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Reviews of Hotel LeBlanc, BW Signature Collection

3 out of 5
Hotel LeBlanc, BW Signature Collection
114 Pickel St, Pigeon Forge, TN

Reviews

7.6

Good

Rating 10 - Excellent. 392 out of 1001 reviews" "
Rating 8 - Good. 272 out of 1001 reviews" "
Rating 6 - Okay. 154 out of 1001 reviews" "
Rating 4 - Poor. 94 out of 1001 reviews" "
Rating 2 - Terrible. 89 out of 1001 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, clean rooms and the staff was very helpful!
Stayed 2 nights in Apr 2024

8/10 Good

Myranda

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property itself was amazing, clean, felt safe, was in a good location with mini golf right next door. It close to anything and everything you would want to do within pigeon forge and not from the road to take you to Gatlinburg . I would recommend this hotel. The breakfast was decent and it wasn’t very busy at all. The only thing that I would have to argue against and I think could be adjusted is the front desk staff - i only seen 1 male and 1 female they stare A LOT. while you’re eating breakfast, while you’re walking in the hotel they will not glance - they noticeably stare at you and make it very uncomfortable. They don’t smile and instead just give a straight look at you. They never say welcome or how’re you, it’s just staring every single time you walk past them or near them, or sit in the lobby. I find it rude.
Stayed 3 nights in Apr 2024

8/10 Good

Madelyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly, and the property was very clean. Our only problem was that the floors in our room weren't getting cleaned.
Stayed 4 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager. on 25 Apr 2024
Dear JamesThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8654532999.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,43198 PropertyManagerHotel LeBlanc, BW Signature Collection

10/10 Excellent

Stephen

Travelled with group
N/a
Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Even with the main road close to hotel, noise was not excessive. Hotel was clean.
Stayed 4 nights in Apr 2024

10/10 Excellent

Denesha, Fort Lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed
Stayed 3 nights in Apr 2024

2/10 Terrible

Jacob

Travelled with family
We drove over ten hours to Tennessee for a wedding. We always book our hotels with our card but pay cash once we get there due to our bank not liking the state and locking our card. Usually when the hotel calls to confirm our reservation they inform us if they don’t accept cash and we book somewhere else. This location never informed us of this. After our long drive we get there to check in and the front desk was extremely rude through the whole process. We ended up being told that since we had to pay in cash even though our card was on file in the case of damages and what not we would no longer have a reservation and was canceled. So now we had no where to stay while being 1,000 miles from home! The front desk guy then told me I should have just paid over the phone with my card when I booked over two months ago. I asked if I could just call a family member and have them pay with their card over the phone now and I’ll just pay them when we get back with the cash I have on me to cover my room. He then proceeded to say no we don’t accept over the phone payments after just telling me they did. We ended up finding another hotel that accepted all forms of payment and had a nice trip. If you don’t want a hassle or run around with them changing on you last second beware of this place!
Stayed 2 nights in Apr 2024

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very good place. The staff was vey kind and thoughtful. Convenient to the activities that we were involved with. Would definitely use it again and recommend to others.
Stayed 2 nights in Apr 2024
Response from Manager. on 16 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8654532999.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,43198 PropertyManagerHotel LeBlanc, BW Signature Collection

6/10 Okay

Trevor

Travelled with partner
Hdhe
Stayed 2 nights in Apr 2024

2/10 Terrible

Daniela

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
I should of know the moment I was checking in that this was not a good place to stay the front desk lady was so disrespectful giving me mean looks taking to me really rude I asked for a manager and she said that she didnt had time to call. Dirty room sheets, no towels in the room I asked to be room changed and front desk lady said that they didn't had another room available I asked for a refund she said no. So I left that place and stayed somewhere else
Stayed 1 night in Apr 2024

8/10 Good

Laketa

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was clean The only complaint we had is that its very noisy in the hotel at night and the t.v. could use some cable and not the roku
Stayed 2 nights in Apr 2024

10/10 Excellent

Peggy

Stayed 1 night in Apr 2024

2/10 Terrible

tommy

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Arrived at the place at around 1:45 wouldn't let us check in which the lady was rude the way she said which I'm 69 years old and been to pigeon forge a bunch of times and all the other motels let me go on to my room also had a king size bed room reserved for 2 months before we arrived and said something was going on with that room I took another room the house keeping lady was also rude the only thing good about the motel was dollar general was right in front of it I wouldn't recommend this place to anyone to stay at this was April 2nd thru the 5th 2024
Stayed 3 nights in Apr 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing we didnt like at this hotel. Clean rooms, friendly staff. The parking wasnt that great. It has very tight parking spaces but other than that. It was a 10 . We will definitely be staying here again!
Stayed 5 nights in Mar 2024

6/10 Okay

PATRICIA

Travelled with family
Liked: Staff & service
Appears old and dirty. King rooms are all handicap accommodated (mirrors down very low and off the wall.). No carpet on the floor. Bed was comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Marcilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the room but I was wanting the Hot Tub and Pool maybe it would be nice to invest in
Stayed 2 nights in Mar 2024

