Outdoor pool, pool umbrellas, pool loungers
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Reviews of Praia Dourada Hotel

3 out of 5
Praia Dourada Hotel
Rua D Estevao De Alencastre Madeira, Porto Santo

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 111 reviews" "
Rating 8 - Good. 47 out of 111 reviews" "
Rating 6 - Okay. 24 out of 111 reviews" "
Rating 4 - Poor. 6 out of 111 reviews" "
Rating 2 - Terrible. 3 out of 111 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good.
Stayed 2 nights in Sep 2023

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A jewel in the crown
This hotel is truly a little gem. Staff are all so courteous, helpful and friendly. Continental breakfast was excellent and the bedrooms were spotless. The beds were comfortable and the pillows were very soft.The Colombo bar/restaurant serves great food and cocktails. Having entertainment at the Colombo was added value. Will certainly recommend to friends and family. Brilliant central location to beach, shops and restaurants. Price was very reasonable. Hope to return one day.
Stayed 5 nights in Apr 2023
Response from Hotel Praia Dourada on 29 May 2023
Dear Mr/Mrs, First, we would like to thank you for your time in submitting this review and for your kind words. We are very happy that you enjoyed the hotel location and and your stay with us. We really hope to be able to welcome you again in a near future. Kind Regards, Hotel Praia Dourada

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
I stayed here for 2 nights whilst visiting Porto Santo. Peaceful, quiet and a very relaxed atmosphere - and there was a tasty continental breakfast. Thehotel was very clean and bright - there is air conditioning should you need it. It is mainly used by Portuguese guests which is super ideal for me wanting to immerse myself in all things local.The hotel is literally 5 mins walk from the centre of Vila Baleira and the beach. There are plenty lovely local restaurants, cafés and bars - perfect. The staff were friendly and helpful too. Would highly recommend.
Stayed 2 nights in Sep 2022
Response from Hotel Praia Dourada on 14 Sept 2022
Dear Mrs. Jiulia, Thank you for your time in submitting this review and for your kind words. We are very happy that you enjoyed the hotel facilities and your stay with us. We really hope to be able to welcome you again in a near future. Kind Regards, Hotel Praia Dourada

4/10 Poor

Veronica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Was disappointing when we arrived with heavy luggage and there was no lifts. We were given rooms in the last floor and my grandparents struggled a lot to go up the stairs to 3rd floor.
Stayed 2 nights in Jun 2022
Response from Hotel Praia Dourada on 24 Jun 2022
Dear Mrs. Veronica, First, we would like to thank you for your time in submitting this review. Second, we would like to say that your opinion is valuable to us. Praia Dourada hotel does not have an elevator but this an information that we always include in the hotel description. We also do our outmost to assign rooms on the ground floor to guests with mobility difficulties whenever we have this information in advance. Best regards, Hotel Praia Dourada.

8/10 Good

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muito amáveis na recepção
Stayed 1 night in Jun 2022
Response from Hotel Praia Dourada on 23 Jun 2022
Agradecemos o vosso feedback e ficamos muito contentes por saber, que foram bem atendidos pelos nossos colegas da Recepção. Esperamos poder contar com uma nova visita num futuro próximo. Melhores cumprimentos, Hotel Praia Dourada

6/10 Okay

Lesley

Liked: Cleanliness, staff & service
Clean but basic
The hotel rooms are quite small and fairly basic but the hotel reception staff were very helpful.
Stayed 4 nights in Sep 2021
Response from Hotel Praia Dourada on 13 Sept 2021
Thank you for your feedback. Your opinion is very important to us!

