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Reviews of Cascadia Hotel

2 out of 5
Cascadia Hotel
67 Ariapita Road St Anns, Port of Spain, Trinidad

Reviews

5.0
Rating 10 - Excellent. 8 out of 57 reviews" "
Rating 8 - Good. 8 out of 57 reviews" "
Rating 6 - Okay. 9 out of 57 reviews" "
Rating 4 - Poor. 9 out of 57 reviews" "
Rating 2 - Terrible. 23 out of 57 reviews" "

5.4/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities
We stayed here for Carnival week and arrived Thursday and did not receive any house keeping until we checked out a week later. Room was cheap for Carnival but understandably so. Front desk staff and breakfast staff were friendly and helpful. Felt safe in location but it isn't a walkable area and need to get transportation to anywhere in Port of Spain. No phone in room. No safe, which is essential. Bathroom very dated with bathtub painted with latex white paint so was peeling off during showers. Water pressure in shower good. Property and rooms need renovations and upgrades. Would not stay again.
Stayed 7 nights in Feb 2024

2/10 Terrible

Rishi, Chaguanas

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very unwelcoming, seemed annoyed to help customers. Rooms are old, dingy and dirty.
Stayed 1 night in Dec 2023

4/10 Poor

Ascintaahyeemclean

Stayed 1 night in Oct 2023

4/10 Poor

Leandra

Stayed 1 night in Jul 2023

10/10 Excellent

Damien, Husbands

Stayed 1 night in Jul 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
The friendliness and helpfulness of the staff was unparalleled. Great gym and pool also
Stayed 4 nights in Aug 2022
Response from Management on 26 Aug 2022
Hey Bruce, thank you for your review. We are happy to know that you enjoyed your stay with us. We were delighted to serve you and we look forward to your future visits.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome! Great taxi driver with Nigel and the shuttle driver was good as well. The food for breakfast was amazing. The view with how the hotel looked as if it was carved out of a mountain was beautiful as well.
Stayed 6 nights in Feb 2020

6/10 Okay

Alicia

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel needs some major upgrades our room was spacious but the bathroom needed upgrades the pipes were old the bathtub was old and flaky good thing I use flipflops to shower. The shower head was old the toilet gave a little trouble.. There was ants on d counter also there was no in room coffee or hot water for tea... The blackout curtains weren't very dark so sunrise we had to rise... The beds omg was sinking lol so we had a very restless sleep. So the management needs to do better... As for the buffet breakfast that was a joke... There was no pancakes or muffins or a variety of fruits no cereal... Just plain bread with sausages and eggs and fried veges.. I was not impressed... I won't be going back again. It was our 10th wedding anniversary and we didn't get any complimentary drinks or food. No welcome drink. This was out first and last.... Sorry but they have alot of work to do...
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The location was further than expected. Poor service. No need for my passport information to be photocopied.
Stayed 3 nights in Jul 2018

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was subpar. Dirty, roach infested. The management should close this establishment
Stayed 3 nights in Oct 2019

2/10 Terrible

Gary, Kingstown, St. Vincent

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived at the hotel, I was told that the hotel is full and it does not have any commitments with Expedia. Therefore I did not get my room and so I had to seek alternative accommodation in a strange country, which costed me additional money and time. I am therefore seeking a refund of my $320 from Expedia, since my card was charged. Looking forward to a quick resolution to this issue. Gary Matthias
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire Hotel needs upgrading and management needs to accommodate the needs of their guests in a more personal and professional manner. Hotel dad No Wifi Television did Not Work Hot water did Not Work The breakfast was a Joke Management refused to offer concession or apology Room was Outdated and Musky Totally Dissatisfied.....Please DO NOT STAY THERE
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Wifi or Working Tv Hot water not working Room outdated and musky Breakfast was very limited Total misrepresentation of amenities
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
reception did not answer phone, so i could not advise of a late check in
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
I got there and they told me that they were booked out and could not honour my reservation.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was a nice nature trail. The hotel was too old and poorly maintained
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Nisha, Port of Spain

