Terletak di pantai, Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino terletak di Bávaro, sebuah kawasan di sekitar Punta Cana. Padang Golf Punta Blanca and Padang Golf Iberostar disarankan untuk dikunjungi jika anda ingin melakukan aktiviti, sementara mereka yang ingin menikmati keindahan semula jadi boleh menerokai Pantai Arena Gorda dan Pantai Macao. Kelab Golf dan Rekreasi Cocotal dan Pusat Bandar Punta Cana adalah dua lagi cadangan tempat untuk dikunjungi. Layari panduan perjalanan Punta Cana kami
Highway Macao Playa Arena Gorda, Punta Cana, La Altagracia, 23000
Tempat berdekatan
Pantai Arena Gorda
14 min berjalan kaki - 1.2 km
Pantai Bavaro
26 min memandu - 12.9 km
Padang Golf Punta Blanca
11 min berjalan kaki - 0.9 km
Taman Air Splash
18 min berjalan kaki - 1.6 km
Kelab Golf Teluk Cana
6 min memandu - 2.1 km
Bergerak
Punta Cana (PUJ-Lapangan Terbang Antarabangsa Punta Cana) - 24 minit memandu
Restoran
Scoops
4 min berjalan kaki
Mikado
7 min memandu
Bar Ambar Hotel Lobby
9 min memandu
Trattoria Grazie
7 min berjalan kaki
Caney Buffet
8 min memandu
Tentang hartanah ini
Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino
Mewah bagi hartanah merangkumi semua berdekatan Pantai Arena Gorda
Terletak berdekatan Padang Golf Punta Blanca dan Padang Golf Iberostar, Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino menyediakan sarapan bufet percuma, kasino dan bar kolam. Hartanah ini ialah tempat yang amat sesuai untuk berjemur di bawah sinaran matahari dengan berhadapan pantai, kabana percuma dan kerusi lepak pantai. Nikmatilah urut Swedish, rawatan dan rias kuku tangan dan kaki dan hidroterapi di The Royal Spa, tapak spa. Nikmatilah hidangan di mana-mana 11 tapak restoran. Kelab kesihatan menawarkan kelas aerobik dan kelas yoga; perkara lain untuk dilakukan termasuk bola tampar, selam skuba, and layar layang. Akses Internet wayarles percuma tersedia kepada semua tetamu bersama dengan kedai mudah beli dan majlis makan percuma setiap hari.
Anda juga akan menikmati manfaat seperti:
Kolam renang terbuka dan kolam kanak-kanak, bersama dengan sungai mengalir malas (lazy river), kabana dan kerusi lepak pantai
Percuma letak kenderaan sendiri dan letak kenderaan valet
Taman air (surcaj), bantuan pelancongan/tiket dan payung pantai
Dewan bankuet, peti simpan selamat di meja/kaunter hadapan dan tempat simpanan bagasi
Ulasan tetamu memberikan markah tertinggi untuk kemudahan mesra keluarga, pantai dan kolam renang
Ciri-ciri bilik
Semua 730 bilik dihias secara berasingan menampilkan keselesaan seperti perkhidmatan bilik 24 jam dan peralatan tempat tidur premium, sebagai tambahan kepada manfaat seperti penyaman udara dan tempat duduk berasingan. Ulasan tetamu memberikan rating yang tinggi terhadap kebersihan bilik di hartanah.
Lain-lain kesenangan di semua bilik termasuk:
Tab mandi dan pancuran berasingan, kelengkapan dandanan diri percuma dan pengering rambut
TV skrin rata dengan saluran TV premium
Laman persendirian, tempat duduk berasingan dan kot/katil bayi percuma
Butiran merangkumi semua
Hartanah ini merangkumi semua. Makanan dan minuman di tapak hartanah termasuk dalam harga bilik (sekatan tertentu mungkin dikenakan).
Makanan dan minuman
Semua makanan à la carte dan snek disertakan
Perkhidmatan bilik 24 jam
Bar mini dalam bilik (termasuk semua minuman)
Aktiviti dan kemudahan/peralatan
Semua aktiviti dan penggunaan kemudahan dan peralatan di tapak hartanah disertakan.
Anugerah dan gabungan
Hartanah Diperakui Mesra Alam
Hartanah ini menyertai program Green Globe dan Travellife, iaitu sebuah program yang mengukur kesan hartanah ke atas satu atau lebih daripada yang berikut: alam sekitar, komuniti, warisan budaya, ekonomi tempatan.
