Best Luxury Hotels in Playa del Carmen

"A smaller resort with fun entertainment, good food, and very kind staff. The drinks aren’t the best but they have a menu you can try things from or customize whatever suits you. The beds are a little on the firmer/lumpy side and our thermostat was locked until we called the front desk and maintenance came to adjust it. Pool chairs are hard to come by as there’s no enforcement for people “reserving” them, but the poolside cabanas are worth the extra spend. The spa was also lovely. Overall I would recommend the resort! "

"Very nice "

"Amazing all around, food, property and staff were top notch! Would definitely go back!!"

"The only complaint was the beach size and seaweed"

"Staff is amazing and so fun! Pools were great! The only issue is the beach is rocky and had a lot of seaweed, but staff were constantly cleaning it. "

"We just came back and we had a wonderful stay! Part of the resort was being renovated, but that didn't bother me. Obviously, renovations are necessary and the renovations that were done on the room we stayed in was beautiful. Walking the property, I was very impressed with how clean things were. The employees of this resort work hard and their hard work shows. I would definitely come back to this resort. The pools were nice, the food was great, the massages we received at the spa was wonderful, and we felt so pampered. Definitely recommend and look forward to coming back when the renovatons are completed. "

"Very clean and friendly staff. Lots to do and easy to get downtown. Could be more food options. "

"The pool was great and the swim up bar was fun. "

"Room and pools were great. Staff was the worst I’ve encountered at a Mexican resort (this being our 4th trip). They constantly seemed annoyed with having to do anything. The family concierge is not useful at all. I’ve booked a similar concierge room at Palladium Kantenah last year and this is like night and day in terms of quality. We had to reach out to them on our 2nd day when it became obvious that they were not attempting to introduce themselves. We constantly had to remind them that we asked for things like ice (there are no ice machines in this resort, or at least not in the family section that we were in). They couldn’t get us any reservations other than 9pm which doesn’t work with young kids. When walking by the restaurants between 6 and 8, they were never full. Not sure why no resos are available if the restaurants are empty. Beaches were covered in sargassum, but that’s no fault of the hotel. it did however make the beach unusable. Room was big however hot tubs on balconies don’t work. You would have to fill your tub for hours to get enough water. This wasn’t just our room, we travelled with 6 other families and none worked. Some positives: pools and water park were great, buffet was good enough. Swim up bars were great and the drinks were well made. In summary, not worth upgrading to family concierge and this resort is far from 5 star. Closer to 3.5 if you want to be realistic."