Puerto Plata Hotels with Swimming Pool

"Spa was great i was all tense and Carolyne took all of it away "

"The food was terrible I got food poisoning. The restaurants are hard to get a reservation at so expect buffet food for most of the trip (which is terrible). You had to PAY for wifi which we weren’t aware of before we got there. Reviews said it was good night life and Dominican culture but there is NO nightlife in the resort. Not a spot for young people. Only old people and families with young teenagers. Would never come back. "

"Do NOT waste your money here! We booked here last minute when our Cuba trip was cancelled and it is not a 3.5-4 star as advertised. Half of our room amenities were missing and our phone did not work all week (despite asking 5 times to get someone to fix it and they said it would be fixed that day). They would take our dirty towels and not replace with clean ones or replace water, so everyday we had to walk to the lobby (up like 6 flights of stairs) to ask for them to be replaced. The bathroom ceiling constantly dripped on us and we always came back to a puddle in our bathroom. Warm water 1/2 the week, cold the other. The public bathrooms in and around the lobby were always flooded and disgusting because they didn’t flush. We’d have to walk back to our room if we needed to use the bathroom. We thought it might just have been our experience, but sure enough after talking to people, it was everyone’s experience. One lady didn’t have AC all week and asked everyday to be moved to another room without any luck. I could go on and on about this place. They did not seem to care about anyone’s concerns or want them coming back to this resort apparently. I feel like I need a vacation after a week spent there. You had to walk to the sister resorts for any good entertainment, beach and most à la carts. "

"Great resort! Clean,friendly, good food! Been going many years and never a problem. They make you feel like family!"

"The specialty restaurants for dinner are excellent; however, the buffet restaurant for breakfast/lunch/dinner is not the best, although you can find something good to eat (not a lot of variety. "

"good"

"Food is terrible no variety, "

"Terrible customer service, lack of communication, empathy, noticed the difference between customer with membership and without it, I also booked 2 double beds room a least nearby, and they placed us in different buildings. Never again! "

"80-90% good, just two things: one was the dinner in the restaurant. Place a time in tables so others have the chance to dinner or make available the beach restaurant when the hotel is full. The prices in the menu are high too."