Dear Ismet,Thank you very much for your review.We are very happy that you had a great holiday with us!We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Dayklent,We are pleased to know the evaluation you have given us.Furthermore, we are happy to know that we have been part of your pleasant experience in our facilities.We appreciate the kindness you have had in evaluating us so positively.It will be a pleasure to welcome you once again.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear NINA,Thank you so much for your feedback regarding your recent stay.We place great importance in providing our guests with unforgettable experiences therefore we are sorry that not all the aspects of your experience did meet your expectations.Your observations will be shared with corresponding department for further consideration and we are looking forward to having another chance to welcome you back in the near future for a much better experience.We wish you all the best,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Michael,Thank you for your comment,We are completely surprised by what you report.Indeed, if you wish to make a complaint you should contact the channel through which you made your booking. With the information you provide and through this channel we cannot assist you.Hundreds of people pass through our hotel and enjoy wonderful holidays with us.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Diana,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Kuldeep,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Hana,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.Please be assured that we will follow up on your comments and address them with the relevant departments.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Grace,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Valentyn,Thank you for your review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Palace Bávaro! However, it is unfortunate to hear you weren't completely satisfied with your recent experienceWe would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Palace BávaroOnline Reputation Manager

Dear Snezana,The best reward is to learn that you had a phenomenal time.Thank you very much for staying with us, Snezana!We hope to welcome you again very soon and we wish you a fantastic day.Kindest Greetings!Hotel Riu Palace BávaroOnline Reputation Manager

Dear Omar,Thank you so much for choosing Riu Hotels & Resorts! We are sorry to hear the mentioned inconvenience. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Palace BávaroOnline Reputation Manager

Dear Manpreet,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Palace Bávaro. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace BávaroOnline Reputation Manager

Dear Jessica Yesenia,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace BávaroOnline Reputation Manager

Dear Darnelle,Thank you for your feedback, Please allow us to comment that we are completely surprised by your words.We would have been delighted to be able to provide you with direct assistance during your stay through our dedicated housekeeping team, whose priority is to actively contribute to the comfort of our guests.It is of paramount importance to us that each and every one of our guests feels equally welcomed and valued, regardless of nationality, age or religious beliefs. We are deeply saddened that your experience did not reflect this principle and that you had a different perception when you left our facilities.We want you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We would welcome the opportunity to welcome you back to one of our facilities so that we can present you with the wonderful experience that we are accustomed to delivering 100% satisfaction.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Jamonte C.,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to meet your expectations and that overall you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Palace BávaroOnline Reputation Manager

Dear Boris, Thank you for taking the time to post your feedback regarding your recent stay with us.We are highly regarded for providing friendly service, safety, comfort and good food for our guests.Regarding your comments that the staff you dealt with were rude, we can only apologize if this was the impression. The majority of our staff are long serving and generate incredibly favorable reviews, as can be read on Expedia. That said, and as a result of your review all staff have been strongly reminded that guest care is the sole reason for us being here and any impression of rudeness is not acceptable.It is our hope that you give us another opportunity to better serve you in the near future.With our best wishes we remain, Hotel Riu Palace BávaroOnline Reputation Manager

Dear michael gray,We are very pleased to have read your compliments and to know that you have rated so favourably various aspects of the hotel that have contributed significantly to your exceptional experience.We sincerely hope that you will visit us again soon, to provide you with another unforgettable experience at our establishment.We look forward to your visit.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear lauren, Thank you for providing your feedback on your most recent stay.We do our best to provide an excellent experience for our guests and are very sorry to learn we did not achieve this for you. The concerns pertaining to the service and equipment is far from our standards. Matters such as this are taken very seriously. As a result, please allow us to look into this further.It would be great if you could give us another chance if your plans ever bring you back to Punta Cana.Sincerely,Hotel Riu Palace BávaroOnline Reputation Manager

Dear norma,Thank you very much, first of all, for choosing to spend a few days in our company.We are honoured to have been your hosts and to receive your kind comments.We look forward to the opportunity to welcome you back in the not too distant future.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Shanna,Thank you for taking the time to provide us your feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. This is not the level of experience that we seek to provide our guests. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Loving Regards, Shanna,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Kyle,Thank you very much for your review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Grace,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Palace BávaroOnline Reputation Manager

Dear Karim,Thank you very much for your feedback and positive evaluation.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu Palace BávaroOnline Reputation Manager

Dear Alan Martinez,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Palace Bávaro. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Palace BávaroOnline Reputation Manager

Dear Steve,we appreciate you taking the time to share your review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Samuel,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.We have not been informed about similar cases before your stay, other guests who were allocated in the same room used the same mattress and did not report anything. Our House keeping department also checked the mattress of your room and they could not detect any irregularity.You may rest assured that we will share all your impressions with our team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Joshua,Thank you for sharing your experience with us!It's truly saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Kerryann,We cannot thank you enough for your fantastic feedback.We will pass on your kind words to our lovely team.It is great to learn you had a good time.We really hope you visit us again soon, Kerryann.Loving Greetings!Hotel Riu Palace BávaroOnline Reputation Manager

Dear Pamela,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Angel,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Tracy S.,Thank you very much for choosing us and sharing your opinion.Nonetheless, we regret to learn of your discomfort.We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience.Best Regards,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Charles Henry King,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Alida,We appreciate your feedback, as it helps us understand which aspects we can focus and improve on. As service is our absolute key value, we are sorry to read that we did not get everything right.We will be following this up further, it will be forwarded to the management.Best Regards,Hotel Riu Palace BávaroOnline Reputation Manager

Dear Rose,It is wonderful to know that you have enjoyed your stay with us so much.It has been a pleasure hosting you and thank you for taking the time to review your recent stay at the hotel.We hope to see you again soon!All the bestYours faithfully,Hotel Riu Palace BávaroOnline Reputation Manager