Hotels in Puerto Juarez, Cancun

"On our first day, front desk called twice 5 mins apart asking if everything was fine. Then, a maintenance guy knocked stating he got a call that we supposedly reported something was leaking.Mind you, its only been 20 mins since we got insde the room, tired and just resting in bed. Not sure if theyre trying to go in and steal. Room phone was broken and couldnt dial out. Then, the night before we check out, another maintenance guy knocked once and went in and open the door. He appeared surprised to see me and my bf inside the room and said he got a call that we reported our sink was clogged? Suspicious! We couldnt even make a call cus the phone is broken and we NEVER reported anything was leaking or clogged. The room is outdated, water temperature doesnt stay warm, it gets too hot where it could burn your skin then too cold. The buffet food is a 2/10. Not much choices. The oceanview is nice. Stay here at your own risk."

"The night shows and the bartenders working the theater area were both top notch and a lot of fun!!! My wife does wish there was a pool and bar area open later into the evening but other than that no complaints. All of the staff were super friendly and helpful. "

"We had an excellent experience with this resort. Our room was super clean, all the staff were very friendly and attentive. The specialty restaurants were top notch! The breakfast buffet had an amazing variety of food, they offered fresh pressed juices every morning! Worth every penny, absolutely loved it!"

"Staff were all very hard working. I am slightly handicapped. And required a plumber several"

"It was such a great time the staff were nice, the rooms where nice I just felt like everything closed at such a early time."

"I love that it has three different pools. The food in the sports bar is delicious. Had lunch & dinner there."

"Pools were great and the staff was always polite and helpful. "

"Scheduling dinner is a nightmare, jacuzzi water dirty, no games, small selection of food. "

"I felt like there wasn’t as much for our younger kids to do as our teen. Their ages were 7 and 9 they felt like the kids club was baby ish and mostly always always toddlers in there. Volley ball and all pool games were geared for older teens and adults. They had a hard time finding things to do. "