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Reviews of Villa del Palmar Beach Resort and Spa, Puerto Vallarta

3.5 out of 5
Villa del Palmar Beach Resort and Spa, Puerto Vallarta
Blvd Francisco Medina Ascencio Km 2.5, Zona Hotelera Norte, Puerto Vallarta

Reviews

8.2

Very good

Rating 10 - Excellent. 745 out of 1601 reviews" "
Rating 8 - Good. 446 out of 1601 reviews" "
Rating 6 - Okay. 202 out of 1601 reviews" "
Rating 4 - Poor. 108 out of 1601 reviews" "
Rating 2 - Terrible. 100 out of 1601 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

ELIZABETH

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent customer service from pool staff that was the best. The food at the restaurants was overprice, the quality of the food was mediocre at best, for example I order a chorizo pizza in which I was able to count the pieces of chorizo very unsatisfying, the enchiladas de mole taste was not good and the enchilada was roll into a taquito and very hard, and I keep on going on about the poor quality of the food, we end up ordering out. The rooms were not properly clean the beds were just made the floors were no clean and 2 days did not leave shampoo or soap and we have to call reception asking for it.
Stayed 4 nights in May 2024
Response from General Manager on 16 May 2024
Dear Elizabeth, Thank you for reporting this problem, please accept my sincere apologies.I understand your frustration. We pride ourselves on providing the best possible guest experience and I am sorry that on this occasion we did not achieve this.As a result of your comments, we will be taking action.Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

6/10 Okay

Patricia

Travelled with group
Telephone did’t work…staff doesn’t know how to get an incoming call to the correct room number. Drawers in the kitchen stuck Locked out of the room for 4 hours the night before my surgery until. Midnight and desk clerk refused to change rooms( when hotel only 30 percent occupied) so I sat in the lobby in my wheelchair!?! You owe me a refund !!! I would never recommend it!
Stayed 17 nights in Apr 2024
Response from General Manager on 16 May 2024
Dear Patricia,Thank you very much for the time you took for express your comments about your stay. I sincerely regret that your satisfaction was affected by those issues.It is important for us to identify opportunities for improvement in order to sustain our exceptional service. Sincerely,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was connected to a beach and close to downtown
Stayed 9 nights in Apr 2024
Response from General Manager on 13 May 2024
Dear Emily, I am so glad to hear from you and I want to thank you for taking the time to share your comments about your stay with us at Villa del Palmar Beach Resort & Spa Puerto Vallarta, I am delighted to read your positives comments, thank you for giving us the opportunity of being your host.Your input has been very important as were already making the necessary changes in order to offer full satisfaction to every guest. Once again, we thank you very much for your comments, and we hope to have the opportunity to provide you with the excellence in service we are known for. Cordially yoursMauricio Quezada General Manager Villa Del Palmar Puerto Vallarta

10/10 Excellent

Terry

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 7 nights in May 2024
Response from General Manager on 13 May 2024
Dear Terry, At Villa Del Palmar Puerto Vallarta we thank you for your valuable time and comments. We are more than glad you experienced the high level of service our guests have come to expect. We hope to have the oportunity to provide you with the excellence in service we are known for and hope you will give Villa Del Palmar Puerto Vallarta another change to be your home away from home.Best regardsMauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Lena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are very helpful
Stayed 1 night in May 2024
Response from General Manager on 11 May 2024
Dear Lena, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us.I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests satisfaction possible.It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you our sincere hospitality on your next visit.Sincerely,Mauricio Quezada General ManagerVilla del Palmar Beach Resort & Spa, Puerto Vallarta

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Gerente General on 11 May 2024
Estimado Victor, Es un placer recibir una increíble reseña de nuestros valiosos huéspedes.En nombre de todo el personal de Villa Del Palmar Puerto Vallarta.Estamos comprometidos a ofrecer un servicio excepcional.Saludos cordiales,Mauricio Quezada Gerente GeneralVilla del Palmar Beach Resort & Spa, Puerto Vallarta

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Gerente General on 10 May 2024
Estimada Veronica, Muchas gracias por sus valiosos comentarios y por confiar en Villa del Palmar Puerto Vallarta.Es de suma satisfacción para nosotros saber que ha disfrutado su estancia en el hotel,Saludos cordiales,Mauricio Quezada Gerente General Villa del Palmar Puerto Vallarta

