Hotel Best Western di Puget Sound

"I booked the hotel and then canceled it. I called the front desk for the cancellation and they told me that they would cancel and refund with a penalty. Half month later, I noticed that I did not receive the refund. I called them and contacted Expedia. But, very surprisingly they said they would not refund anything. I explained again and again what happened and what the hotel had told me before. Finally they said "