Dear Sir,Thank you for sharing your experience with us.We regret that the Vacation Club made you feel uncomfortable as their goal is to provide you with all the information of the benefits you have when you join the Club, however, I will gladly share your comments with the manager to make sure that this type of incident is not repeated in the future.We are, however, delighted to learn that our staff's courteous nature contributed positively to your experience, and it's pleasing to note your satisfaction with the cleanliness of our facilities and the service provided. While we are sorry to hear your comments regarding the food, we continuously strive to offer a diverse range of dining options to cater to various tastes. We also appreciate your feedback on the room amenities, which we will consider as we aim to improve our guest experience.Your kind remarks about our service and hotel condition are much appreciated, and we are encouraged by your recognition of our hardworking team's efforts to deliver exceptional service.We are looking forward to welcoming you again. All the best!Customer CareOccidental At Xcaret Destination

Dear Sir,Thank you very much for this kind review.We regret to hear that our culinary offerings did not meet your expectations, as we strive to deliver a wide variety of quality dining options to suit all our guests' tastes. Rest assured, we are continuously working to improve our food variety.We are delighted to learn that you found your room to be impeccably clean, were satisfied with the overall condition of our facilities, and received excellent service. Our team takes great pride in maintaining the highest standards of comfort and hospitality.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Querida Sra. Villar, Muchas gracias por la reseña acerca de su experiencia en Occidental At Xcaret Destination - All Inclusive y la inmejorable valoración que ha compartido.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Muchas gracias por su reseña y esperamos verle pronto de regreso. Un saludo muy cordial,Customer CareOccidental At Xcaret Destination

Dear Zackary,Thank you for sharing your experience with us.We regret to hear about the delay you experienced with the towel service; please accept our sincere apologies for this inconvenience. Rest assured, we are attentive to our guests' needs, and this instance does not represent the swift service standards we strive for.We are pleased to know that the cleanliness of your room met your expectations, reflecting our commitment to providing a well-maintained and comfortable environment for our guests.We are looking forward to welcoming you again. All the best!Customer CareOccidental At Xcaret Destination

We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Dear Felix,Thank you for taking the time to share your review.We regret to learn that your recent visit did not live up to the enjoyable experiences you have had with us in the past. It is disheartening to hear that the gastronomic offerings fell short of meeting your expectations, as we take pride in our wide variety of culinary options. We are also concerned about your remarks regarding the beverage selections, as we endeavor to provide a range of quality options suitable for our guests' diverse tastes.We are saddened by your dissatisfaction with the assistance received from the Expedia desk, as our aim is to offer helpful and efficient service. On a brighter note, we are glad that the service provided by our staff was recognized positively in your review, as we strive to create an atmosphere of warmth and hospitality for all our guests. We continue to be committed to offering a service that many find to be a highlight of their stay. We trust that the beauty of our surroundings and the dedication of our staff will encourage you to consider us again, allowing us the chance to provide a stay that aligns with the more favorable memories you hold of our resort.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Customer CareOccidental At Xcaret Destination

Dear Guest, Thank you for taking the time to review your stay.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We hope to welcome you back. All the best.Customer CareOccidental At Xcaret Destination

Dear Paul,Thank you for sharing your experience with us.We regret to hear that the size of our resort and the variety of the buffet did not meet your expectations. Our expansive property is designed to provide a serene and natural atmosphere, which does include some walking to fully experience the beauty of our unique surroundings. However, we apologize if this aspect did not contribute positively to your stay. We continuously strive to cater to a wide array of tastes and preferences and are sorry if our buffet variety did not satisfy your palate on this occasion.We are thrilled, though, to hear your commendations regarding our staff and the wildlife that enlivens our resort. It is heartening to know that these aspects of your stay were outstanding and contributed to your overall positive experience, which you graciously rated highly. At Occidental At Xcaret Destination - All Inclusive, we take great pride in providing exceptional service and creating a memorable environment for our guests, and we are glad that we succeeded in these areas during your visit.We are looking forward to welcoming you again. All the best!Customer CareOccidental At Xcaret Destination