6/10 Okay

BRUNO

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property was a bit dated … needs a bit of a make over, brought up to 21st century. Friend and I stayed in a noisy room facing the front of the hotel - constant noise from people walking past, motor bikes/cars (even with window shut). Despite location being ideal for the beach and staff friendly not much to say.
Stayed 3 nights in Sep 2021
Response from The Management on 17 Sept 2021
Dear Bruno, First, we would like to thank you for your time in submitting this review. Second, we would like to say that your opinion is valuable to us and it will be assessed by our management. Since we thrive to offer the best service and experience to our Clients any suggestion of improvement is duly appreciated. We really hope to be able to welcome you again soon in a near future. Kind Regards

6/10 Okay

Verified traveller

Disliked: Room comfort
Stayed 2 nights in Jun 2021

2/10 Terrible

Leo, California

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!! Hotel is tired, old, dirty and staff is rude. We are in 2020 and they fly have a BAD Wifi working only in reception. Walls is paper thin...so you can hear anything in the other rooms. I found hair all over the floor in the room. Choose another place!!!! NAO FIQUES AQUI!!!! Hotel esta velho, sujo e o pessoal que trabalha por la e rude e mal educado incluindo a gerente! Estamos em 2020 e acredite ou nao mas a wifi somente funciona (e mal) na recepção!!! Parede dos quartos e super fina e escuta-se tudo do outro lado. Achei fios de cabelo pelo chão no meu quarto! ESCO;HA QUALQUER OUTRO LUGAR!
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing continental breakfasts with plenty of choice of fruits and croissants.
Stayed 7 nights in Sep 2019

8/10 Good

Delia, Lisbon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to beach and central. Breakfast was typical continental, staff ok too courteous and helpful when asked. Could be better transporting clients from and to the ferry because they have their own vehicles. Close to lots of restaurants.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice beach hotel
In the center of the city, close to restaurants and the beach. Rooms are basic, but clean and comfortable.
Stayed 2 nights in Sep 2018

10/10 Excellent

Tony, Porto Santo Madeira portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, close to the beach. Kind staff, Great breakftast. Wish the Wi-Fi reach the room. Suggest rubber insulated isolatators be installed to minimize sound when room doors are being closed during the night.
Stayed 2 nights in Aug 2018

8/10 Good

Amar

Liked: Cleanliness, staff & service
Pleasant stay
Great location to see the island. Bit dated, but clean hotel with friendly helpful staff. Very quiet. Pool area is small, but beach is soo close. Close also to ample shops and restaurants.
Stayed 3 nights in Jul 2018

8/10 Good

DREW, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very reasonably priced hotel. Good location .
A nice hotel, friendly and helpful staff. Rooms were clean and adequately sized. The facilities were in good working order.
Stayed 2 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception not honest!
Reception staff is not honest. Hotel has bad customer service. Wifi is NOT included at all in hotel. .

6/10 Okay

Ligia

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient 3 stars hotel
Good price for a 3 stars hotel. Very friendly staff! Some variety at breakfast but nothing extraordinary - the normal. Good location! Really close to the beach and rent a car or motorbike points! Near the Bus station as well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel within easy reach of everything.
Arrived very late due to flight delays, reception exceedingly welcoming and room above expectations in decor (light and airy) bathroom - spotless, beds very comfy. At all times hotel staff very friendly and English excellent. Continental Breakfast extensive and kept fully operational until 15minutes after official closing time. The choices good and croissants, orange cake and fruit especially good.

6/10 Okay

Verified traveller

Liked: Cleanliness
❤
It's perfect for a two days escape when you are in Madeira for holidays.

8/10 Good

Mark, Wigan

Liked: Cleanliness, staff & service, room comfort
Relaxing break on Porto Santo
Stayed here for a night during a quick visit to Porto Santo, hotel centrally located in the small town, staff excellent and couldn't do enough to ensure the stay was enjoyable, very informative as well! Basic but decent buffet breakfast provided. Only downside was lack of Wifi but pc in reception provided all the info we needed

10/10 Excellent

julian, Chapel-en-le-frith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great staff and great stay

8/10 Good

Clarke, Dallas, TX

Liked: Staff & service, room comfort
Great Location, Great Staff!
This hotel is overall fantastic. The staff are exceptional! Very friendly and very helpful. Room was comfortable. Great facilities, including pool. On the downside, we had ants in our room. I think there is a problem there. And, there was no WiFi in the rooms, but only in the front lounge area. This hotel is a great value and in a great location.

8/10 Good

MarkT, Berkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Break - August 2014
The hotel is ideally located for the town. It seemed to be popular with people of all generations.