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering some other reviews I saw prior to booking, I was a bit hesitant but when I got there I was totally happy with with what I saw. The staff was very friendly and accommodating. I must pay special recognition to the Food and Beverage / Events Manager Ravi who took the time to make each and everyone of his guest comfortable during breakfast. He greeted everyone and even indulged in light conversation every morning. This was most appreciated. The buffet breakfast was good. The pool was wonderful and the room was clean and comfortable. My only disappointment was that the bar was a bit low on stock with regards to food as we could have only gotten one Salmon Burger and there were no grilled chicken so you couldn't get the grilled chicken items on the menu. We did however get the Barbecue wings as well as chicken rings in addition to the salmon burger and they were great. I would say the drinks and food were reasonably priced. I was a little bit disappointed again that on Sunday on our last day, that the bar was closed for a private event and I was so hoping to get another drink or two before leaving. I must mention though that the bar is independent of the hotel.
Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Nothong unique.i dont want to say nasty things but its not the first time a booking through Expedia has come to be disappointing.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accomidating staff. It would be nice if the hotel had a ice machine, paper that shows all the channels for the tv., more towels and longer pool hours. However what ever i need the staff did manage to supply for me. The rooms are basic but i didnt mind at all.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Apr 2019

6/10 Okay

ReRe, Piarco, Trinidad and Tobago

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I enjoyed the pool and the cleaner and staff at the restaurant were pleasant. The birds and the scenery outside was gorgeous. The room needs a total upgrade. The shower head and faucet for the face basin are old and rusty. Brown water comes out the tap when you first open it. The toilet is stained from the dirty water in the bowl, which looks disgusting. The plumbing needs an upgrade as water pressure is low when showering and the toilet has to be flushed numerous times to make 2 blocks of toilet paper disappear. The restaurant is only opened for breakfast. The cable is grainy, there are limited cable channels and they don't even have the popular channels people look for like HBO, CW and Nick Jr for the kids so forget about watching your favorite shows at night while on vacation. There is no toddler friendly channel. If you are handicapped you can't visit the pool as there are numerous stairs to climb to get there.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities
Ran out of toilet paper a few times.. had to go front desk to receive some. Towels once were taken could not be replaced until later that day. Was without AC for about 6 hours even tho asking about it several times, and the frustrating thing is that it was just a matter of replacing the remote. Otherwise the staff were awesome, complimentary breakfast buffet was great and the pool was also nice. With all that said it was a good location for carnival.
Stayed 5 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is misrepresented in its amenities, condition of rooms, pool area, etc. etc. We had to change our room three times before we settled on a room that was somewhat acceptable. I would recommend that travellers never book this property. With that said, the staff does their best to try to make your stay pleasant, however, the hotel itself should be closed down until the property is completely renovated. It clearly has seen its day! Also, their ad indicated a 24 hr. shuttle service, which is partially why I booked the room, as it was just for one night prior to flying over to Togabo. It's very far from the airport, and we were on the hook for transportation to the from the hotel at a cost of $50.00 US each way! The adjacent restaurant is not currently owned by the hotel, and it was the cook's birthday, so no dinner was available (no other restaurants in area). It's extremely disappointing when you book through Expedia expecting one thing and get another.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom and toilet was very dirty,the pillows were extremely discussing and to top it off th sheets had bodily fluid. I travel all over waste!!!!!! Hotel it should be call motel .
Stayed 4 nights in Jan 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible.no buffet as stated ,cold eggs served everyday ,brown water in taps ,no refund possible.
Stayed 7 nights in Jan 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2018

2/10 Terrible

Ian, England

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Description very misleading. Bar is in a different building across the road and didn't open until 7pm. Pool also across road and up steep staircases. Restaurant not open during the day. At breakfast, (only choice omelette), Not even salt and pepper on tables. one was expected to choose eve meal and time required! Not even water in room. Had to get a taxi (1hr wait) to supermarket to to buy sandwiches and drinks. Taxi needed to go anywhere. Sadly, having paid for 7 nights, "cut our losses" and checked out! Expensive mistake.
Stayed 7 nights in Oct 2018

10/10 Excellent

Tim, South Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, excellent staff & on my 2 stays there they made sure that I was comfortable! The management is exceptional along with the whole staff, especially the women doing the housekeeping! Overall my whole experience with this place is superb!
Stayed 9 nights in Oct 2018

2/10 Terrible

Ronald

Liked: Staff & service
Well first they couldn’t find my reservation, then the room was dusty and caused my sinus to act up. There was no remote for the television and the room was filled with mosquitos.
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2018

8/10 Good

CCM, USA

Liked: Staff & service
Disliked: Property conditions & facilities
I spent 2 nights at the hotel. The staff was very helpful had a great and cheerful attitude and was very knowledgeable. There is a club name FUSIONS that is located on the grounds. All rooms has a balcony. I would reccommend this hotel for a short stay, as there is no activities at thw hotel. There is a pool but no gym.
Stayed 2 nights in Sep 2018