Dear Katie,Thank you for the time taken to share your experience of staying with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Madam,Thank you for the time taken to share your experience of staying with us.We regret to hear that our buffet and restaurant offerings did not meet your expectations. At Occidental At Xcaret Destination - All Inclusive, we strive to provide a variety of high-quality dining experiences, and we are continuously working to enhance our culinary options.We are thrilled that you appreciated the family-friendly atmosphere, the cleanliness of our rooms, the overall condition of our resort, and the amenities provided. It is our pleasure to create a relaxing environment for our guests to enjoy, and we are pleased that our service met your standards for a memorable stay.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Christina,We'd like to thank you for this positive feedback about your stay in our hotel.We are pleased that you appreciated our new decor and your acknowledgement of the quality of service on behalf of our dedicated team is gratifying and encourages us to uphold our standards.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Guest, Thank you for taking the time to review your stay.We regret to hear that the efforts to share information about our exclusive property tier felt overwhelming. Our intention is to offer options for an enhanced experience, and we apologize if this was not communicated effectively. The signage regarding Royal level access is intended for clarity, and we are sorry if this detracted from your experience.We take concerns about VIP status recognition very seriously, and we deeply regret any oversight that may have occurred during your stay. Please note that upgrades are subject to availability, although our front desk team will make every effort to accommodate your requests, and while we strive to ensure our guests' satisfaction, it appears we fell short in your case. Please accept our sincerest apologies for any inconvenience these issues may have caused.We are pleased, however, that you found the cleanliness of your room and the condition of our hotel to be satisfactory. Our staff works diligently to maintain our property to the highest standards, and we are glad that these positive aspects resonated with you during your stay.We hope to welcome you back. All the best.Customer CareOccidental At Xcaret Destination

Dear Shawna,We'd like to thank you for this positive feedback about your stay in our hotel.We are thrilled to hear that our beautiful property exceeded your expectations and provided an ideal setting for your family getaway. It is heartening to know that our efforts to maintain the pristine condition of our rooms and amenities have been recognized. Our staff takes great pride in delivering impeccable service, and your acknowledgement of these efforts is genuinely appreciated.We are glad the kids had a great time too, as we strive to create memorable experiences for guests of all ages. Should your travels bring you back to the Riviera Maya, the team at Occidental At Xcaret Destination - All Inclusive would be honored to host you once more.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Apreciado huésped, Nos sentimos muy orgullosos de haber sido el hotel elegido para disfrutar de su visita a nuestra ciudad.Lamentamos sinceramente la situación que experimentó con respecto al alojamiento no conforme a lo esperado. Nuestro objetivo es ofrecer habitaciones que cumplan con las expectativas y preferencias de nuestros huéspedes, y sentimos que en esta ocasión no haya sido así.Nos complace escuchar que la limpieza y la condición de nuestras instalaciones hayan estado a la altura de sus expectativas, y que el servicio proporcionado por nuestro personal haya enriquecido su experiencia. Estos aspectos son fundamentales para nosotros y nos alegra que los haya destacado en su comentario.Tomamos nota de sus comentarios para intentar mejorar nuestros servicios y nos gustaría mucho que nos concediera una segunda oportunidad.Un cordial saludo,Customer CareOccidental At Xcaret Destination

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards.

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. I’m very sorry to hear about your disappointing experience at Occidental at Xcaret Destination. We pride ourselves on providing guests with amazing and memorable vacations, offering high quality service, and we regret that this is not what you experienced. Our guests’ satisfaction is our priority; therefore, we will review them with the Hotel Manager in order to avoid this incidents in the future. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. Kind Regards.

Dear Jeffrey,Thank you very much for this kind review.It is truly rewarding to know that the comfort of our beds, the beauty of our grounds, and the overall condition of the property met your expectations. We are also glad that you found our cuisine to your liking, as we strive to provide a variety of high-quality dining options.We are committed to maintaining a high standard of cleanliness and service to ensure our guests have an enjoyable experience. Your commendations are greatly appreciated and have been shared with our dedicated team here at Occidental At Xcaret Destination - All Inclusive. Thank you for allowing us to be a part of your journey.We look forward to a return visit from you in the future.Best wishes,

Estimado huésped,Queremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia.Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes.Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano.Saludos cordiales,