Tersedia di sesetengah kawasan awam: Wi-fi percuma
Tempat letak kenderaan dan pengangkutan
Tempat letak kenderaan sendiri percuma di tapak hartanah
Tempat letak kenderaan valet percuma di tapak hartanah
Letak kenderaan valet dan sendiri di tapak adalah terhad
Makanan dan minuman
Sarapan bufet percuma tersedia setiap hari 6:30 hingga 10:30
1 bar tepi kolam
1 kedai kopi/kafe
11 restoran
9 bar/ruang istirahat
Bar/deli snek
Majlis makan pengurus setiap hari percuma
Aktiviti menarik
1 kolam renang terbuka
1 tab panas
3 meja pertaruhan
5 mesin slot
Beli-belah
Bersnorkel
Bola tampar
Kasino
Kelab kanak-kanak percuma
Kelab kesihatan
Kelas kecergasan
Kelas pilates
Kolam kanak-kanak
Layar layang
Meja biliard/pool
Sauna
Selam skuba
Spa perkhidmatan penuh
Sungai mengalir malas (lazy river)
Taman air
Taman permainan
Yoga pantai
Mesra keluarga
1 kolam renang terbuka
Bar/deli snek
Katil bayi di dalam bilik
Kedai runcit/mudah beli
Kelab kanak-kanak percuma
Kemudahan dobi
Kolam kanak-kanak
Permainan kanak-kanak
Sungai mengalir malas (lazy river)
Taman air (surcaj)
Taman permainan
Kemudahan
ATM
Buku panduan
Kedai hadiah/gerai surat khabar
Kedai runcit/mudah beli
Kemudahan dobi
Meja/kaunter hadapan 24 jam
Peti besi di meja/kaunter hadapan
Salun rambut
Tempat simpanan bagasi
Perkhidmatan tetamu
Bantuan lawatan dan tiket
Kakitangan berbilang bahasa
Pengemasan (harian)
Perkhidmatan "turndown"
Perkhidmatan cucian kering/dobi
Perkhidmatan perkahwinan
Perkhidmatan rencam
Porter/tukang angkut
Kawasan luar
Di pantai
Di persisiran
Kabana kolam (surcaj)
Kabana pantai percuma
Kerusi lepak pantai
Kerusi lepak tepi kolam
Payung kolam
Payung pantai
Taman
Teres
Tuala pantai
Spa perkhidmatan penuh
Aromaterapi
Bilik wap
Hidroterapi
Rawatan muka
Refleksologi
Rias kuku tangan/kaki
Sauna
Tab panas
Urutan sukan
Urutan Sweden
Urutan tisu dalam
Urutan tuaman batu
Kebolehcapaian
Jika anda mempunyai permintaan untuk keperluan kebolehcapaian tertentu, sila hubungi hartanah menggunakan maklumat pada pengesahan tempahan yang diterima selepas membuat tempahan.
Mudah diakses kerusi roda (mungkin mempunyai batasan)
Pemegang pintu tuil
Salur keluar elektrik berketinggian rendah di bilik mandi
Tiada lif
Lain-lain
4 tingkat
9 bangunan
Dewan bankuet
Dibina pada 2017
Hartanah bebas asap rokok
Kelambu
Kemudahan bilik
Bilik tidur
Katil bayi percuma
Langsir gelap terus
Peralatan tempat tidur premium
Bilik mandi
Kelengkapan dandanan diri percuma
Pengering rambut
Tab mandi dan pancuran mandi berasingan
Tuala disediakan
Hiburan
Dok iPod
Filem berbayar
TV skrin rata dengan saluran kabel premium
Makanan dan minuman
Air botol percuma
Bar mini
Panduan makan restoran
Pembancuh kopi/teh
Perkhidmatan bilik 24 jam
Lain-lain
Hiasan berasingan
Kipas siling
Meja
Penyaman udara (kawalan suhu)
Peti besi
Seterika/papan seterika
Telefon
Tempat duduk berasingan
Dasar
Daftar masuk
Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: 12:00 tengah malam
Umur minimum daftar masuk - 18
Daftar keluar
Daftar keluar sebelum 12:00 tengah hari
Arahan daftar masuk khas
Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah
Maklumat yang disediakan oleh pihak hartanah mungkin diterjemahkan menggunakan alat terjemahan automatik