6/10 Okay

John

Travelled with family
Liked: Staff & service
Time share sales were high pressure
Stayed 8 nights in Apr 2024
Response from General Manager on 9 May 2024
Dear John, Please accept our most sincere apologies for any inconveniences you may have experienced regarding personnel’s attitude in the sales department. Your comment has been forwarded to the corresponding division to take action. We thank you very much for your comments, and we hope to have the opportunity to provide you with the excellence in service, we are known for, in the future.Cordially yours, Mauricio Quezada General Manager Villa Del Palmar Puerto Vallarta

10/10 Excellent

Jorge

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Gerente General on 8 May 2024
Estimado Jorge, Muchas gracias por elegir Villa del Palmar Puerto Vallarta como su lugar de descanso. Saludos cordiales, Mauricio Quezada Gerente General Villa del Palmar Puerto Vallarta

6/10 Okay

Dallas Patricia Ann

Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Gerente General on 7 May 2024
Estimada Dallas, Gracias por evaluar nuestros servicios, La tomaremos a consideraciónSaludos Cordiales, Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

10/10 Excellent

Richard, Covina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location right on the beach.
Stayed 4 nights in Apr 2024
Response from General Manager on 4 May 2024
Dear Richard, Thank you for your amazing words, for your time and dedication to write your experience.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Scott Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team was so warm and accommodating we loved our stay. The food was outstanding, we ate breakfast everyday and loved the buffet!
Stayed 7 nights in Apr 2024
Response from General Manager on 4 May 2024
Dear Scott, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We will pass on your words of praise to those that were involved in helping to ensure that everyone was happy with this vacation and let them know that their efforts are very appreciated.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Michael, It is always great to receiving excellent reviews we can share with other guests, we all here at the resort feel motivated to continuing improving the services we offer for the next time you come back. SincerelyMauricio QuezadaGeneral Manager Villa Del Palmar Puerto Vallarta

6/10 Okay

Younes

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Gerente General on 30 Apr 2024
Estimado Younes, Gracias por evaluar nuestros servicios, La tomaremos a consideraciónSaludos Cordiales, Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

8/10 Good

Mirza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we were assigned was a little noisy in the evening but got quieter later in the evening. We had a little issue with our bill at the time of check out, however, Martin at the front desk helped us out to fix the problem. Overall, its a good resort and we enjoyed our stay!
Stayed 5 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Mirza, Thank you for your feedback regarding your recent visit to Villa del Palmar Puerto Vallarta. I would like to sincerely apologize for the negative experience you had during your visit. We are dedicated to perfecting each detail of our guests’ experiences, and I am truly sorry we were not able to provide a more positive and memorable one for you.Once again, we thank you very much for your comments, and we hope to have the opportunity in the near future to provide you with the excellence in service we are known for. Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

6/10 Okay

Jane

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The pool and beach was very convenient which is right outside the property. So that was a plus. Their breakfast buffet was included which was nice to start off the day. The restaurants inside the resort are overpriced if you’re not doing all inclusive. But it’s convenient to walk out and find local food. The hotel is decent but old. They have plans of tearing it down around September time frame which makes sense after staying a week. The bathroom was a major problem. The room smells like mildew as you walk into the room. There’s mold growing behind the bathroom tank! Very unsanitary for our health I was especially worried for my young children. We found a great last minute deal but we would prefer a more sanitized living environment.
Stayed 7 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Jane, Thank you very much for the time you took for express your comments about your stay. I sincerely regret that your satisfaction was affected by those issues.It is important for us to identify opportunities for improvement in order to sustain our exceptional service. Sincerely,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Kaveh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Gerente General on 29 Apr 2024
Estimado Kaveh, Gracias por evaluar nuestros servicios, Saludos Cordiales, Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

2/10 Terrible

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Stephen, Thank you for your review of your recent stay at our hotel. We are committed to improve.Best regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was small hair in my breakfast that I would find every other day.
Stayed 6 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Andrew, Thank you for taking the time to share your review.I am sorry your overall experience was not up to par. A copy of your comments has been sent to the main department involved in order to correct the weak areas you kindly mentioned.We hope you will allow us to better serve you in the future.Kind RegardMauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Shirley, vancouver