Dear Johanna,Thank you for the time taken to share your experience of staying with us.We regret to hear that your experience with our Expedia VIP service did not meet the exceptional standards we strive to uphold. We are taking your feedback seriously as it helps us to enhance our guest services.It is delightful to note, however, that you found our resort to be good overall. We take pride in our attentive service and the high-quality amenities offered in our rooms, designed to provide comfort and convenience to our valued guests like yourself.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Guest,Thank you for sharing your experience with us.We are disheartened to hear of the issues you encountered with the specialty restaurants and, in particular, your experience at D’Oriental. We strive to offer a diverse array of dining options and regret that we fell short of your expectations on this occasion.However, we are pleased to learn that our staff's helpfulness and the service at our bars left a positive impression on you. Cleanliness is a top priority for us, and we're glad you found your room well-maintained. Your suggestion for an electric fan has been noted and we appreciate your input. Rest assured, we are committed to providing exceptional experiences for all our guests and your comments are invaluable in helping us improve.We are looking forward to welcoming you again. All the best!

Dear Mr Ramirez,Thank you for sharing your experience with us.We are delighted to hear our proximity to Xcaret Park and the complementary transportation options added convenience to your adventure-filled days. It's heartwarming to know that the beauty of our resort and the presence of local wildlife contributed positively to the ambiance of your stay.While we are sorry to hear that the Italian dining experience did not meet your expectations, we are thrilled that you found the rest of our culinary offerings to be delightful. Our commitment to maintaining our beautiful beach is unwavering, and we're glad you appreciated the pristine conditions. We also acknowledge your comments on the tipping culture and understand this can be different from what some guests are used to. Furthermore, we are pleased that the cleanliness of your room, the overall condition of our hotel, and the service provided by our staff met your satisfaction. Your compliments towards the amenities provided in your room are much appreciated.Occidental At Xcaret Destination - All Inclusive strives to deliver an exceptional experience to every guest, and it's gratifying to know we succeeded with you. We hope that the memories of your stay will bring you back to us in the not-too-distant future.We are looking forward to welcoming you again. All the best!

Estimada Señora, Gracias por su reseña acerca de su experiencia en nuestro hotel.Lamentamos que la variedad de nuestros platillos no haya cumplido con sus expectativas en esta ocasión. Nos esforzamos por ofrecer una amplia gama culinaria que agrade a todos nuestros huéspedes y sus comentarios son una valiosa fuente de información para nosotros.Nos complace saber que la belleza del hotel, la oportunidad de observar la fauna local y nuestras albercas fueran de su agrado y contribuyeran a una experiencia positiva durante su estancia. En Occidental At Xcaret Destination - All Inclusive, nos enorgullece crear un entorno natural en el que nuestros huéspedes puedan disfrutar de la proximidad con la naturaleza y relajarse en nuestras instalaciones.Esperamos poder recibirle de nuevo en un futuro próximo. Atentamente,

Dear Guest,Thank you very much for this kind review.We're delighted to know our jungle setting and private beach added to the beauty of your stay. Our team is heartened by your commendation of their hospitality, which is a testament to our commitment to service excellence. We are also very proud to hear that the condition of our hotel, the cleanliness of our rooms, and the amenities provided met with your full satisfaction. At Occidental At Xcaret Destination - All Inclusive, we continuously strive to provide memorable experiences, and it is rewarding to see these efforts reflected in your feedback.We look forward to a return visit from you in the future.Best wishes,

Dear Erin,We'd like to thank you for this positive feedback about your stay in our hotel.It is truly rewarding to learn that the condition and cleanliness of our rooms met your expectations for a fantastic family vacation. Our aim is to provide impeccable service and amenities, and we are glad that we succeeded during your stay. The entire team at Occidental At Xcaret Destination - All Inclusive takes great pride in creating a memorable experience for our guests, and we're thrilled that you took the time to acknowledge their efforts.Thank you for choosing us as your destination of choice. We look forward to the pleasure of welcoming you back for another exceptional stay amidst the beauty of the Riviera Maya.It would be our pleasure to have you return on another occasion. Very best wishes,

Queremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia.Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes.Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano.Saludos cordiales,