Kaedah akses
Kaunter hadapan dengan kakitangan
Haiwan peliharaan
Haiwan kesayangan tidak dibenarkan
Kanak-kanak dan katil tambahan
Kanak-kanak adalah dialu-alukan
Katil lipat simpan/tambahan tidak tersedia
Tempat tidur bayi percuma tersedia di hartanah dengan permintaan
Jenis bayaran hartanah
Maklumat penting
Untuk makluman anda
Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
Hartanah ini menerima kad kredit, kad debit dan wang tunai
Ciri-ciri keselamatan di hartanah ini termasuk pengesan asap
Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai
Hartanah ini menegaskan bahawa amalan pembersihan dan penyahjangkitan dilakukan mengikut garis panduan Safety Assured Vacations Protocol (Blue Diamond Resorts)
Perkara yang kami harus menyebut
Hartanah ini tidak mempunyai lif
Fi untuk makan malam gala Malam Krismas mandatori adalah termasuk dalam jumlah harga yang dipaparkan untuk penginapan pada 24 Disember
Fi untuk makan malam gala Tahun Baru mandatori adalah termasuk dalam jumlah harga yang dipaparkan untuk penginapan pada 31 Disember
Hartanah juga dikenali sebagai
Royalton Bavaro Resort All Inclusive Punta Cana
Royalton Bavaro Resort All Inclusive
Royalton Bavaro All Inclusive
Royalton Bavaro Resort & Spa - All Inclusive Punta Cana
Royalton Bavaro Resort Spa All Inclusive
Royalton Bavaro All Inclusive Punta Cana
Royalton Bavaro All Inclusive
Royalton Bavaro Resort Spa All Inclusive
Royalton Bavaro Resort Casino All Inclusive
Soalan lazim
Adakah Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino mempunyai kolam?
Ya, hartanah ini mempunyai kolam renang terbuka dan kolam kanak-kanak.
Berapa kos yang diperlukan untuk menginap di Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?
Setakat 16 Apr 2026, harga yang ditemui untuk penginapan 1 malam bagi 2 dewasa di Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino pada 9 Mei 2026 bermula serendah RM1,463, tidak termasuk cukai dan fi. Harga ini berdasarkan harga satu malam paling rendah yang ditemui dalam 24 jam yang lalu untuk penginapan dalam masa 30 hari akan datang. Harga tertakluk kepada perubahan. Pilih tarikh anda untuk melihat harga yang lebih tepat.
Adakah Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino mesra haiwan kesayangan?
Tidak, haiwan kesayangan tidak dibenarkan di hartanah.
Berapakah fi parkir di Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?
Letak kenderaan sendiri dan letak kenderaan valet adalah percuma di hartanah ini.
Apakah masa daftar masuk di Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?
Masa mula daftar masuk: 15:00; Masa tamat daftar masuk: 12:00 tengah malam.
Apakah masa daftar keluar di Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?
Daftar keluar adalah jam 12:00 tengah hari.
Adakah manfaat merangkumi semua tersedia di Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?
Ya, hartanah ini merangkumi semua.
Di manakah terletaknya Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino?
Terletak sesuai di pantai, hartanah Bávaro ini dalam jarak 2 bt (3 km) dari Pantai Arena Gorda dan Padang Golf Punta Blanca. Padang Golf Iberostar dan Kelab Golf dan Rekreasi Cocotal juga dalam jarak 6 bt (10 km) pemanduan.