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice all around
Stayed 5 nights in Feb 2024
Response from General Manager on 26 Apr 2024
Dear Shirley, Thank very much for your lovely review! It is wonderful to read that we met your expectations, and you had a memorable and amazing Villa Del Palmar Puerto Vallarta.We will be waiting to welcome you back in the future.Kind regardsMauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Gerente General on 26 Apr 2024
Estimado Danny, Gracias por evaluarnos, Saludos cordiales,Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

10/10 Excellent

Elvira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente member service
Stayed 3 nights in Apr 2024
Response from Gerente General on 24 Apr 2024
Estimada Elvira, Para nosotros es un deleite leer comentarios como los que usted nos ha compartido. Para nosotros lo más importantes siempre será ofrecer las mejores opciones de alojamiento y servicios. En nombre de todo nuestro equipo por favor reciba la más cordial invitación para volver con nosotros en un futuro cercano y así pueda disfrutar de las maravillas que solo Villa Del Palmar Puerto Vallarta puede ofrecer.Reciba saludos cordiales,Mauricio Quezada Gerente General Villa Del Palmar Puerto Vallarta

8/10 Good

ilona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on 22 Apr 2024
Dear Ilona, Thank for your time and dedication to write your experience.We strive to exceed your expectations and making sure that you feel better than at home.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Dora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first stay at Villa del Palmar , very family friendly and the outside areas are beautiful! The staff very excellent and friendly there are many activities for adults and children We sleep through the night since it’s super quiet and peaceful. The constant harassment from Mago and the time share team did not affect my stay since all was amazing. Thank you Villa del Palmar for a great stay. Blessings to everyone there.
Stayed 5 nights in Apr 2024
Response from General Manager on 20 Apr 2024
Dear Dora, Thank you for taking the time to provide us with your comments regarding your experience during your recent stay at Villa del Palmar Beach Resort & Spa.Thank you for share your feelings regarding the timeshare staff, who the Managament will revise and improve this. We are sorry for the inconvenience and discomfort this might have caused you.Thank you for staying at Villa del Palmar Beach Resort & Spa we hope to have the opportunity to welcome you again under more favorable circumstances.Warm regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

Jose

Stayed 3 nights in Apr 2024
Response from Gerente General on 8 May 2024
Estimado Jose, Muchas gracias por sus valiosos evaluación y por confiar en Villa del Palmar Puerto Vallarta.Saludos cordiales,Mauricio Quezada Gerente General Villa del Palmar Puerto Vallarta

8/10 Good

Maryse Martine Rousseau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was wonderful and I would strongly recommend this property however I strongly recommend to take the all inclusive option because you’ll end up paying more in the end. The food and drink prices are very high if you choose to eat at the property. For those on a strict budget, you can book a Junior suite or a 1 bedroom suite with a full kitchen and go to Walmart and buy your own groceries. The only downside to this option is that you have to cook and clean after yourself. The staff do not clean your dishes. The property is very clean and staff are friendly and will go the extra mile to make sure your stay is enjoyable and relaxing. I will definitely return but with the all inclusive option next time. 😃🇲🇽🌴
Stayed 11 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Maryse, Thank you for taking the time to share your comments with us and for trusting in us to spend your vacation.It is very important for us to know the areas that we need to improve. It would be an honor to have the opportunity to host you again.Kind regards,Mauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

Thomas Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Thomas, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Sincerely,Mauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta

8/10 Good

Rhodalyn NANA ESUAA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Rhodalyn, Thank you for providing us the opportunity of hosting you at Villa del Palmar Puerto Vallarta and for taking the time to share your experience with us. It will be an honor for Villa del Palmar Puerto Vallarta to have you back and offer you again our sincere hospitality on your next visit. Sincerely,Mauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta

2/10 Terrible

Mara

Stayed 1 night in Apr 2024
Response from Gerente General, on 7 May 2024
Estimada Mara, Agradezco su valoración, La tomaremos en cuenta, Saludos Cordiales, Mauricio Quezada Gerente General, Villa Del Palmar Puerto Vallarta.