2/10 Terrible

Randy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The sink wouldn't drain and the walls are so thin you can hear people basically whispering in the room next door. ALSO, we were carrying our bags down to our vehicle 3 HOURS before checkout and someone came in and started prepping the room for the next person to stay in... We still had a few items left in the room and when we went back to get them the cleaning staff said "Oh, I thought y'all checked out already... I took your stuff (cellphone, charger, etc) down to the front desk... We hadn't even turned in our room keys yet.
Stayed 3 nights in Mar 2024

8/10 Good

Jalisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the adjoining rooms for my family of 7.
Stayed 2 nights in Mar 2024

10/10 Excellent

jon

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was awesome, close to everything. It was a great place to stay!
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

cindy

Travelled with family
Liked: Staff & service, property conditions & facilities
It could have been cleaner, but Pigeon Forge is a busy area and I'm sure the transits are hard on the property. But I would stay there again. Location was good
Stayed 5 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great value for the price! The hotel is definitely newer and is very clean. A free great hot breakfast each day and friendly staff. The comfort of the bed is the only reason I didn’t give it 5 stars but overall a great stay for the price!
Stayed 2 nights in Mar 2024

10/10 Excellent

Karla

Stayed 1 night in Mar 2024

6/10 Okay

Christie

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Savannah

Disliked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked our stay here. Room was clean, beg was comfy, location was good for what we were doing for the weekend, and the price was great. There was a pretty large hole in the bathroom walls which didn’t bother us but I’m sure might potentially bother someone else, which is why I’m including it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brenda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was really nice. It looked very clean. It was very convenient located behind a dollar tree store. If you needed something you could just walk to the dollar tree store. All shopping and fun activities were located right outside as well. No need for much driving. The place looked very neat. No bugs like roaches or anything like that. I would definitely book again

10/10 Excellent

Ashish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Mar 2024

8/10 Good

sherry

Travelled with partner
Clean spacious rooms. Good value.
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So impressed with the place. Looks just like the pictures. Beds very comfy! Very clean!
Stayed 1 night in Mar 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t have a pool, which I didn’t need but for possible future stays it would’ve been probably used. The price for the night that I stayed was superb. The only real issue was you could easily hear things going on outside of your room. I would still stay here again if the price was still good
Stayed 1 night in Mar 2024

8/10 Good

Christi

Great place for the price! Parking is very tight.
Stayed 4 nights in Feb 2024

10/10 Excellent

Antoinette

Travelled with family, Business traveller
I liked that It was clean and served a great breakfast. I didn’t like how small the bathroom was. The door hit the toil when It opened. There isn’t any space in there.
Stayed 2 nights in Mar 2024

10/10 Excellent

Olibell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very confortable and near to interesting areas
Stayed 1 night in Mar 2024

10/10 Excellent

Camicka

Good
Stayed 3 nights in Mar 2024

6/10 Okay

Antionette

Liked: Staff & service
Walls are thin
Stayed 2 nights in Feb 2024

10/10 Excellent

Gregory

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, nice, and clean. All you can ask for. And 24 hour coffee in the lobby.
Stayed 1 night in Feb 2024

10/10 Excellent

h

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, clean room, and friendly empy.
Stayed 1 night in Feb 2024

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. It was clean and comfortable. Very convenient with restaurants and shopping within walking distance.
Stayed 2 nights in Jan 2024

10/10 Excellent

Donnie

Travelled with partner
Liked: Amenities
Nice area, Needs outdoor seating area for guests to enjoy weather.
Stayed 2 nights in Jan 2024

10/10 Excellent

Lawana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk lady was nice. You could smell the cleanest in the air. Beds comfortable. Hot water in shower doesn’t last long. Overall all it was a nice experience at this hotel.
Stayed 1 night in Jan 2024

8/10 Good

Enagile

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
When i checked in my key didnt work and the front desk attendant said he was just gonna have to let me in every time i needed to get back into my room. Then after leaving and returning, i had the key reprogramned and it worked. After settling in i was attempting to plug in my hdmi cord to the tv fir my laptop and there was roach behind the tv thar then crawled out and i had to kill it. I could hear the people in the adjoining room snoring
Stayed 2 nights in Jan 2024

8/10 Good

Pedro

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excellent for the Price
Stayed 8 nights in Dec 2023

8/10 Good

nadir

Liked: Cleanliness, property conditions & facilities, room comfort
agreable
a part l internet qui etait vraiment terible le reste est parfait
Stayed 1 night in Jan 2024

6/10 Okay

Amy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
okay
Staff and everything else was good except walls are very thing and can hear people talking and closing door so loudly.
Stayed 1 night in Dec 2023

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel! Our stay was perfect! Front desk was really nice! Room was clean! Great location! This will be our new go to, hopefully it always stays in the condition it is now!
Stayed 1 night in Dec 2023