Ulasan
Royalton Bavaro, An Autograph Collection All-Inclusive Resort & Casino Ulasan
8.0
Sangat Baik
Semua ulasan ditunjukkan daripada pengalaman tetamu sebenar. Hanya pengembara yang telah menempah penginapan dengan kami boleh menyerahkan ulasan. Kami mengesahkan ulasan berdasarkan garis panduan kami dan menerbitkan semua ulasan, positif atau negatif.Maklumat lanjutTerbuka dalam tetingkap baharu
8.2
Kebersihan
8.4
Kemudahan
8.2
Kakitangan & perkhidmatan
8.2
Keadaan hartanah & kemudahan
Penilaian 10 - Cemerlang. 1355 daripada 2630 ulasan
10 - Cemerlang
1,355
Penilaian 8 - Baik. 492 daripada 2630 ulasan
8 - Baik
492
Penilaian 6 - Boleh diterima. 343 daripada 2630 ulasan
6 - Boleh diterima
343
Penilaian 4 - Lemah. 178 daripada 2630 ulasan
4 - Lemah
178
Penilaian 2 - Teruk. 262 daripada 2630 ulasan
2 - Teruk
262
Ulasan
10/10 Cemerlang
Nathalie
Mengembara bersama pasangan
16 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Had a blast, room was so clean, workers were so nice and attentive, I didn’t want to come back home lol
Nathalie
Menginap 6 malam pada Dis 2025
8/10 Baik
JANETTE
Mengembara bersama keluarga dan kanak-kanak
16 Apr 2026
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
If you book with expedia, stick with Expedia, do not sign up for butlers and rooms through Royalton. Royalton will mess up your reservation
JANETTE
Menginap 4 malam pada Apr 2026
10/10 Cemerlang
Michael Lee Brakel
Mengembara bersama keluarga dan kanak-kanak
15 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great place to stay. Great staff that went the extra mile to make the stay more comfortable. Food was good overall with plenty of options and dinner reservations were easy and available for use every evening. We didn't use the pool much since the beach area was so nice and thats where we preferred to spend the days.
Michael Lee Brakel
Menginap 7 malam pada Apr 2026
8/10 Baik
Ellyse
Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama pasangan, Mengembara bersama keluarga, Mengembara bersama kumpulan
14 Apr 2026
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Nice room
Ellyse
Menginap 4 malam pada Apr 2026
8/10 Baik
Victoria
14 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean room.Outdoor pool was clean.Staff was friendly and helpful.Our manager Alexander helped us with our questions.
Victoria
Menginap 6 malam pada Apr 2026
6/10 Boleh diterima
Solange
Mengembara bersama keluarga dan kanak-kanak
14 Apr 2026
Sukakan: Kakitangan & perkhidmatan
El show pesimo ..malo falta mas espectaculo
Solange
Menginap 2 malam pada Apr 2026
8/10 Baik
Debbie
Mengembara bersama keluarga dan kanak-kanak
13 Apr 2026
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
The staff seemed bothered to even help or be happy that we were there. We had false promises and let down on reservations after two people came up to us, got us to join them on what’s app.
The amenities are great. But, what is promised is not what is.
No service eon the beach. Putt putt you have to have a reservation and they have chipping clubs not even putters. All
Other resorts putt putt is open all night. There they close at 5. No one is doing that when the sun is out and it is beach time and so hit. Basketball have to reserve. They had one ball. The girl thought it was so funny. More need to speak English. Crazy they only spoke Spanish. Food was ok. Often. Couldn’t get many types of drinks.
Bottom line. No one on the staff cared that we picked them out of all
Places in the world. It was as if you were bothering them to help you.
Empty promises leaving us with no reservations. and said we were getting things that they never gave.
Beach was beautiful and fun activities at the pool. Loved the Rio restaurant and nighttime activities. Loved.
Debbie
Menginap 4 malam pada Apr 2026
10/10 Cemerlang
aaliyah
13 Apr 2026
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
I will recommend this spot to others
aaliyah
Menginap 2 malam pada Apr 2026
6/10 Boleh diterima
Carla
13 Apr 2026
Sukakan: Keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Not going back to this place. Needs improvement with food taste, food variety, service etc. They need to train their staff more about service, hospitality and friendliness. Lazy river or pool were murky and dirty. Cleanliness is very important esp you are in food service ie plastic cups / glasses need a thorough wash and not supposed to have lip marks or greasy finger prints left on the glasses. Food attendant must be aware of proper food handling ie grabbing tip money with your gloved hand and then grab the food and serve it to your guests is unhygenic. Lack of training looks like it stems from the very highest level. Service in any form is sloooooow. Be prepared to wait for an hour for your main course to be served. And, oh btw, they need to train their reception staff as well. Imagine checking in your guest with non knowledgeable and untrained reception staff. Failing to explain resort policy to new guests. On the positive note, they have a nice coffee shop and the beach is clean and well maintained.
