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Reviews of Drakes Wharf @ Royal William Yard

4 out of 5
Drakes Wharf @ Royal William Yard
Royal William Yard, Plymouth, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 15 out of 28 reviews" "
Rating 8 - Good. 10 out of 28 reviews" "
Rating 6 - Okay. 0 out of 28 reviews" "
Rating 4 - Poor. 2 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Edna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Plumlocations Team on 1 Aug 2023
Many thanks for taking the time to review your stay Edna and we do hope to welcome you back in the future

8/10 Good

Sofia

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful city
Beautiful view from apartment, loads of stuff to do and food places around the corner. Overall we had an amazing time only let down the food wasn’t great. 😊
Stayed 3 nights in Feb 2023
Response from Plumlocations Team on 27 Feb 2023
Thank you so much for your review and we are so pleased that you enjoyed our self-catering apartment at Drakes Wharf along with it's location. We are sorry that you didn't have a good experience with the food outlets, but these are unfortunately out of our control. We do hope to welcome you back in the future. Kind regards Plumlocations

8/10 Good

William

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Plumlocations Team on 18 Apr 2022
Thank you for taking the time to review your stay at Drakes Wharf and we hope to welcome you back in the future. Kind regards Plumlocations

4/10 Poor

Mark

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Jun 2021
Response from Steve on 28 Nov 2021
I am sorry you do not appear happy with your stay and it wold be really helpful if you could let me know of any problems? Many thanks. Plumlocations

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal William Yard
Had a very comfortable stay and the location was excellent for getting around Plymouth without having to drive. The local facilities were excellent especially enjoyed sampling the beer at Steel Brew Co not often you have a brewery under your bedroom!
Stayed 3 nights in Nov 2021
Response from Plumlocations Team on 30 Nov 2021
Good morning Carl thanks for the wonderful review we are pleased to see you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Autumn Break
Lovely apartment, has everything you need, in a great location.
Stayed 3 nights in Nov 2021
Response from Plumlocations on 22 Nov 2021
Dear Jane, thank you for your kind comments. We're glad to hear that you enjoyed your stay and we hope to see you again in the future. Best wishes

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plymouth in style
Great property with some character features. Clean and comfortable and within easy distance of Plymouth city centre and the Hoe. Lovely views over the marina.
Stayed 1 night in Sep 2021
Response from Plumlocations Team on 22 Sept 2021
Dear Mark Thank you for the lovely review we are delighted to see that you had a enjoyable stay with us and look forward to seeing you again soon. Kindest regards

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Great Location, average accommodation
Overall a nice location. In comparison, very late check-in and early checkout.
Stayed 1 night in Jul 2021
Response from Plumlocations on 2 Aug 2021
Good morning thank you for staying with us we hope to see you again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mills bakery apartment , was to a very high standard , was very clean and had everything we needed, royal William yard is a lovely complex with lots of history
Stayed 2 nights in May 2021
Response from Plumlocations on 5 May 2021
Thank you for staying with us we are delighted you had a great time and hope to welcome you back in the future, kind regards

10/10 Excellent

SteveB, kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great little flat with everything you need in an excellent location. Great service and communication from Plumb Locations and easy check in. Beats hotels hands down with all your own facilities and a selection of bars and eateries on site.
Stayed 9 nights in Aug 2020
Response from Plumlocations on 8 Oct 2020
Good Morning Steve Thanks for the lovely review we are pleased you enjoyed your stay hopefully we will see you again. Kind regards Plumlocations

10/10 Excellent

Matt, Milton Keynes, UK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little apartment, great for an overnight stay. Clean and tidy and a great location.
Stayed 1 night in Aug 2020
Response from Plumlocations on 8 Oct 2020
Thanks Matt for the review we are delighted you had a great time and hope to see you again soon. Kind regards Plumlocations

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020
Response from Steve on 25 Jul 2020
Thanks for the feedback and hope to welcome you back!

10/10 Excellent

Gleny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Steve on 1 Mar 2020
Thanks for the feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pad
Had everything we could wish for Would recommend and come back. If we could have anything different- Check out time felt too early/rushed Sofa bed mattress not overly unpleasant but could feel the springs
Stayed 3 nights in Oct 2019
Response from Steve on 3 Nov 2019
Thanks for the feedback. However I cant trace the issues you mention as you have opted to be anonymous?