Dear Brent,Thank you very much for this kind review.Your kind words regarding the stunning beauty of our property and the cleanliness throughout the resort fill us with pride and joy. It is our staff's utmost priority to provide a welcoming atmosphere and exceptional service, so knowing that you found our team friendly and ready to ensure a great stay is indeed rewarding.The diverse activities available and the enchanting presence of wildlife are some of the unique aspects that contribute to the charm of Occidental At Xcaret Destination - All Inclusive. We are delighted that these features helped in making your stay enjoyable both as a couple and as a potential family getaway. Thank you for highlighting these elements that make our resort a great place to stay.We look forward to a return visit from you in the future.Best wishes,

Dear Sarah,Thank you for the time taken to share your experience of staying with us.We regret to hear that you were not completely satisfied with our hotel. We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.Our guests' reviews are always helpful as we seek to constantly improve our facilities and services.We hope to welcome you back. Best wishes,

Dear Ms. Cabrera,We'd like to thank you for this positive feedback about your stay in our hotel.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Christopher,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Dear Megan, We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Estimado Jorge, Queremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia.Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes.Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano.Saludos cordiales,

Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We regret to hear that certain aspects of our hotel did not fully meet your expectations. We strive to maintain the highest standards of comfort and upkeep, and we apologize if we fell short in this instance.We are delighted, however, that our proximity to the park and our tranquil beach area contributed positively to your experience. It is also heartening to know that you found our staff to be very friendly, as delivering exceptional service is a cornerstone of our ethos at Occidental At Xcaret Destination - All Inclusive. We are also glad that the cleanliness of your room and the amenities provided were satisfactory.It would be our pleasure to have you return on another occasion. Very best wishes,Customer CareOccidental At Xcaret Destination

Dear Guest,Thank you for the time taken to share your experience of staying with us.We are truly sorry to hear that certain aspects of your stay did not meet your expectations, particularly regarding the variety of food options and the attitude of some staff members. We strive to offer a diverse range of dining experiences and courteous service, and we regret that we fell short during your visit. Concerning the all-inclusive benefits, we seek to ensure a consistent and transparent package for all our guests, and we are looking into this matter to prevent any discrepancies. We are pleased, however, that you found the beauty of our resort grounds to your liking and were satisfied with the cleanliness and overall condition of our hotel. These are aspects we take great pride in and are delighted they enhanced your experience with us.We hope to welcome you back. Best wishes,

Dear Guest, Thank you for taking the time to review your stay.We are overjoyed to know that your family, including your little ones, found our resort to be the perfect fit for your vacation needs. Our spacious grounds, designed to be stroller-friendly, allow for the freedom and space that active toddlers crave.Our team is especially pleased to hear that the service met your expectations and that the culinary variety provided an enjoyable dining experience for you. The Unlimited Xcaret Experience is indeed a unique offering that we are proud to provide, ensuring that our guests can explore the park at their own pace. We are glad this was a highlight for you.The proximity to Xcaret Park and the ease of access from the resort is something that our guests frequently commend, so it's wonderful to see it was a benefit to your stay as well. We are also delighted that the entertainment, beach lagoon, and pool facilities contributed positively to your experience.We appreciate your valuable feedback regarding room and building accessibility. Please rest assured that we are committed to ensuring the comfort of all our guests and offer a variety of accommodations to meet different needs.Discovering the wildlife and trails, snorkeling in the freshwater beach, and exploring the Mayan landmarks are experiences that truly set Occidental At Xcaret Destination - All Inclusive apart, and we are pleased that these aspects enhanced your stay.Booking through Expedia indeed comes with additional perks, and we're glad you took full advantage of these. Ensuring our guests have a smooth and enjoyable stay is our top priority, and it's rewarding to know that the room cleanliness, hotel condition, and amenities all met your approval.We hope to welcome you back. All the best.

Estimada Evelyn,Muchas gracias por tomarse el tiempo de calificar su reciente experiencia en Occidental at Xcaret Destination. Nuestro objetivo es servir a todos nuestros huéspedes con el más alto nivel de servicio y satisfacción. Siempre nos preocupamos por el bienestar de nuestros huéspedes y nos esforzamos por hacer de sus vacaciones una experiencia inolvidable. Por favor, acepte nuestras disculpas por no estar a la altura de sus expectativas y muchas gracias por tomarse el tiempo para calificarnos ya que nos da la oportunidad de mejorar. Nos encantaría tener una segunda oportunidad para demostrarle los altos estándares de calidad por los que nuestra marca es conocida.Un cordial saludo,

Dear David,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Customer CareOccidental At Xcaret Destination

Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction.

