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Reviews of 13 Poole Lane by Staysouth

13 Poole Lane by Staysouth
4/13, Poole Lane, Queenstown, Otago

Reviews

10

Exceptional

Rating 10 - Excellent. 8 out of 8 reviews" "
Rating 8 - Good. 0 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 0 out of 8 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Fantastic place to stay! Wonderful views, luxurious fit-out and overall super comfortable. Will be back!
Stayed 4 nights in May 2021
Response from The Team at Staysouth on 7 May 2021
Thank you for taking the time to review your stay with us at 13 Poole Lane, we very much look forward to welcoming you back in the not so distant future! Kind regards, The Team at Staysouth

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent views
Stayed 7 nights in Apr 2021
Response from The Team at Staysouth on 7 May 2021
Thanks for taking the time to review 13 Poole Lane!

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, room comfort
Poole lane apartment
Excellent accommodation for multi generational family of 5. Fantastic view of mountains across lake wakatipu. Very clean and well kitted out and warm when weather turned cold. Highly recommend and would stay again.
Stayed 8 nights in Dec 2020
Response from Sonya, General Manager on 6 Jan 2021
Thank you Steve for your amazing review on your recent stay with us at Poole Lane. We're delighted that you and your family enjoyed the comfortable, warm, well equipped apartment as well as the stunning vistas despite some inclement weather. We would love to have you back for another stay in the near future and we appreciate your recommendation to others. Kind Regards The Team at Staysouth

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice accommodation. Bottle of wine appreciated open arrival
Stayed 1 night in Sep 2020
Response from The Team at Staysouth on 9 Sept 2020
Kia Ora, Great to hear you found the accommodation at 13 Poole lane nice; the fittings are furnishings are indeed fantastic and the view of the lake and mountains second to none. We very much hope to welcome you back to Queenstown and 13 Poole Lane sometime in the near future. Kind regards The Team at Staysouth

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, room comfort
Fabulous- service was amazing and they accommodated our early arrival and late departure. Fab views snd very peaceful... great location. We will be back!!!!
Stayed 3 nights in Aug 2020
Response from The Team at Staysouth on 13 Aug 2020
Hi Michelle, Thanks for taking the time to review your stay and we're thrilled to hear you loved the apartment and the service provided throughout. We'd love to host you again, and very much look forward to hearing from you in the not so distant future. Safe travels and kind regards, The Team at Staysouth

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Sonya, General Manager on 31 Dec 2019
Thank you for taking the time to rate your stay with us, much appreciated Kind Regards THE TEAM AT STAYSOUTH

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
景观非常棒
酒店位置在山上,建议开车或者打车,步行到市中心大概15分钟但坡很陡。酒店三层自带电梯,三卧室三洗手间,起居室很大,窗外景色非常好。因为是民宿所以没有客房服务,但各种厨具洗衣干衣洗碗机烤箱之类设施非常齐全。空调只有起居室才有,白天得拉上窗帘不然太热。另外,押金一千有点小贵。
Stayed 2 nights in Jan 2020
Response from Sonya, General Manager on 26 Feb 2020
Many thanks for taking the time to give us your feedback on your stay with us at 13Poole Lane. Wonderful to read you enjoyed the spacious apartment, enjoyed the convenience of the elevator between 3 floors, as well as all the great kitchen/laundry facilities. These are a popular reason for guests to choose our self catering apartment rather than hotel rooms. With regards your comment on the security bond amount, this is a reflection on the high value of properties in Queenstown and their chattels - if damage is incurred by guests for whatever reason the property owner is protected and we of course can continue to present the properties to the high standard we wish to for each and every booking wherever possible. The bond is not a deduction/payment but rather a block on the provided cards credit and the bond is released when guests depart if no damage has been incurred. We hope that you will come back to stay with us again inn the future Kind Regards

10/10 Excellent

HAYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Sonya, General Manager on 31 Dec 2019
Thank you for taking the time to rate your stay with us, much appreciated Kind Regards THE TEAM AT STAYSOUTH