4/10 Lemah
MELISSA
Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
10 Sep 2025
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan
I visited this resort with my family, including young kids and our 98-year-old grandmother, expecting a relaxing, family-friendly vacation. Unfortunately, it was disappointing.
The waterpark had only a few slides—some not working—and it felt overcrowded due to outside guests being allowed in. The gym was small, with limited equipment and only four treadmills. Pools were large but some too deep, and the bar areas were often packed and uncomfortable.
Service was hit or miss. Many staff members seemed more focused on getting tips than offering good service. At the Japanese restaurant, a chef made inappropriate comments in Spanish about not expecting tips from our mostly female table, then didn’t offer dessert. When we returned with more family, a different chef was professional and kind—clearly, the issue was with that one staff member.
Accessibility was a major problem. My grandmother didn’t get her room until 7 PM, and despite repeated requests, no wheelchair was provided—we had to rent one ourselves. Food was repetitive, though breakfast was decent. The steakhouse and coffee shop were the highlights, especially thanks to Gris and another kind pregnant staff member there.
Overall, not worth the price. We won’t return.
MELISSA
Menginap 11 malam pada Ogo 2025