Carla
Menginap 8 malam pada Apr 2026
8/10 Baik
Bruce
Mengembara bersama pasangan
13 Apr 2026
Sukakan: Kakitangan & perkhidmatan, kemudahan
Tidak sukakan: Keadaan hartanah & kemudahan
This property is associated with a Vacation Club that uses very deceptive tactics to draw you into a time share like presentation. Your building concierge invites you to a free VIP Diamond club breakfast to promote their upgraded room tiers. The concierge says it only takes 30 minutes and hopes you will book a Diamond Club room on your next visit. It is a COMPLETE lie. He takes you to the standard breakfast buffet, does a soft credit check while you eat, then takes you into their vacation club sales room. They had me there for 2 hours before I just walked out. They wouldn't even tell me the price of their club. I will never stay at a Royalton again. And I am very disappointed that Expedia recommends this facility, even though I would have returned. Even a simple disclaimer that this property will employ deceptive sales tactics to promote their vacation club. I never got anywhere close to the VIP Diamond Club they said they were promoting.
Beware.
Bruce
Menginap 6 malam pada Apr 2026
6/10 Boleh diterima
Andrea Nicole, Maple
Mengembara bersama keluarga dan kanak-kanak
12 Apr 2026
Sukakan: Kakitangan & perkhidmatan, kemudahan
I was not impressed with the room cleanliness. When we arrived I had to call the cleaning ladies to come clean the shower that looked like it wasn't clean, the pillow cases on the single bed were dirty and must have not been changed and my daughter noticed on the fan some brown spots which i thought was paint chipped but instead the lady took her broom with a cloth to wipe to see that it was a thick layer of dust and looks like it was never cleaned. There were other spots that needed attention but I didn't want to point out everything. Clearly they don't deep clean their rooms and was disappointed especially for a Royalton that is supposed to be reputable.
Andrea Nicole
Menginap 7 malam pada Mac 2026
2/10 Teruk
Jonathan Mark
Mengembara bersama keluarga
12 Apr 2026
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Rooms smell of mildew. Food is disgusting. Property is run down. Drunk teenagers will wake you around 1am nightly. This is a 2 star resort marketed as a 5 star. Everything is broke. Diamond upgrade is a scam. Roach was on buffet food. They tried to charge me for a Cabana I didnt get. 1st Vacation I lost weight on. Managemant is nowhere to be found. Go somewhere else.
Jonathan Mark
Menginap 4 malam pada Apr 2026
8/10 Baik
Jillian
Mengembara bersama keluarga
11 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Restaurant at the lazy river was good.
Jillian
Menginap 7 malam pada Mac 2026
4/10 Lemah
shanella
Mengembara bersama keluarga dan kanak-kanak
11 Apr 2026
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Our overall experience was very disappointing. We paid a lot for this stay, but the food options were very limited and did not suit our taste. Breakfast was not proper, and most meals lacked flavor (very low salt), so we ended up eating mostly eggs and bread. We even had to buy KFC for the kids because there weren’t enough suitable options for them.
I specifically requested mac and cheese for my son, but it was only available for 2 days and only until 3 PM, which was very inconvenient.
There was no lunch buffet available—only breakfast and dinner—so we had to walk to the beach area just to get lunch, which was frustrating.
Additionally, the elevators in Building 18 were frequently out of service, causing major inconvenience during our stay.
Overall, this was by far one of the worst experiences we’ve had, and we expected much better for the price we paid.
shanella
Menginap 5 malam pada Apr 2026
6/10 Boleh diterima
William
Mengembara bersama keluarga
11 Apr 2026
Sukakan: Kebersihan, keadaan hartanah & kemudahan
The property is nice enough and dinner reservations can be managed via their app, but customer service is hit or miss. Some are super nice and helpful while others are only there to get paid, ignoring you if you don’t tip (for every drink). This really impacted our experience here as did not make us feel welcome. Everything seemed to be a challenge from finding a bar that had all ingredients for making your drink to getting bottled water ( waited more than 2 hours for room service that never came). The food was also hit or miss with dinners in restaurants being generally good (minus drink service) and buffet being underwhelming with cold food and poor options. I will go back to IBEROSTAR for our next all-inclusive and will not be returning to Royalton.