10/10 Excellent

Gary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 3 different times and always wished I’d had more time to stay longer ! Comfortable beds great pool and quiet . Great resort !!
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Gary, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Irenka Branka

Liked: Cleanliness, staff & service
The overall atmosphere is amazing
Stayed 10 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Irenka, At Villa Del Palmar Puerto Vallarta we thank you for your valuable time and comments. We are more than glad you experienced the high level of service our guests have come to expect.We hope to have the oportunity to provide you with the excellence in service we are known for and hope you will give Villa Del Palmar Puerto Vallarta another change to be your home away from home.Best regards Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay went very well. This is a great place for a family outing as there are lots of activities for all ages. The room was clean but the property is dated. I heard they’re tearing it down to build a new tower. I gave 4 stars because check in was very slow. The front desk was very busy and we had to stand on line multiple times to see if our room was ready- and it wasn’t ready until after stated check in time. Still, the food was excellent and we enjoyed our vacation.
Stayed 3 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Joan, Thank you very much for the time you took for express your comments about your stay. I sincerely regret that your satisfaction was affected by those issues.It is important for us to identify opportunities for improvement in order to sustain our exceptional service.Sincerely,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Dusty

Liked: Cleanliness
Stayed 7 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Dusty, At Villa Del Palmar Puerto Vallarta we thank you for your valuable time and comments. We are more than glad you experienced the high level of service our guests have come to expect.We hope to have the oportunity to provide you with the excellence in service we are known for and hope you will give Villa Del Palmar Puerto Vallarta another change to be your home away from home.Best regards Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

10/10 Excellent

Orlando, Avalon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Gerente General on 15 Apr 2024
Estimado Orlando, Gracias por visitar Villa del Palmar Puerto Vallarta, Estamos muy felices de que hayamos podido darle una experiencia positiva, Que tenga un excelente día, Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

8/10 Good

Tony J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good.
Stayed 2 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Tony, Thank you for your valuable comments. We appreciate your trust in Villa del Palmar Puerto Vallarta.We are extremely pleased to know that you enjoyed your stay at our hotel; from the facilities to the service of our colleagues, who take care of every detail in order to provide an unforgettable experience.We will be more than happy to have you back.Sincerely,Mauricio QuezadaGeneral ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

Alex

Stayed 7 nights in Apr 2024
Response from Gerente General on 2 May 2024
Estimado Alex, Nos da mucho gusto saber que ha elegido quedarse con nosotros. Que tenga un maravilloso día, Saludos Cordiales, Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

8/10 Good

Shelly Lynn May

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Martin at the front desk was awesome. Service was slow at times and there was times we did not even get what we asked for, like more coffee or water at breakfast.Then on the last day, it was awesome! Not sure what changed. Maid service was excellent, always friendly and accommodating. The young guys on the beach setting up chairs and umbrellas were always smiling and helpful.
Stayed 6 nights in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Shelly, Thank you for your feedback regarding your recent visit to Villa del Palmar Puerto Vallarta. I would like to sincerely apologize for the negative experience you had during your visit. We are dedicated to perfecting each detail of our guests’ experiences, and I am truly sorry we were not able to provide a more positive and memorable one for you.Once again, we thank you very much for your comments, and we hope to have the opportunity in the near future to provide you with the excellence in service we are known for.Kind regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

6/10 Okay

Langley

Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Langley, Thank you for your positive feedbackBest regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

denise anne

Stayed 7 nights in Mar 2024
Response from Gerente General on 29 Apr 2024
Estimada Denise, Agradecemos el tiempo que tomó compartir su experiencia con nosotros,Estamos comprometidos en crear momentos memorables para usted y su familia, y nos complace saber que en su visita reciente todo fue excelente.Anhelamos su pronto regreso,Saludos cordiales, Mauricio Quezada Gerente General Villa Del Palmar Puerto Vallarta

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 8 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear David, I am so glad to hear from you and I want to thank you for taking the time to share your comments about your stay with us at Villa del Palmar Beach Resort & Spa, I am delighted to read your positives comments, thank you for giving us the opportunity of being your host. I will happily share your comments with our staff.Your input has been very important as were already making the necessary changes in order to offer full satisfaction to every guest. Once again, we thank you very much for your comments, and we hope to have the opportunity to provide you with the excellence in service we are known for. All the best!!Cordially yoursMauricio Quezada General Manager Villa Del Palmar Puerto Vallarta

