My kids loved the kid's waterpark area, where we spent a lot of time. The big pool was nice and warm, but in need of repair. They closed the pool at least 2 times on our 6 day stay, not sure why. The food choices at the sunclub were iffy, lacked seasoning or flavor. Once had a potato salad where the potatoes were raw. I got my parents the best upgraded room, and their bathroom door kept sliding open. Not sure the sunclub upgrade was worth it, they had an area on the beach but allowed others to sit there. Once, we were asked for our room number to make sure we belonged there, but a large group (12 ) of mostly non sunclub members, and other groups were not asked. My family and I felt a little discriminated as we are Latinos.
Employees were warm and welcoming for the most part, but the facilities were lacking. We've stayed at Secrets and NowAmber (which is now Dreams) resorts before, and loved them. So we were disappointed by this sister property being so far below what we expected.
