8/10
When we arrived for 5 nights, the receptionist said that they had no record of the booking from Expedia! I produced my hard copy of the reservation. We were able to stay for 2 nights only as the hotel was busy, and had to find another hotel for 3 nights.
Unfortunately this is the second time that a reservation with Expedia in 6 months was not recognised by the hotel. Our previous problem was with Polwaththa Ecolodge in Sri Lanka in February 2025 and that was fully paid! The hard copy was important.
After 20 years of using Expedia, I am very unhappy with them as they are seriously slipping up!
Hotel La Semilla is a comfortable, bespoke hotel, which is a bit dated, needs a makeover and is in the lively centre of Playa del Carmen.
Keith
Menginap 5 malam pada Jun 2025