6/10 Okay

Raul

Travelled with family and small children
It was fine you could just tell they treated you differently if you were a lighter skin tone, if you know what I’m saying
Stayed 4 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Raul, As General Manager of Villa del Palmar Vallarta, I thank you for your valuable comments as they assist us in providing the high level of service our guests have come to expect.Please rest assured that every comment is reviewed and measures are being taken to remedy situations like the one you may have experienced.Once again, we thank you very much for your comments, and we hope to have the opportunity to provide you with the excellence in service we are known for and hope you will give Villa Del Palmar Vallarta another chance to be your host in the future.Best regards Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the atmosphere and the location of the hotel. We did however, pay more than expected.
Stayed 4 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Ashley, Thank you very much for the time you took for express your comments about your stay. I sincerely regret that your satisfaction was affected by prices. It is important for us to identify opportunities for improvement in order to sustain our exceptional service. We hope to have the honor to serve you again whenever your travels bring you back to Puerto Vallarta. Sincerely, Mauricio Quezada General Manager Villa del Palmar Puerto Vallarta

8/10 Good

Suneet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Suneet, Thank you for your positive feedbackBest regards, Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Salvador

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice experience staying at this property
Stayed 3 nights in Mar 2024
Response from General Manager on 12 Apr 2024
Dear Salvador, Thank you for your amazing words, for your time and dedication to write your experience, we strive to exceed your expectations and making sure that you feel better than at home.We look forward to being of service to you and yours in the future when you come home again.Kind regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Reid, Palm Coast

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except when I brought visitors to the property on Friday, Security denied them entry. I had to go talk to the manager fofvthem to enter.
Stayed 7 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Dear Reid, Thank you very much for the time you took to express your comments about your stay.It is important for us to identify areas for improvement in order to sustain our exceptional service. Kind regards,Mauricio QuezadaGeneral ManagerVilla Del Palmar Puerto Vallarta

4/10 Poor

Nicole

Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Nicole, Thank you very much for your valuable comments and for trusting Villa del Palmar Puerto Vallarta.It is of utmost satisfaction for us to know that you enjoyed your stay at the hotel, from its facilities to the service of our collaborators who take care of every detail to provide you with an unforgettable experience.Best regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta

10/10 Excellent

Kashif, Fairfax

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out processes are painfully slow. Except that great property and friendly staff.
Stayed 4 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Kashif, Thank you for sharing this review after your recent stay at Villa Del Palmar Puerto Vallarta, We are thrilled that we could meet your holiday expectations through our services and facilities. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service.Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,Mauricio Quezada General ManagerVilla Del Palmar Puerto Vallarta

8/10 Good

Patricia

Stayed 5 nights in Mar 2024
Response from Gerente General on 22 Apr 2024
Estimada Patricia, En nombre de nuestro equipo de Villa del Palmar Puerto Vallarta, Muchas gracias por su reseña positiva, significa mucho para nosotros. Que tenga un excelente día, Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

8/10 Good

Clifton

Stayed 8 nights in Mar 2024
Response from Gerente General on 20 Apr 2024
Estimado Clifon, Agradecemos su valioso comentario y por confiar en Villa del Palmar Puerto Vallarta.Es de suma satisfacción para nosotros saber que ha disfrutado su estancia en el hotel, desde sus instalaciones hasta el servicio de nuestros colaboradores que cuidan cada detalle para brindarle una experiencia inolvidable.Que tenga un excelente día, Mauricio Quezada Gerente GeneralVilla Del Palmar Puerto Vallarta

8/10 Good

sheromie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very nice. The overall property is pretty clean, but the rooms are a little dated even though the colors are great and happy looking and the only issue I had was the air-conditioning smells when you turn it on. You can open the door, which helps us that kind of defeats the purpose of the air-conditioning. The food at the market was very good and we said outside with a nice view of the ocean the sunset and the food at the Trattoria restaurant was also very good and I love the two for one margarita happy hours. But be prepared to be inundated with their “concierges” helping you but really just trying to get you to go to timeshare presentation so they can sell you or upgrade you.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Sheromie, Thank you for taking the time to share your comments with us and for trusting in us to spend your vacation.I am sorry that we did not provide the experience that you and your family expected. It is very important for us to know the areas that we need to improve. You can be sure that your comments will be taken into consideration, and we will act in a timely manner to prevent this from happening again.It would be an honor to have the opportunity to host you again and show you the improvements we have made.Kind regards,Mauricio Quezada General ManagerVilla del Palmar Puerto Vallarta