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service
I wasn't disappointed in this
I wasn't disappointed in this wounderfull hotel . good service on a good price and value ratio!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Lucybel

Stayed 1 night in Oct 2023

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Semana Maravilhosa 🌞
Estadia muito agradável, quarto muito espaçoso e confortável. Pequeno almoço, muito bom. Staff, 5 estrelas. Localização, muito boa.
Stayed 1 night in Sep 2023

8/10 Good

Gisela

Stayed 1 night in Aug 2023

6/10 Okay

elisabetta

Stayed 2 nights in Aug 2023

6/10 Okay

Paulo

Travelled with family
Disliked: Property conditions & facilities
Pequeno almoço, muito, muito fraco, umas salsinhas e uns ovos mexidos chegariam para dar outros sabores ao pequeno almoço.
Stayed 2 nights in Aug 2023

4/10 Poor

begoña

Travelled with group
Disliked: Amenities, property conditions & facilities
Aire acondicionado que no enfria, el aire que entra está a temperatura de la calle. No lo solucionan a pesar de nuestra queja porque lo tienenprogramado así. Es un "ventilador". Almohadas y colchones pésimos. Nos intentan colar una matrimonial a pesar de haber pagado una twin, dicie do que no hay disponibles. Tras una ardua discusión de sacan la twin "de la nada".. piscina turbiay pequeña, con mal aspecto. Desatuno de mala calidad. No lo recomendaría.
Stayed 4 nights in Aug 2023

10/10 Excellent

Dora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom hotel. Limpeza excelente.
Stayed 3 nights in Aug 2023
Response from Hotel Praia Dourada on 14 Aug 2023
Cara Sra. Dora, Em primeiro lugar, gostaríamos de agradecer o seu tempo e disponibilidade na preparação desta avaliação. Em segundo lugar, gostaríamos de dizer que foi um verdadeiro gosto recebê-la no Hotel Praia Dourada e ficamos muito contentes por saber que gostou da sua estadia. Esperamos poder contar com uma nova visita num futuro próximo. Melhores cumprimentos, Hotel Praia Dourada.

6/10 Okay

Sandrine

Liked: Cleanliness
Moyen
Accueil sympathique, arrives en taxi à 11h à la descente du ferry nous avons pu laisser nos bagages dans une pièce (non surveillé) le temps que la chambre soit disponible vers 13h30. Chambre double propre, donnant sur la piscine et le bar extérieur, avec balconnet. Ambiance très bruyante. Literie correcte. Rien de luxueux mais confort correct. Petits déjeuners par contre loin d’être corrects … tout est de très mauvaise qualité ! Et peu de choix. Le jour du départ on a aussi pu laisser nos bagages dans cette pièce derrière l’accueil. L’avantage est qu’il n’est pas loin du petit centre ville! Ne vaut pas le prix demandé
Stayed 2 nights in Jul 2023
Response from Hotel Praia Dourada on 14 Aug 2023
Dear Mrs. Sandrine, First, we would like to thank you for your time in submitting this review and for your suggestions. Second, we would like to say that your opinion is valuable to us and it will be assessed by our management. . We are very happy that you enjoyed the hotel location, close to everything. We really hope to be able to welcome you again in a near future. Kind Regards, Hotel Praia Dourada.

8/10 Good

JOSE

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2023
Response from Hotel Praia Dourada on 14 Aug 2023
Caro Sr. Jose, Em primeiro lugar, gostaríamos de agradecer o seu tempo e disponibilidade na preparação desta avaliação.Em segundo lugar, gostaríamos de dizer que foi um verdadeiro gosto recebê-lo no Hotel Praia Dourada.Esperamos poder contar com uma nova visita num futuro próximo.Atenciosamente,Hotel Praia Dourada

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Praia Dourada on 14 Aug 2023
Caro Sr. Jose, Em primeiro lugar, gostaríamos de agradecer o seu tempo e disponibilidade na preparação desta avaliação.Em segundo lugar, gostaríamos de dizer que foi um verdadeiro gosto recebê-lo no Hotel Praia Dourada.Esperamos poder contar com uma nova visita num futuro próximo.Atenciosamente,Hotel Praia Dourada