Dear Anila,Thank you for the time taken to share your experience of staying with us.We regret to hear about the challenges you faced with the room arrangements for your family. We understand how important it is for families to be accommodated together and apologize for any inconvenience this caused. Our team strives to fulfill such requests and we are disheartened that we fell short in your instance.Regarding the persistent invitation to our vacation club presentation, we aim to offer all guests the opportunity to learn about our exclusive offerings, though we never wish this to become an inconvenience. Your experience with our concierge service is not reflective of our standards, and we will review our approach to ensure our guests' comfort and peace of mind are prioritized.Concerning the restaurant reservation system and dining experience, we recognize the importance of enjoying meals together, especially for larger groups. We apologize for any frustration experienced due to our reservation system and the dissatisfaction with our culinary offerings. We take pride in our gastronomic variety and will re-evaluate our capacity for accommodating larger parties to improve our service.We are, however, pleased that you appreciated the ample beach and pool chairs, our eco-friendly resort setting, and the opportunity to observe various wildlife, which are among the aspects we are proud of and constantly work to enhance.It is our hope that these positive elements of your stay, alongside our commitment to improvement, might encourage you to reconsider a future visit.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Rigoberto,Thank you for taking the time to share your review.We endeavour to provide an excellent standard for all our guests and regret that you felt this was not the case. We will use your feedback to review this with our team and highlight any areas that may need some attention.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Customer CareOccidental At Xcaret Destination

Dear Guest,Thank you for the time taken to share your experience of staying with us.We are sincerely glad to hear that our staff's friendliness significantly enhanced your stay. Our team strives to deliver a welcoming and warm atmosphere, and it's delightful to know we succeeded.The resort's natural beauty, complete with the presence of friendly monkeys and other wildlife, is something we are incredibly proud of, and we're thrilled that this aspect contributed to the fun of your stay. Moreover, it's gratifying to learn that our culinary offerings met your expectations and added to the enjoyment of your vacation.We have taken note of your feedback regarding the reservation procedure for dinners. While our intention is to ensure that all guests have the opportunity to experience our diverse dining options, we understand that convenience is key, especially during a relaxing getaway. Please rest assured that we continuously seek ways to streamline such processes for the comfort and satisfaction of our valued guests like you.Thank you once again for your positive remarks, and we look forward to the pleasure of welcoming you back to Occidental At Xcaret Destination - All Inclusive.We hope to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Diana,Thank you for the time taken to share your experience of staying with us.We regret to hear about the inconvenience caused by the lack of hot water during your stay. Please rest assured that this is not reflective of the high standards we strive to uphold at Occidental At Xcaret Destination - All Inclusive, and we truly apologize for any discomfort experienced. We are delighted, however, that you found our staff to be friendly and our premises very clean. Our team takes great pride in providing exceptional service and maintaining the elegance of our accommodations. It is gratifying to know that these aspects contributed to a wonderful experience for you.We hope to welcome you back. Best wishes,

Dear Natalia,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,

Estimado Sr. Daniel, Su excelente reseña nos alegra el día.Nos alegra mucho que haya depositado su confianza en el Occidental At Xcaret Destination - All Inclusive eligiéndonos como su hotel de confianza durante estos días que ha pasado en Playa del Carmen. Confiamos en que se lleve un magnífico recuerdo de su visita a nuestra hermosa ciudad y le agradecemos de corazón su magnífica valoración.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,

Dear Dennise,Thank you for taking the time to share your review.We are truly saddened to learn that the location of your room was not conveniently situated for your needs. Our goal is always to provide accommodations that are comfortable and accessible, and we regret any oversight in this matter.We also take note of your comments regarding the food selection and the entertainment provided. It is disheartening to hear that these aspects of our resort did not delight you, as we strive to cater to a wide array of tastes and preferences with our varied culinary offerings and entertainment lineup.Please rest assured, we are committed to delivering a high standard of service and hospitality. We are genuinely disheartened that we fell short during your stay, and we extend our apologies for any inconvenience you encountered.While we recognize that your recent visit was not the idyllic experience you anticipated, we are thankful for your feedback as it is essential in our ongoing efforts to improve our guests' experiences.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,

Dear Julia,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,