William
Menginap 7 malam pada Apr 2026
2/10 Teruk
Christina
11 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Tidak sukakan: Kemudahan
The only Royalton Bávaro is a very nice resort, but it’ lacks significant simple services. Make sure all customers eat at the restaurant of their choice. Making sure the food is hot an
Christina
Menginap 5 malam pada Apr 2026
6/10 Boleh diterima
Sheryl Lynn
10 Apr 2026
Sukakan: Kebersihan
Great resort going into it as a 3 star resort, took our son there for his Senior Springbreak trip, perfect for that. Buffet and restaurants are not terrible
Sheryl Lynn
Menginap 6 malam pada Mac 2026
2/10 Teruk
Jamie, Auburn
Mengembara bersama keluarga dan kanak-kanak
9 Apr 2026
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
This was, without question, the most disappointing travel experience my family has ever had, and we will absolutely never return.
We paid for Diamond Club, but it felt more like “slightly shinier disappointment.” If this was the upgraded experience, I’d hate to see the standard one.
Check-in in the “special” Diamond area took over two hours after a long travel day with kids, with absolutely no sense of urgency from staff. The promised upgraded room was apparently imaginary, and amenities that were supposed to be there on arrival showed up two days later after we insisted we receive it.
The concierge tried, but restaurant reservations were a struggle, and the “24/7 room service” was basically coffee, pastries, and a fun guessing game about what portion of your order might actually arrive. Ordering in the evening was a joke - the app to order said temporarily closed 24/7. We were told to call zero for room service but they never answer once!
The biggest issue was the pool setup. Shade was nearly impossible to get, even at sunrise all the chairs are taken, and we sat by the Diamond pool for over 7 hours one day without being served once. For a premium upgrade, it was impressive how often we paid extra just to do everything ourselves.
Jamie
Menginap 6 malam pada Mac 2026
10/10 Cemerlang
Luz
Mengembara bersama keluarga dan kanak-kanak
9 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff is amazing and felt safe allowing my teenage kids roaming around the amenities. Hit the buffet … enjoy better than restaurants.
Luz
Menginap 2 malam pada Apr 2026
4/10 Lemah
Brooke
Mengembara bersama keluarga, Mengembara bersama kumpulan
8 Apr 2026
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Needed a one night stay as we moved up our trip and our resort wasn’t available. I wouldn’t have survived more than 1 night. Resort is dated, service is bad and food / drinks are awful. I feel bad for the people that work there because I think they are trying but are overwhelmed, mostly by high school spring breakers who ruin the vibe.
Brooke
Menginap 1 malam pada Apr 2026
2/10 Teruk
Alejandro, Maspeth
7 Apr 2026
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
From the beginning, there was a noticeable lack of customer service. Prior to arrival, I attempted to contact the hotel through Expedia with questions about my upcoming trip, but received no response or lack thereof information. Upon arrival, I was also informed that in order to have our rooms located next to each other, an additional payment was required—despite having already made this request in advance through Expedia.
During our stay, the conditions of the room were unacceptable. We encountered centipedes and roaches, which is completely unacceptable for a resort of this caliber. Additionally, there was a period of time where we did not have access to water for part of the day. Housekeeping was also inconsistent—we repeatedly had to request room cleaning, even when the sign indicating service was clearly displayed.
The overall experience at the resort felt heavily focused on upselling rather than guest satisfaction. There was a clear lack of amenities and activities, especially for a weekend stay, which made the environment feel underwhelming and not in line with what was advertised.
One of the most disappointing aspects of our stay involved the misleading information provided at the time of booking. When we reserved our stay through Expedia, it was advertised that we would receive a $300 resort credit. However, upon arrival, we were directed to the guest services desk near our room, where we were then told that in order to receive this credit, we would need to atten
Alejandro
Menginap 3 malam pada Mac 2026
6/10 Boleh diterima
Christi
Mengembara bersama keluarga dan kanak-kanak
6 Apr 2026
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Check in was chaotic. Property was nice but could be cleaner.
Christi
Menginap 3 malam pada Apr 2026
10/10 Cemerlang
Ricardo
6 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Sí fue práctico y el agua estaba caliente
Ricardo
Menginap 7 malam pada Mac 2026
10/10 Cemerlang
Enid
5 Apr 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Comida buena, han grandes y cómodas
Enid
Menginap 3 malam pada Apr 2026
2/10 Teruk
Jeremy
Mengembara bersama pasangan
5 Apr 2026
Sukakan: Kebersihan, keadaan hartanah & kemudahan
DO NOT ASSUME room reservations are correct. Not very reasonable when fixing this issue either. Multiple families every day complaining about the rooms being wrong