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect in everything such a great venue to start ayour holiday
Stayed 3 nights in Jul 2019
Response from Steve on 20 Jul 2019
Great news you like like it so much and thanks for letting us know!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and local amenities, friendly welcome and very relaxing stay. Will stay longer next time
Stayed 1 night in May 2019
Response from Steve on 24 May 2019
Thanks for the great feedback and hope to welcome you back another time.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay. Wonderful surroundings with some great places to eat & drink.
Stayed 2 nights in May 2019
Response from Steve on 24 May 2019
Thanks for the great feedback and hope to welcome you back to Plumlocations.

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019
Response from Steve on 2 Apr 2019
Thanks for the feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect central location, comfy bed and very efficient service with keys handover
Stayed 1 night in Nov 2018
Response from Steve on 30 Nov 2018
Thanks for the great feedback. Hope you enjoy your stay and to welcome you back again!

4/10 Poor

Mark

Liked: Cleanliness, property conditions & facilities
Hmm not again
It was an expensive stay considering that I'd already paid £91.25 and then to be told that i needed to pay a £60.00 service charge. This was not clear and the time of booking, so was suprised to get hit with a service charge - not quite sure what service i got. The room was very hot, small and lots of noise outside. I will not be staying again.
Stayed 1 night in Sep 2018
Response from Steve on 15 Sept 2018
We have now amalgamated the service charge into the overall price

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip.. worth it!
This is the wonderful holiday with my family. Everyone is enjoy and relax in this lovely comfort accommodation. My children love it so much.. much to do in the area. Although just a short trip, but would like to go back again and book the same accommodation!
Stayed 2 nights in Aug 2018
Response from Steve Mittler on 17 Aug 2018
Glad you loved it and hope to welcome you back soon!

8/10 Good

Johann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and apartment
A really nice apartment and in a great location, will definitely return!
Stayed 1 night in Jul 2018
Response from Steve on 3 Aug 2018
Thanks for letting us know! Hope to see you again and remember you can book direct for the best prices!

2/10 Terrible

James

Liked: Room comfort
Disliked: Cleanliness, staff & service
Watch out for ADDITIONAL costs
Very disappointed. I've used Hotels.com for year and this was the first time I was hit with an additional charge - and for £65 for cleaning! I'd already paid £115 for the apartment. The apartment is in a great location but was small and only one bedroom and the total cost being £180 for one night is ridiculous even for this time of year. There are much larger apartments available in the same complex for less money. To make matters more laughable the apartment was not even that clean, despite the high cleaning charges. When I called the owner/manager of the apartment to complain that this cleaning charge is not clearly explained on the Hotels.com page they had a 'could not careless attitude' which further let down the whole experience. In summary the apartment is nice, location fantastic, but pricing is misleading and the total cost is very uncompetitive. Much better out there for less. Be wary of the Cleaning Costs and be wary of Plum Properties whom manage it
Stayed 1 night in Jun 2018
Response from Steve Mittler on 1 Jul 2018
We are very sorry the guest objected to the service charge but this is clearly stated by Hotel.com on their site. A new system is being developed for pricing inclusive of service charge and we are looking forward to this being introduced by Expedia shortly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Prince Williams yard is a brilliant location with restaurants locally. The nearest supermarket is about 10-15 mins walk away. There are ferries to Plymouth trourist area, but I managed to miss them the 2 times I was planning to use it so walked once and caught the bus the next time. Flat is spacious. The sofas aren't wonderfully comfortable, but are Ok. Bedrooms good. Most of what you need is provided including tea, coffee and milk.
Stayed 2 nights in May 2018
Response from Steve Mittler on 1 Jun 2018
Thanks for the feedback and glad you enjoyed your stay!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay for business.
Nice pleasant apartment, had everything I needed for a short stay. It was a bit hot and didn't have air conditioning, so I had to open the window. Also the wifi didn't work.
Stayed 1 night in May 2018
Response from Steve Mittler on 3 Jun 2018
We have fast wifi and encourage our guests to let us know if there are any issues that need attention.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellence... definitely book again x
Perfect view and comfortable, great location...
Stayed 1 night in May 2018
Response from Steve on 22 May 2018
Glad you liked it and do let us know if you are thinking of coming again. Steve Mittler

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plymouth, Devon and Cornwall
Good base for our stay. Nice cosy apartment in character setting. Enjoyed the local restaurants and the ferry to central Plymouth.
Response from Steve on 11 Apr 2018
Glad you enjoyed it and thanks for our first review for this property since joining this site!

10/10 Excellent

LALEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Steve Mittler on 17 Aug 2018
Glad you loved it and hope to welcome you back soon