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Reviews of The Wellington Restaurant and Bar

4 out of 5
The Wellington Restaurant and Bar
62 High St, Portsmouth, England

Reviews

6.0
Rating 10 - Excellent. 5 out of 21 reviews" "
Rating 8 - Good. 4 out of 21 reviews" "
Rating 6 - Okay. 4 out of 21 reviews" "
Rating 4 - Poor. 2 out of 21 reviews" "
Rating 2 - Terrible. 6 out of 21 reviews" "

7.0/10

Cleanliness

6.2/10

Staff & service

4.0/10

Amenities

6.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Trevor

Travelled with partner
Disliked: Amenities, property conditions & facilities
No en-suite , unable to turn heating down , poor decor , very basic accommodation
Stayed 1 night in May 2024

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room slightly below standard complimentaries
Gorgeous room and lovely decor overall although a few things were broken opun arrival e.g. One of the blinds pull strings was snapped and one of the plant pots was crackes. The staff were very courteous and helpful. I would rate higher but the rooom did not come with any bath products or a hair dryer, and the tea and coffee was kept in the hallway between the rooms rather than having a selection in the room. Will definitely stay again if this is fixed.
Stayed 1 night in Sep 2020

4/10 Poor

Chrissy, Lincoln, England

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was ok, it is a brilliant location, however the bar was unable to sell any alcohol, due to not having a licence, so we did not bother eating there. A huge area of concern was that the room had a kettle, however the cups, tea, coffee and sugar were on the landing served in an open uncovered dish, hardly hygienic in this any situation, let alone in this current climate. At a first glance the rooms seemed to be clean and well presented but the blinds were thick dust in most of the rooms, the doors to all rooms were left open, encouraging the spread of infections, the largest family room has a see through door to the bathroom therefor it is not private, you have to walk through the bathroom to enter the bedroom, the wardrobes of sliding doors was full of junk, another room had a shower in the corner with a screen in front of it and a wash basin, the toilet was not in the room but down a corridor to the left. another room had a private bathroom, much better but general cleaning was required. overall room for improvement and not as advertised. Breakfast is not available because the bar area does not open until 11am. Such a shame because it is in a brilliant location, close to everything you need and wish to see. Staff didn't really seem caring or knowledgeable. My advice stay at the premier inn.
Stayed 3 nights in Aug 2020

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Rachel, Bath

Travelled with family
Liked: Cleanliness, staff & service
Quirky room which was lovely and spacious for a family. Owners very friendly and helpful.
Stayed 2 nights in Aug 2020

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020

2/10 Terrible

Julie

Disliked: Staff & service, property conditions & facilities, room comfort
couldn’t get in wasted time hanging around
Booked to stay but unable to get in. When we arrived wasted time had to wait for manager to arrive who also couldn’t get in. plan was to have a shower and go out but couldn’t get in so went for a walk till they got key. Manager couldn’t get key so booked us in somewhere else. Plus we booked a place with restaurant and bar shown as facilities they were both closed.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Holly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Over booked hotel. Allowed us to book a room as a family for 5 when we arrived there were only 2 double rooms available..... (3 in one bed).No one was there when we left in the morning.
Stayed 1 night in Aug 2020

6/10 Okay

Peter

Travelled with family
Stayed 1 night in Aug 2020

2/10 Terrible

COLETTE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it Good At All
Very disappointed not at all what one expected old in need if up date no TV in room no internet unfortunately due to coved no restaurant facilities really disappointed fir a family room £126.00 not at all worth it very deceiving description.
Stayed 1 night in Jul 2020

2/10 Terrible

Christopher

Disliked: Staff & service, property conditions & facilities, room comfort
Very disappointed
Very dissatisfied. Shown to a room that had no bathroom, just a visible shower in the corner of the room. Passageway up to the rooms was full of garden chairs which made accessibility a challenge We managed to swap rooms but mattress was very uncomfortable and too small for a couple Kettle was full of water and limes ale Toilet pump made loud odd noises after flushing Shower drain was blocked with led to the bathroom flooding.
Stayed 2 nights in Jul 2020

2/10 Terrible

Mohammad

Stayed 1 night in Jul 2020

4/10 Poor

Michael

Business traveller
Disliked: Staff & service, property conditions & facilities
Would not recommend
When arriving there wasn’t anyone to let me in, spent an hour trying to contact someone. After making contact it took another 45 mins for someone to let us in. I was left in the property on my own, when leaving they locked the front door and didn’t leave the correct key to get out. Had to make contact again for someone to unlock the door. There was a street light right outside the window and there was white netting and blinds up which didn’t block anything. There was also a pub sign outside the window which squeaked when moving in the window, which on the seafront was constant.
Stayed 4 nights in Apr 2020

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

10/10 Excellent

Ria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the money
The room was lush. It was a bit weird walking into the bathroom to go to the bedroom, but it was amazing. It was also a little unnerving that the bed was on wheels, so kept moving throughout the night!
Stayed 1 night in Mar 2020

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with our stay. Room was lovely. Breakfast was good too. Will definitely be back.
Stayed 1 night in Mar 2020

2/10 Terrible

ROBERT

Disliked: Staff & service
Stayed 2 nights in Feb 2020

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, room comfort
Wellington
We had a great weekend, the managers Jayne and Tom Really looked after us. The accom was clean and tidy but needed some attention to detail. The food was great and the location fantastic.
Stayed 3 nights in Feb 2020

2/10 Terrible

Stephen

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Booking cancelled by hotel, no refund!
The hotel cancelled my booking informing me by phone. Hotels.com app still isn't showing that it was cancelled. As I paid for the booking via the app, I now have been told that I would have to wait 3 to 5 days for a refund. Avoid using this app and avoid The Wellington Bar and Restaurant, Portsmouth.
Stayed 1 night in Feb 2020

10/10 Excellent

sophie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent séjour
Excellent séjour, superbe chambre, personnel très accueillant et chaleureux, au top
Stayed 1 night in Feb 2020
Response from Tom on 3 Mar 2020
Merci Sophie! nous avons apprécié de vous avoir et votre famille ici. Nous espérons vous revoir bientôt!