2/10 Terrible

Allison

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very misleading
The hotel room was a disaster they gave me a room that weren’t ready the rooms smell like mice mess bathroom was filthy the outside surrounding was horrible the pool area was very dirty and the pool was dusty breakfast only had 3 options and one pitcher of juice overall it was horrible this was a broken down motel sorry this will not happen again....
Stayed 1 night in Aug 2018

4/10 Poor

Shunda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated, neglected and dirty
Outdated and dirty. The pictures on the website and reality is a shocker. I was moved through 3 rooms before I could get a working a.c. that I needed for the extreme heat of the weather. Disappointed, it was late in the night when I returned to the room and discovered the problems otherwise I would have called Hotels.com
Stayed 1 night in Aug 2018

2/10 Terrible

Pete, Vancouver Island

Disliked: Cleanliness, property conditions & facilities
Out of the way hotel under renovation
Misleading website led me here. Hotel was under renovation with no elevator and chaotic conditions. Location was far from areas of interest. Advertised shuttle service was absent. Staff did their best but we left after one night.
Stayed 2 nights in Dec 2017

2/10 Terrible

Nicholas , New York New York.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel from Hell.
I had the unfortunate experience of staying at this hotel in rooms 306 and 319 which I booked via an image of the rooms available on Expedia and it was by far the most horrific experience I've ever had in all my years of staying in hotels while traveling. The hotel is under renovations has no elevator; so access to the floors are via a fire staircase walk up ( inaccessible to children and elderly) with filthy and dust ridden hallways, loud noises from workers as early as 7am, the most filthy, faded, torn and disgusting bed linens and pillows. Delapidated rooms, rusty sink and bath water. What a horrible Hotel and one that I will write the Better Business Bureau to articulate my poor experience.
Stayed 6 nights in Dec 2017

8/10 Good

Angela, Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to get away.
Time of relaxation. Away from the bustle of the city. Home away from Home. Front desk clerk, Nick was very helpful and accommodating. Banqueting Manager Ravi always made you smile.
Stayed 2 nights in Oct 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel. I already said in another post. It was horrible. Stay away. The staff was rude. The hotel is old. Worse hotel I have ever stayed in my life.
Stayed 6 nights in Sep 2017

8/10 Good

karen, barbados

Liked: Cleanliness, staff & service, room comfort
what happened on a week vacation.
I stayed at the hotel in 2003 was much nicer back then. The water slide is still in place for daring couples. our stay is an experience to tell but the staff is remarkable from front desk to custodials great job team. Ravi restaurant manager he was beyond call very efficient,wonderful ravi made sure our stay was well spent.The life guard was always by the slide which was mind resting great job Archie. pat at front desk and the other two front desk guys. Barry you have some wonderful staff hoping to see these guys on our next visit.My daughter, husband and myself we had an enjoyable vacation.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dr Jekyll and Mr Hyde
The Ac was loud and not cooling the room it smelt like old musty curtains. The room was clean but totally outdated the lack of technology old big back TV etc just killed the vibe. However the restaurant was excellent the food tasty and the servers get 5 stars.

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

crystal, trinidad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very old and outdated
This hotel was old, the sheets were dingy and dirty looking, the tub was broken up dirty, the entire room and everything in it was very old and untidy! Why must I leave my comfortable house to stay at an old hotel room?? The staff was helpful in no way, On arrival in the from I decided l was not going to stay the entire 4 nights, when I asked about a refund, up till now I haven't heard from the hotel and I left after one night. Really disappointing.

6/10 Okay

christine, Caribbean.

Liked: Staff & service
Disliked: Room comfort
Service at its best
We visited to celebrate our anniversary. The hotel is dated and needs work. However, we were thrilled at the personal touch we experienced. The Managing Director, Financial Director and the Food and Beverage Manager all come over to greet us and offer congratulations. We were gifted with a fruit basket and future breakfast for 2. Such a personal touch was exemplary and contributed to our enjoyment of a special celebration. Priceless memory!

4/10 Poor

Diane, Dub x

Disliked: Cleanliness, staff & service, property conditions & facilities
Our 1st holiday
1st an Formost we where there for a wedding which was beautiful xx Then I have to commend the reception lady and the head chef we couldn't ask for more from them... The hotel is in need of renovating, and the chamber staff could do very well with renewed training in hospitality, management please address this so we can return!

2/10 Terrible

Raisa, Miami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dump next to a mental hospital! Don't stay!
This is the worst "hotel" I have ever stayed in. It is way out of the city , in the "ghetto" as the taxi driver put it. There is a mental hospital right down the street. Was missing many of the listed amenities. Room was dirty and lock was broken. Not safe or clean. Just awful