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Fantastic place to stay! Wonderful views, luxurious fit-out and overall super comfortable. Will be back!
Verified traveller
Stayed 4 nights in May 2021
Response from The Team at Staysouth on 7 May 2021
Thank you for taking the time to review your stay with us at 13 Poole Lane, we very much look forward to welcoming you back in the not so distant future!
Kind regards,
The Team at Staysouth
Thanks for taking the time to review 13 Poole Lane!
10/10 Excellent
Steve
Travelled with family
5 Jan 2021
Liked: Cleanliness, room comfort
Poole lane apartment
Excellent accommodation for multi generational family of 5. Fantastic view of mountains across lake wakatipu. Very clean and well kitted out and warm when weather turned cold. Highly recommend and would stay again.
Steve
Stayed 8 nights in Dec 2020
Response from Sonya, General Manager on 6 Jan 2021
Thank you Steve for your amazing review on your recent stay with us at Poole Lane.
We're delighted that you and your family enjoyed the comfortable, warm, well equipped apartment as well as the stunning vistas despite some inclement weather.
We would love to have you back for another stay in the near future and we appreciate your recommendation to others.
Kind Regards
The Team at Staysouth
Very nice accommodation. Bottle of wine appreciated open arrival
Verified traveller
Stayed 1 night in Sep 2020
Response from The Team at Staysouth on 9 Sept 2020
Kia Ora,
Great to hear you found the accommodation at 13 Poole lane nice; the fittings are furnishings are indeed fantastic and the view of the lake and mountains second to none.
We very much hope to welcome you back to Queenstown and 13 Poole Lane sometime in the near future.
Kind regards
The Team at Staysouth
10/10 Excellent
Michelle
Travelled with group
12 Aug 2020
Liked: Cleanliness, room comfort
Fabulous- service was amazing and they accommodated our early arrival and late departure. Fab views snd very peaceful... great location. We will be back!!!!
Michelle
Stayed 3 nights in Aug 2020
Response from The Team at Staysouth on 13 Aug 2020
Hi Michelle,
Thanks for taking the time to review your stay and we're thrilled to hear you loved the apartment and the service provided throughout.
We'd love to host you again, and very much look forward to hearing from you in the not so distant future.
Safe travels and kind regards,
The Team at Staysouth
Response from Sonya, General Manager on 26 Feb 2020
Many thanks for taking the time to give us your feedback on your stay with us at 13Poole Lane.
Wonderful to read you enjoyed the spacious apartment, enjoyed the convenience of the elevator between 3 floors, as well as all the great kitchen/laundry facilities. These are a popular reason for guests to choose our self catering apartment rather than hotel rooms.
With regards your comment on the security bond amount, this is a reflection on the high value of properties in Queenstown and their chattels - if damage is incurred by guests for whatever reason the property owner is protected and we of course can continue to present the properties to the high standard we wish to for each and every booking wherever possible.
The bond is not a deduction/payment but rather a block on the provided cards credit and the bond is released when guests depart if no damage has been incurred.
We hope that you will come back to stay with us again inn the future
Kind Regards