6/10 Okay

Neuza

Stayed 3 nights in Jun 2023
Response from Hotel Praia Dourada on 14 Aug 2023
Dear Mrs. Neuza, Thank you for your time in submitting this review. We really hope to be able to welcome you again in a near future. Kind Regards, Hotel Praia Dourada

6/10 Okay

Nelio

Stayed 3 nights in Jun 2023
Response from Hotel Praia Dourada on 14 Aug 2023
Dear Mr. Nelio, Thank you for your time in submitting this review. We really hope to be able to welcome you again in a near future. Kind Regards, Hotel Praia Dourada

10/10 Excellent

Brigitte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel en centre-ville
Stayed 1 night in Jun 2023
Response from Hotel Praia Dourada on 14 Aug 2023
Dear Mrs. Brigitte, we would like to thank you for your time in submitting this review. We are very happy that you enjoyed the hotel location and and your stay with us. We really hope to be able to welcome you again in a near future. Kind Regards, Hotel Praia Dourada

8/10 Good

José

Stayed 2 nights in Jun 2023

10/10 Excellent

Lucilia

Stayed 1 night in Jun 2023

10/10 Excellent

Sofia

Stayed 1 night in May 2023
Response from Hotel Praia Dourada on 29 May 2023
Cara Sra. Sofia, Em primeiro lugar, gostaríamos de agradecer o seu tempo e disponibilidade na preparação desta avaliação. Em segundo lugar, gostaríamos de dizer que foi um verdadeiro gosto recebê-la no Hotel Praia Dourada e ficamos muito contentes por saber que gostou da sua estadia. Esperamos poder contar com uma nova visita num futuro próximo. Melhores cumprimentos, Hotel Praia Dourada.

8/10 Good

Gonçalo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização excelente. Boas condições gerais e serviço muito bom.
Stayed 4 nights in Apr 2023
Response from Hotel Praia Dourada on 29 May 2023
Caro Sr. Gonçalo, Em primeiro lugar, gostaríamos de agradecer o seu tempo e disponibilidade na preparação desta avaliação. Em segundo lugar, gostaríamos de dizer que foi um verdadeiro gosto recebê-lo no Hotel Praia Dourada e ficamos muito contentes por saber que gostou da sua estadia e da localização do hotel. Esperamos poder contar com uma nova visita num futuro próximo. Melhores cumprimentos, Hotel Praia Dourada.

8/10 Good

Maria Esther

Stayed 2 nights in Apr 2023
Response from Hotel Praia Dourada on 29 May 2023
Dear Mrs. Maria Esther, Thank you for your time in submitting this review. we really hope to be able to welcome you again in a near future. Kind Regards, Hotel Praia Dourada

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice but noisy
Staff is very kind and nice and rooms are comfortable and clean but the acoustic insulation is nonexistent. You can hear other guests talking loudly on the corridor during the night and partying all night long in adjacent rooms. I contacted reception about it and they confirmed the noise and partying and even knocked on some doors to ask people to not be so loud but I feel it was not enough as the party continued once the reception gentleman was gone. They said the hotel was maximum capacity and they couldn't provide another room that night only on the following night. If you want to rest and enjoy the silence this is a place to avoid.
Stayed 4 nights in Mar 2023

8/10 Good

Adriano

Stayed 3 nights in Feb 2023

10/10 Excellent

Paulo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voltaria com certeza
Staff muito simpatico, sempre disponiveis para ajudar, quarto muito limpo, hotel bem localizado, pequeno almoço algo repetitivo embora aceitavel.
Stayed 4 nights in Dec 2022

10/10 Excellent

Dieter

Liked: Cleanliness, staff & service
Hotel ist ein einfaches 2Sterne (in Portugal 3) Hotel, sehr freundlich, Im neuen Anbau schöne große Zimmer. Frühstück einfach solide. Wer im Zentrum und nicht am Strand wohnen möchte zu empfehlen!
Stayed 10 nights in Sep 2022

6/10 Okay

Melvin

Travelled with partner
Liked: Staff & service
vriendelijk personeel en goede lokatie in centrum gedateerd en zeer gehorige kamers, eenvoudig ontbijt met vreselijk vieze koffie, bed was erg hard
Stayed 3 nights in Sep 2022