2/10 Terrible
Edmundo Ernesto
Travelled with family
31 May 2024
Disliked: Staff & service, property conditions & facilities
I was very excited to go on this trip especially because I heard such good things about Fiesta Americana. I have gone to Cancun and Cabo before and had wonderful experiences so I was looking forward to going to Puerto Vallarta for the first time. However from arrival the service was terrible. My family and I got there at 10 and were told we could not go eat on the restaurant or explore the property until 12 and if we wanted to it would be an additional $180 cost. There was no accommodation or even simply offering water . Then, the servers by the pool gave creepy vibes. One asked my daughter for the time when she clearly wasn’t wearing a watch to then proceed to drop beer on her. To make matters worse we had someone knock on our daughters room at midnight asking if she ordered blankets when she did not. It got to a point where we didn’t feel safe and had anxiety that we proceed to check out 2 day earlier than we should have. We got on the next flight out of there. Don’t stay here if you want your vacation ruined.
Edmundo Ernesto
Stayed 5 nights in May 2024