be fine but travelers should know ahead of time that it is more of an Airbnb situation.
Stayed 5 nights in Jan 2020
Response from Veronika on 14 Jan 2020
Thank you for staying with us. We appreciate your feedback. Kind regards, Queenstown Stays

10/10 Excellent

ANAWACH

Stayed 2 nights in Aug 2023
Response from Queenstown Stays on 20 Sept 2023
Hi Anawach, Thank you for staying with us in Queenstown. We’re so pleased you enjoyed yourselves. We wish you all the very best and safe travel. We hope we can host you again one day.SincerelyQueenstown Stays

6/10 Okay

Huei Shan

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Veronika on 2 Mar 2020
Thank you for staying with us. We appreciate your feedback. Regards, Queenstown Stays

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, amplio y cómodo pero esta poco lejos del centro son $25dlls en uber
Stayed 3 nights in Feb 2020
Response from Veronika on 24 Feb 2020
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Geir

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Veronika on 6 Dec 2019
Thanks for staying with us. We appreciate your feedback! Queenstown Stays