Platanitos hotels from RM238

"No hot water for.shower. No coffee until 8. Great room with a wonderful view."

"Hola! Me decepcionó el Hotel para el.precio que está la.noche, está sucio, nuestra primer noche había un ruidajo porque estaban trabajando unos trabajadores y se escuchaba todo y no nos dejaron dormir..... Nadie que te atienda, mal servicio."

"The staff is lovely, the design of the hotel is beautiful, it’s a very short walk to the beach."

"This property was very clean, staff super friendly and helpful and the location was close to the beach and central in the town of Chacala. The pool is small and shallow, best for a quick cool off or good for small children and there is not room to lounge or read a book for more than 1 person. There is; however, a rooftop terrace with loungers and shade which is very quiet with a decent view. Overall, we enjoyed the property."

"The hotel is right next to a major road. The actual rooms and hotel look nothing like the pictures. We were told our reservation wasn’t confirmed when we first got there and that a room wasn’t ready for check in. I tried to cancel the stay and kindly requested a refund from the hotel since we decided to change to a different hotel. They denied the refund. The night there was terrible. There was no hot water and absolutely no hotel staff besides the unfriendly housekeeper. -Nunca intentamos quedarnos gratis. Solo nos quedamos una noche porque las condiciones del hotel no eran adecuadas y no se podía permanecer ahí. Por eso nos fuimos y reservamos en otro lugar. El reembolso que solicitamos es únicamente por las noches que no utilizamos, no por la noche que sí nos quedamos. Es una solicitud justa considerando que no podíamos seguir hospedándonos bajo esas condiciones. Esperamos que puedan reconsiderarlo. "

"Need to upgrade a little bit "

"The staff were so nice and welcoming. The rooms were comfortable and overall delightful. "

"Roomy suite and well equipped. Staff was outstanding. Very friendly welcoming."

"The room was nice and clean. But the noise outside was loud and I’m obnoxious and terrifying. Can’t get much sleep without earplugs."