Dear Dennys,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu BambuOnline Reputation Manager

Apreciada Jocelyn,Su comentario es muy apreciado. Nos complace saber que su experiencia fue satisfactoria y que considera la posibilidad de volver a visitarnos en el futuro. Nos comprometemos a ofrecerle el mismo nivel de atención profesional y hospitalidad en cada una de nuestras instalaciones. Sus observaciones serán tomadas en cuenta y gestionadas con los departamentos correspondientesEstaremos encantados de darle la bienvenida nuevamente con los brazos abiertos.Cordialmente, Hotel Riu BambuOnline Reputation Manager

Dear Jasiah,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We regret that we did not live up to your expectations as far as our wide and varied gastronomic offer is concerned.We have a team of chefs who work hard every day to please the many palates that visit us, and we note that in your case this was not the case.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu BambuOnline Reputation Manager

Dear Ripan,Thank you for taking the time to write a review of our hotel. We appreciate you bringing these issues to our attention and will be sure to work to improve our services. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu BambuOnline Reputation Manager

Dear sergio yamil gonzalez,Thank you very much for staying at Riu and for sharing your feedback with us.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.Please rest assured, your observations will be shared with the responsible team, as we understand that there is always room for improvement and we hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu BambuOnline Reputation Manager

Dear Angelica,Thank you for sharing your feedback with us. We are committed to provide excellent services to our guests, so we are surprised to hear your comments about the attitude of some of the staff members. Trust that your comments will be reviewed among our team to improve our services.We hope to have the opportunity to welcome you soon again so that we can provide a better experience.Respectfully,Hotel Riu BambuOnline Reputation Manager

Dear Wilmer,We thank you very much for leaving your comment after your stay at our hotel and for your brilliant review.It was very nice to welcome you and we would love to do it again.Wishing you a fantastic day, Wilmer.Caring Greetings!Hotel Riu BambúOnline Reputation Manager

Dear Roylant Troya,Thank you so much for your nice words and for the rating!We are most pleased that you had a great vacation with us!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu BambuOnline Reputation Manager

Dear Cathy,We were very pleased to read your kind remarks and to know that you have rated so positively various aspects of the hotel which have contributed to your experience being a very good one indeed.We hope that you will visit us again soon and that we will be able to offer you another unforgettable experience.We look forward to seeing you!Yours faithfully,Hotel Riu BambuOnline Reputation Manager

Dear Kayla,We are delighted to read your kind remarks, it makes all our efforts worthwhile.We strive to make all of our guests feel welcome and relaxed during their time with us. It is fantastic to learn that our team could accommodate your needs and assist you in any way possible. And we very much look forward to seeing you again soon!Love you back, Kayla,Hotel Riu BambúOnline Reputation Manager

Dear María Guadalupe Mora,We are thrilled to know you enjoyed your stay.Thank you very much for being our guest.Have a beautiful day!Wishing to see you again very soon, María.Caring Regards,Hotel Riu BambúOnline Reputation Manager

Dear John H,Thank you for the time you have taken to write us about your experience in our hotel.Usually, if we are advised of a problem during the stay, we are able to move our guests to a more appropriate room; our sincerest apologies if this didn't occur. We sincerely hope that you would still consider visiting one of our Worldwide destinations soon so that we have the chance to give you the stay you were hoping for. With our best wishes we remain,Hotel Riu BambuOnline Reputation Manager

Dear Amen,It is really delighting to read your fantastic feedback! Thank you for being our guest.It is great to learn you were happy with our lovely staff, they will be informed.We hope to welcome you again, so we can share yet another unforgettable visit with you.Loving wishes,Hotel Riu BambúOnline Reputation Manager

Apreciad@ YUNEISY GONZALEZGracias por sus comentarios,Nos alegra conocer que sus necesidades fueron atendidas de manera diligente en nuestras instalaciones y que se sintió gratamente conforme con la atención recibida por parte de nuestro maravilloso personal.Esperamos poder brindarle una maravillosa bienvenida en breve.Cordialmente, Hotel Riu BambuOnline Reputation Manager

Dear Daphne N.,We appreciate you took the time to leave your impressions regarding your recent stay with us.Though we manage a proper fumigation program for all our areas, it is unfortunate that we are unable to control insects at 100%.Due to the warm weather and the location of our resort, which is surrounded by vegetation, it is possible that insects can enter our facilities. Our lovely staff work hard to keep them under control, since our grounds have extensive garden areas. We fumigate continuously all areas to keep insects away from our grounds.We are truly saddened to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu BambúOnline Reputation Manager

Dear Elizabeth,Thank you very much for your review! We are very happy to read that we lived up to your wishes and we hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu BambuOnline Reputation Manager

Dear HUSSIN ABDALALH ABBAS,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Please be assured that we will follow up on your comments and address them with the appropriate departments.Yours faithfully,Hotel Riu BambuOnline Reputation Manager

Dear Tyliyah,we appreciate you taking the time to share your review here!We are sorry you were not entirely satisfied with the food choices as we give great importance to meet all guests expectations. We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu BambuOnline Reputation Manager

Apreciada Kimberly Rosa Genao deGracias por su comentario.Nos complace conocer que disfrutó de la amplia y variada oferta gastronómica presentada en nuestras instalaciones.Sin embargo, nos sorprende no haber cumplido con sus expectativas en cuanto al servicio de limpieza, ya que seguimos rigurosos protocolos de higiene que son continuamente supervisados.Nos hubiera encantado poder ofrecerle asistencia directa durante su estancia a través de nuestro dedicado equipo de limpieza, cuya prioridad es contribuir activamente al confort de nuestros huéspedes.Permítanos informarle que hemos registrado sus observaciones y las compartiremos con los departamentos adecuados para continuar perfeccionando nuestros servicios día a día.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu BambuOnline Reputation Manager

Dear Juddia,Thank you for providing your honest feedback.It is unfortunate to hear you weren't completely satisfied with your recent experience, as our policy is to make every attempt to please our guests.You may rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu BambuOnline Reputation Manager

Dear Richard,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know how much you enjoyed your stay, in the Hotel Riu Bambu. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu BambuOnline Reputation Manager

Dear Nicolas,Thank you very much for taking time to tell us about your stay.We do our best to provide an excellent service experience, therefore, it is disappointing to read that some aspects of your stay were not of your liking.Your review will be revised further, as we hope that you will give us another chance to host you and offer you the best stay.Best Regards,Hotel Riu BambúOnline Reputation Manager

Dear Luisa,We are grateful for your words.It is of the utmost importance that our guests feel at home with us.Our goal is to know that you enjoyed your holiday in our facilities and we note that we really succeeded.We look forward to seeing you again at any of our facilities and we are looking forward to providing you with the 100% satisfactory service that characterises us so much.Yours faithfully,Hotel Riu BambuOnline Reputation Manager

Dear Valeria,Our team here is committed to providing high-quality customer service, and we are thrilled to read that we made a good impression on you.Thank you very much for sharing your fantastic review of your recent experience. We are very happy to learn you liked it.Wishing to see you again soon, Valeria!Kindest Greetings,Hotel Riu BambúOnline Reputation Manager